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The place was ok and food isn’t bad Restaurant staff always wanted a tip The hotel desk isn’t helpful at all Whatever requested we made they said yes but never followed Like a booking at restaurant they didn’t make for us Or when we asked for some amenities they said yes but never came No one picked up the phone at night but they said they had 24 hours room service

The hotel is located centrally to all attractions of Puerto Vallarta’s Zona Romantica. Staff were professional. Despite this the hotel is not advertised properly. The hotel is not 4 star or even 3 stars. I would generous and give it 2.5 stars. It is very very very dated. The pictures in the hotel’s webpage are old. The regular rooms are battered and old. The hotel does not have wifi in the rooms, only in common areas on lobby level. If I would have known this information about the hotel, before my renting, I would have looked and reserved elsewhere. Very disappointed.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”

Tropicana is a family oriented Mexican hotel right on the beach. It's nestled into the *** area of Puerto Vallarta at the edge of the historic downtown area. The rooms were large but Spartan. We had a great balcony with a view of the ocean. The public areas like the pool, restaurant, gardens, and lobby were gorgeous. The hotel is a great deal too. Nothing seemed overpriced...and there were lots of great restaurants around. I would definitely stay here again!

Breakfast is very rich, but unfortunately, the breakfast is exactly the same every day, if it can be slightly changed, it will be better

The hotel is very close to the airport, it should be complete, the food and entertainment is complete, and the customer meets at the hotel. The only downside is that the hotel does not include breakfast and wifi. If it is all-inclusive, it will be perfect.

The hotel is divided into two buildings, one with views of the marina and the other with sea views. I was assigned a wharf view room, the room is smaller than the picture, so I moved to a better room at an additional cost. He gave me a completely bad room...I paid an extra 30,000 won, so I moved it to a place in the center where you can enjoy the view. I was swimming in the pool and then cut into small pieces on the tiles. The number of employees was so small that I waited for a long time no matter what I did... There were too many people... It was not a good memory.

The room is small, the facilities are qualified, and the service is first-class. It is a niche five-star hotel and very comfortable!