La Cautiva Iguazú Hotel

Cheapoair sold us a package that included RT flights from Buenos Aires to Iguazu Falls with the hotel included. The flights were fine. The hotel, La Cautiva Iguazú Hotel, was listed as a 3 star hotel. It was NOT! In our opinion, this is an unsafe place to stay in that the property is badly in need of fixing hazards. We contacted Cheapoair with our concerns, advising them that this place should not be listed until fixes are made. That was almost a month ago and we continue to get once or twice weekly emails asking us to give them more time. We don't want travelers to have the same horrible experience and Cheapoair is delaying action. Our observations : Dirty, cracked walkways. Paving needs replaced. Mold, cracks, and dirt on walls in the room. Peeling paint. Broken light fixtures in the hall and exposed wires in our room. Old fashioned keys which are hard to use in doors. Rooms smell musty. Green mold floating in pool and on the walls and floor of the pool. Broken pool chairs. Advertised English- only one female clerk spoke limited English. Asked to have our room cleaned and fresh towels. Given 2 fresh bath towels and floor mat. Hand towels were not replaced. Turned off the AC. Came back to a hot room. Told us if we dropped towels on the ground and they got dirty, we would be charged. The thin towels must be at least 10 years old. Electrical fixtures in room flicker and one has knob that does not work. No tissues in room. 2 tiny hand soaps and 2 tiny shampoo packets. No ice available. Animals and large birds throughout the grounds are kept fenced. Mattresses are soft and squishy.