Puerto de la Cruz Hotels with Wi-Fi

The hotel is well located and the staff is very nice, good service at the bar-restaurant. Good cleanliness, the rooms are cleaned daily, the view of the sea and Puerto is quite nice. But some negative points, 1 elevator that worked out of the 3, I was on the 6th floor. The doors slam in the morning from 7:30 a.m. to 8 a.m. and there is no way to sleep, you have to forget about lying in, the swimming pool is small but has the merit of existing.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception. We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets. the staff explains how to go there ... Very happy with our stay.

Spent a week here and loved it! I had read reviews before booking, and I can confirm this place is great. Every single member of the staff are really friendly and helpful l, always greeting you with a smile (well I think it was a smile - bit hard to tell with the masks). Our apartment was spotless (as was everywhere else), with really comfortable beds, lovely shower, good kitchenette facilities and plenty of channels in a variety of languages if you want to watch a bit of TV or listen to the radio when you're in. Good WiFi reception throughout. Great choice at breakfast, to cater for pretty much everyone, with staff that constantly refresh the buffet and keep the tables clean. The pool area is fantastic and so relaxed - it's like a little bit of paradise that catches the sun all day, with the pool surrounded by grass, trees and lots of colourful plants and flowers. There's plenty of places to eat and drink and shops nearby. The main town is about 15-20 minute downhill stroll, and the taxi back is only a few euro if you don't fancy the uphill walk. I did see 1 review saying that there was no security, and while I can't comment on that, there was security of a night-time during our stay (and we saw a guard checking our corridor 1 night. It has been 23 years since I was last in Tenerife (I lived and worked in las americas for many years), and I wasn't bothered about going back, because 'I've been there, done that', but Puerto de la Cruz is totally different to the south of the island, so I would totally recommend this hotel if you want to see a more relaxed side to Tenerife. Put it this way, I very rarely go to the same country/island more than once (let alone the same hotel), because there are so many places in the world that I want to see, but I have already booked up for September - admittedly, that's partly because the cable car at Teide was closed, and my partner was dying to go up there, but we still could have chose a different resort/hotel. If I did have to point a negative, it would be there wasn't any English tea at breakfast (being typical British🤣), but we just brought our own down, so not exactly a inconvenience in the grand scheme of things. Plus there's plenty of choice of other teas, coffees etc.

This was our third stay at Hotel Botanico, and we felt like we were returning 'home' after a gap of 2 years because of Covid. This is such a beautiful hotel, in a stunning, peaceful garden setting. The rooms are excellent, the staff are so friendly and helpful. Beautiful swimming pools and amazing spa facilities. There are lots of restaurants and bistros very close by, as well as the hotel's own restaurants, and a shuttle bus leaves for the main port just a 10 minute ride, which is full of restaurants, bars and shops etc. Jet 2 holidays were efficient, helpful, and all the arrangements worked.

The hotel is spectacularly located, the facilities are somewhat antique but very clean, especially the bathroom, the small pool is pleasant and clean. Recommended

This hotel needs to decide whether it wants to remain a 4 star establishment or a youth hostel. Our visit was ruined by hordes of teenagers from various schools. They kept us awake during the nite running up and down the corridors banging on doors. We complained twice to reception and was told a manager would come up to our room to speak to us ...this never happened. The staff did nothing to recity complaints. The dining room felt like a school canteen. It was loud and crowded. If you are looking for rest and relaxation avoid this hotel. The food was average certainly not 4 star and often stone cold. On a positive note the rooms were extremely clean and there are lots of restaurants, bars and shops nearby. If you have mobility issues then this the hotel is not for you as its on an extremely steep hill.

I stayed here for 4 nights. I had a nice holiday apart from becoming ill from the dinner at the hotel. When entering my room it was spacious for myself. The only thing that surprised me was there was no fridge! It would have been nice to keep my drinks cool. Other than that the room was great. Housekeeping were also excellent. The food at breakfast was alright plenty of choice for everyone. Some foods were overcooked and dry. I booked half board and the foods available at dinner was ok but just like breakfast some foods again slightly overcooked. However during the night I became ill and had sickness and diarrhoea, this was definitely from eating the dinner as the rest of the day I felt absolutely fine. When I was better the next day I had breakfast from the hotel and ate out elsewhere in the evening and was fine. On the final day I came to my hotel room after spending last few hours in the area and noticed my keycard wasn’t working. Unaware of this it was deactivated due to checkout time being at 12pm. I was unaware of this until asking reception to activate my card again. One of the ladies at reception was quite rude she said jet2 (who I used) should have told me, I said it was more yourselves some form of communication about this would have been nice. The hotel is beautiful especially looking onto the pool area and seeing the palm trees. It is in a perfect distance to the beach literally across the road. If I was to stay in the area again I’d come back here but just only for bed and breakfast.

Hotel really good and not bad location. No real nightlife but we knew that when booking. Staff couldn’t do enough for you. Entertainment was ok not great. Best part was the food! OMG so much choice! Downstairs pool was a good find, warm pool with jacuzzi. Loads of sun beds as well. No getting up early to secure as we could always get some! Highly recommend this hotel

This is a lovely hotel. Spotlessly clean, great facilities, wonderful staff, food ok for the type of property BUT there is this weird “privilege” ranking for guests that absolutely ruined the experience. You pay a premium rate to stay here. In our case we spent more to upgrade our room but then found that there is a two tier system applied. In essence, premium guests sit in a mezzanine restaurant looking down on the plebs. We are served singles glasses of wine and spend every meal trying to catch the eye of over worked waiters to ask for another. We had to sit in the same garden restaurant for lunch (again segregated seating) watching them have an extensive menu of what looks to be, lovely food whilst our options were rubbish burgers, hot dogs or other cheap and poorly prepared other choices. I cannot describe how humiliating this was and we have never felt so poorly treated. I’m certain that the stock response from the hotel will be “we are sorry but hope you’ll come again etc.” Well we won’t- there are plenty of terrific hotels that TUI offer that make you feel appreciated- H10 don’t with this ridiculous segregation, so my advice is to choose another or, if you feel drawn by the location - go B&B and take advantage of the many local bars and restaurants.