Sol Costa Atlantis

Wouldn't Recommend We have had clothes stolen from our room, to be told by reception, 'it is not possible' please advise how? Very dated and furniture dirty and thread bare, air con does not work in the rooms, you have to pay for sauna, €18 for 90 Miniutes! Most rooms face other hotels on streets not what was advertised

The hotel is located in a good spot in Puerto de la Cruz. Although we didn't realise how quiet Puerto de la Cruz was until we got there. The weather was good 4 out of the 7 days we stayed there. The hotel is clean. The staff at reception were pleasant, however the staff in the restaurant weren't as nice (apart from one young guy who I forget his name). The food was below average and as others have said, it wasn't that warm. A lot of the plates were dirty and/or wet. They should be clean and also heated to keep the food warm. The pool was nice (although cold) and plenty of sunbeds. For 6/7 days there were only 2 lifts in action. Given this is meant to be a 4 star hotel, I would expect there to be a fridge in each room to keep drinks cold. Overall, it was an ok stay but I wouldn't rush back.

Very disappointed because there's a hot weather and the room doesn't have a fridge....and how it's possible to have breakfast and dinner but you still have to pay for your drinks? If you want to park your car in a safe place there is an extra charge to do it in the hotels car park. Adding everything extra charged you'll have a very expensive holiday

I stayed here for 4 nights. I had a nice holiday apart from becoming ill from the dinner at the hotel. When entering my room it was spacious for myself. The only thing that surprised me was there was no fridge! It would have been nice to keep my drinks cool. Other than that the room was great. Housekeeping were also excellent. The food at breakfast was alright plenty of choice for everyone. Some foods were overcooked and dry. I booked half board and the foods available at dinner was ok but just like breakfast some foods again slightly overcooked. However during the night I became ill and had sickness and diarrhoea, this was definitely from eating the dinner as the rest of the day I felt absolutely fine. When I was better the next day I had breakfast from the hotel and ate out elsewhere in the evening and was fine. On the final day I came to my hotel room after spending last few hours in the area and noticed my keycard wasn’t working. Unaware of this it was deactivated due to checkout time being at 12pm. I was unaware of this until asking reception to activate my card again. One of the ladies at reception was quite rude she said jet2 (who I used) should have told me, I said it was more yourselves some form of communication about this would have been nice. The hotel is beautiful especially looking onto the pool area and seeing the palm trees. It is in a perfect distance to the beach literally across the road. If I was to stay in the area again I’d come back here but just only for bed and breakfast.

We stayed in one of the xtra rooms for 4 days. Was cleaned daily ... spotless. The staff were lovely it was my partners 40th the brought up complementary bottle and treats which was a lovely suprise. Great location views from the hotel was next level

On arrival at 18:00 via self drive from the airport. Check in was easy, I paid to hire the room safe but that's pretty normal now. Great advice from Gabriel on parking our car for the week. We were on the 8th floor with a sea view, nice enough room but the decor was very tired and the floor laminate lifting in places. Bed was comfy enough, shower worked well. Despite being at the back of the hotel the one way road was noisey with passing traffic. No tea or coffee facility or fridge in the Sol rooms. Dissapointing for a 4*. Breakfast was a little chaotic after 08:30/08:45, both getting a lift down to the dining area and finding a clear table to sit at. The staff worked hard but not enough to clear tables, often resulted in supervisors running around, collecting plates, and shouting at the staff to work faster. This could be solved by using a simple trolly to collect empties in quantities rather than by the hand load. Breakfast was normal buffet style, warmed mass prepared food. We only did B&B so ate out most of the time, plenty of places not far to walk to for dinner. There is very limited shade around the pool, also fewer sun loungers than guests. Of course the morning ritual of early risers claiming sun loungers with their towels, books and bags was the order of the day! Evening entertainment normal resort style acts. Just lacking a little finesse to be worthy of the 4 star rating. But its not a terrible place to stay.

Stayed here for 5 nights and had a really pleasant stay. My room was clean and tidy although slightly dated but that didn’t bother me. My only disappointment with the room was how long it took for it to be cleaned but with so many rooms, I kind of expected this. Some days it wasn’t finished until nearly 4pm which wasn’t great on the one day where it was cloudy and cool. Breakfast was bedlam trying to find a free table but the food was nice enough and always being replenished if it was running low or had run out. I can’t comment on the evening meals as I didn’t have any as it wasn’t included in my room price. The pool area was good with plenty of sun loungers, you have to use towels provided by the hotel to stop reserving but that didn’t stop some people at the crack of dawn. The pool bar was good with plenty of drinks and some really nice food! The staff were also all very friendly.

We had a very nice holiday in this pleasant hotel facing the sea. This is not the sunniest part of Tenerife and a balcony overlooking the bay is a big plus should the weather be disappointing. The staff were all efficient and approachable - small problems dealt with quickly. The hotel is described as 4 star but really if that is the case, all rooms should have tea making facilities and a free to use safe, not just the Luxe ones, and the main pool should be heated until April or May. - only;a few tough people went for their daily dip! Plenty of choice at mealtimes with lots of fish dishes. The hotel really needs to look at the lift situation - three small slow lifts are not really enough for a hotel of this size.