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Eurostars Heroismo
4.2/5110 Reviews

Eurostars Heroismo

Bonfim|0.27km from Salão do Reino das Testemuhas de Jeová
I have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on

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Eurostars Heroismo
4.2/5110 Reviews
I have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on
Mirandesa Guesthouse
3.6/518 Reviews
The guesthouse is very clean. It is in the center off all in the town. Near the Douro, the metro, the train station . You can discover Porto easily. You have all the supermarket or pastry all around the house. My room.is like a room in an hotel. You have elevator. It is easy to live and discover Porto from this hotel.
Campanha Boutique Station
4.6/520 Reviews
Location close to train station and buses. Free parking near the accommodation. I treat the spectacular owner. There is a choice of kitchen and you have different hot and cold drinks all day. Commonly used refrigerator. Our room had a terrace. Beautiful decoration. Cleanliness. I would certainly come back and I will recommend it.
Outsite Porto Mouco
4.5/531 Reviews
Great concept, excellent transport links. Really liked the vibe and local neighbourhood had good places to eat
Oca Oriental Porto Hotel
4.3/568 Reviews
The hotel is very close to the train station and a few minutes walk away. Since I brought my child, I made up some fees at the front desk and upgraded to a family room (the child has a separate single bed). The room is very large, there are two small balconies, the facilities are very new, clean, the service is very good, check-in and check-out are very fast. A little distance from the attraction, but walking all the way to see, will not feel very tired.
Poveira Hotel
3.8/548 Reviews
The location of the hotel is very good, right next to Campanyan railway station, very convenient by train and subway. The hotel has a small facade, but in fact it is not small, and with two small atriums, the style is very unique. The staff at the main station are fluent in English and have a cordial and friendly attitude. The rooms are large in size, with balconies, and very quiet. The facilities in the room are a bit old, but they are well maintained and there is no problem in using them. From the hotel to the old town of Porto, you can walk all the way along the station front street, which takes about 30 minutes, but it feels pretty good to experience Porto’s city life all the way. I went to the old city on foot and took the subway back from San Bento at night. It was quite convenient.

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