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Hotels You May Like in Ponte Vedra Beach

Check out our selection of great hotels in Ponte Vedra Beach.

5 star

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|3.82km from city centre
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

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Business travel

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|3.82km from city centre
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

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Breakfast

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|3.82km from city centre
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

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Family friendly

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|3.82km from city centre
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

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Hotels Near Famous Attractions in Ponte Vedra Beach

Check out these hotels located near popular sights in Ponte Vedra Beach

Ponte Vedra Inn & Club

Ponte Vedra Inn and Club
4.7/553 Reviews

Ponte Vedra Inn and Club

Sawgrass
When you stay at Ponte Vedra Inn & Club in Ponte Vedra Beach, you'll be on the beach, within a 10-minute drive of Mayo Clinic Florida and Jacksonville Beach Pier. This luxury hotel is 11.5 mi (18.5 km) from St. Johns Town Center and 10.1 mi (16.3 km) from Mayport Naval Station.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional amenities at this hotel include concierge services, babysitting (surcharge), and gift shops/newsstands.Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 249 guestrooms featuring iPod docking stations and flat-screen televisions. Digital programming along with DVD players are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|4.09km from Ponte Vedra Inn & Club
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

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Christ Church

Ponte Vedra Inn and Club
4.7/553 Reviews

Ponte Vedra Inn and Club

Sawgrass|1.58km from Christ Church
When you stay at Ponte Vedra Inn & Club in Ponte Vedra Beach, you'll be on the beach, within a 10-minute drive of Mayo Clinic Florida and Jacksonville Beach Pier. This luxury hotel is 11.5 mi (18.5 km) from St. Johns Town Center and 10.1 mi (16.3 km) from Mayport Naval Station.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional amenities at this hotel include concierge services, babysitting (surcharge), and gift shops/newsstands.Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 249 guestrooms featuring iPod docking stations and flat-screen televisions. Digital programming along with DVD players are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|2.51km from Christ Church
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.
Sawgrass Marriott Golf Resort & Spa
4.2/575 Reviews

Sawgrass Marriott Golf Resort & Spa

Palm Valley|2.77km from Christ Church
First the good - Excellent service at bar, restaurant, and front desk. Recognized titanium status multiple times, which is nice. Filled all requests for water, coffee, towels, and blankets to cover the bloodstained, disgusting furniture in the room. No complaints about the staff. The views from the patio in our Villa were exceptional and relaxing after golf at TPC. The discount on golf at TPC is great too! Now the bad - The Villas are at least 5 -7 years past their renovate by date. Incredibly dirty. Maid service was horrendous. Hair and dirt everywhere, urine smell, trash on the floor, etc., etc. Someone spilled coffee outside our room and it sat there for 4 days. I've never experienced this level of dirtyness in any Marriott property ever, despite numerous requests for cleaning. The furniture in the room was beat up and seriously stained. We put blankets over everything to sit on it. The restaurant furniture is frayed and stained, as well. We also felt nickel and dimed with the $7.50 upcharge for scrambled eggs on the complimentary breakfast and the $20 fee to park in front of your Villa. Where else were we to park? The resort needs a major renovation. I'm not sure how they retain the Marriott flag. It's a shame, because it could be really nice hotel. If they rebranded as a Fairfield Inn (as the Ritz Carlton in St. Thomas did) to gut the Villas, we'd get it, but it would still be dirty and tired.

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Chabad at the Beaches

Ponte Vedra Inn and Club
4.7/553 Reviews

Ponte Vedra Inn and Club

Sawgrass|1.89km from Chabad at the Beaches
When you stay at Ponte Vedra Inn & Club in Ponte Vedra Beach, you'll be on the beach, within a 10-minute drive of Mayo Clinic Florida and Jacksonville Beach Pier. This luxury hotel is 11.5 mi (18.5 km) from St. Johns Town Center and 10.1 mi (16.3 km) from Mayport Naval Station.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional amenities at this hotel include concierge services, babysitting (surcharge), and gift shops/newsstands.Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 249 guestrooms featuring iPod docking stations and flat-screen televisions. Digital programming along with DVD players are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|2.24km from Chabad at the Beaches
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.
Sawgrass Marriott Golf Resort & Spa
4.2/575 Reviews

Sawgrass Marriott Golf Resort & Spa

Palm Valley|2.5km from Chabad at the Beaches
First the good - Excellent service at bar, restaurant, and front desk. Recognized titanium status multiple times, which is nice. Filled all requests for water, coffee, towels, and blankets to cover the bloodstained, disgusting furniture in the room. No complaints about the staff. The views from the patio in our Villa were exceptional and relaxing after golf at TPC. The discount on golf at TPC is great too! Now the bad - The Villas are at least 5 -7 years past their renovate by date. Incredibly dirty. Maid service was horrendous. Hair and dirt everywhere, urine smell, trash on the floor, etc., etc. Someone spilled coffee outside our room and it sat there for 4 days. I've never experienced this level of dirtyness in any Marriott property ever, despite numerous requests for cleaning. The furniture in the room was beat up and seriously stained. We put blankets over everything to sit on it. The restaurant furniture is frayed and stained, as well. We also felt nickel and dimed with the $7.50 upcharge for scrambled eggs on the complimentary breakfast and the $20 fee to park in front of your Villa. Where else were we to park? The resort needs a major renovation. I'm not sure how they retain the Marriott flag. It's a shame, because it could be really nice hotel. If they rebranded as a Fairfield Inn (as the Ritz Carlton in St. Thomas did) to gut the Villas, we'd get it, but it would still be dirty and tired.

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Our Lady Star Of The Sea Catholic Church

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews

Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass

Ponte Vedra Beach|1.96km from Our Lady Star Of The Sea Catholic Church
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.
Ponte Vedra Inn and Club
4.7/553 Reviews

Ponte Vedra Inn and Club

Sawgrass|2.13km from Our Lady Star Of The Sea Catholic Church
When you stay at Ponte Vedra Inn & Club in Ponte Vedra Beach, you'll be on the beach, within a 10-minute drive of Mayo Clinic Florida and Jacksonville Beach Pier. This luxury hotel is 11.5 mi (18.5 km) from St. Johns Town Center and 10.1 mi (16.3 km) from Mayport Naval Station.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional amenities at this hotel include concierge services, babysitting (surcharge), and gift shops/newsstands.Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 249 guestrooms featuring iPod docking stations and flat-screen televisions. Digital programming along with DVD players are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Sawgrass Marriott Golf Resort & Spa
4.2/575 Reviews

Sawgrass Marriott Golf Resort & Spa

Palm Valley|2.22km from Our Lady Star Of The Sea Catholic Church
First the good - Excellent service at bar, restaurant, and front desk. Recognized titanium status multiple times, which is nice. Filled all requests for water, coffee, towels, and blankets to cover the bloodstained, disgusting furniture in the room. No complaints about the staff. The views from the patio in our Villa were exceptional and relaxing after golf at TPC. The discount on golf at TPC is great too! Now the bad - The Villas are at least 5 -7 years past their renovate by date. Incredibly dirty. Maid service was horrendous. Hair and dirt everywhere, urine smell, trash on the floor, etc., etc. Someone spilled coffee outside our room and it sat there for 4 days. I've never experienced this level of dirtyness in any Marriott property ever, despite numerous requests for cleaning. The furniture in the room was beat up and seriously stained. We put blankets over everything to sit on it. The restaurant furniture is frayed and stained, as well. We also felt nickel and dimed with the $7.50 upcharge for scrambled eggs on the complimentary breakfast and the $20 fee to park in front of your Villa. Where else were we to park? The resort needs a major renovation. I'm not sure how they retain the Marriott flag. It's a shame, because it could be really nice hotel. If they rebranded as a Fairfield Inn (as the Ritz Carlton in St. Thomas did) to gut the Villas, we'd get it, but it would still be dirty and tired.

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Top rated hotels in Ponte Vedra Beach

Looking for hotels in Ponte Vedra Beach? Get inspired by reviews from real travellers.
Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass
4.3/5101 Reviews
On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

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Local Travel Info

Highest PriceNZD 1,025
Lowest PriceNZD 182
Number of Reviews101
Number of Hotels96
Average Price (Weekdays)NZD 450
Average Price (Weekends)NZD 519