Hotels near Guana Tolomato Matanzas National Estuarine Research Reserve in Ponte Vedra Beach

On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

Located in Jacksonville Beach, Casa Marina Hotel is by the ocean, just a 3-minute walk from Jacksonville Beach Pier and a 4-minute drive from Adventure Landing. This hotel is 4.8 mi (7.8 km) from Kathryn Abbey Hanna Park and 5.5 mi (8.8 km) from Mayo Clinic Florida.Enjoy recreation amenities such as bicycles to rent or take in the view from a rooftop terrace. Additional amenities at this Victorian hotel include complimentary wireless internet access, concierge services, and wedding services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.Grab a bite at The Penthouse Lounge, a beachfront restaurant which features a bar/lounge and an ocean view. A complimentary full breakfast is served daily from 6 AM to 10 AM.Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 23 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include coffee/tea makers and ceiling fans, as well as phones with free local calls.

Nice hotel very clean. The outside was very dark at night. The bed was extra firm to hard for me made me and my wife sore. The shower was nice but didn't have a door or anything just one half covered with a piece of glass we didn't like it very cold while trying to shower.

When you stay at Hampton Inn Jacksonville Beach/Oceanfront in Jacksonville Beach, you'll be on the beach, within a 15-minute drive of Mayport Naval Station and Mayo Clinic Florida. This beach hotel is 0.7 mi (1.2 km) from Jacksonville Beach Pier and 11.1 mi (17.9 km) from St. Johns Town Center.Don't miss out on the many recreational opportunities, including an outdoor pool, a 24-hour fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.You can enjoy a meal at the restaurant serving the guests of Hampton Inn Jacksonville Beach/Oceanfront, or stop in at the snack bar/deli. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary full breakfast is served daily from 6 AM to 10 AM.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 177 guestrooms featuring refrigerators and LED televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and microwaves, as well as phones with free local calls.

When you stay at Ponte Vedra Inn & Club in Ponte Vedra Beach, you'll be on the beach, within a 10-minute drive of Mayo Clinic Florida and Jacksonville Beach Pier. This luxury hotel is 10.1 mi (16.3 km) from Mayport Naval Station and 11.5 mi (18.5 km) from St. Johns Town Center.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional amenities at this hotel include concierge services, babysitting (surcharge), and gift shops/newsstands.Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. Full breakfasts are available daily for a fee.Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 249 guestrooms featuring iPod docking stations and flat-screen televisions. Digital programming along with DVD players are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Front desk staff couldn’t care less about your stay. After checking in, I found a bedbug on my bed. Yes…I always check the bed for bedbugs and to date have only found 2…ever. I took a picture of it and showed it to the front desk clerk who had NO response. She looked annoyed and then asked a non-English speaking housekeeper to go to the new room with me. She didn’t speak to me directly; no apology/nothing. I didn’t find any bugs in the second room but in general the room looked dirty and dingy. It felt more like a motel 6 except the motel 6 staff are friendlier (from what I remember)

Located in Atlantic Beach, The Hotel Palms is by the ocean, a 1-minute drive from Beaches Town Center and 5 minutes from Jacksonville Beach Pier. This hotel is 2.8 mi (4.5 km) from Kathryn Abbey Hanna Park and 4.2 mi (6.7 km) from Mayport Naval Station.This smoke-free hotel has 1 floor in 1 building and offers complimentary parking nearby. Recreational activities include complimentary bicycles on site, boat tours nearby, and surfing/body boarding nearby.Relax with a refreshing drink from the bar/lounge or one of the 3 beach bars.The front desk is staffed during limited hours. Limited parking is available onsite.Make yourself at home in one of the 11 guestrooms featuring refrigerators and Smart televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include minibars and complimentary bottled water, and housekeeping is provided daily.

We enjoyed our stay. Staff was amazing at check in and answering questions. Great room and balcony view, love it. Room cleaned and sanitized well. Breakfast was fresh and hot as well as staff were friendly and helpful.

Located in Neptune Beach, Seahorse Oceanfront Inn is by the ocean, a 1-minute drive from Beaches Town Center and 5 minutes from Kathryn Abbey Hanna Park. This beach hotel is 2.6 mi (4.2 km) from Jacksonville Beach Pier and 3.8 mi (6.2 km) from Adventure Landing.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a picnic area.Grab a bite at Lemon Bar, a beachfront restaurant which features a bar/lounge and a pool view. Quench your thirst with your favorite drink at the poolside bar.Featured amenities include a business center and a 24-hour front desk. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 37 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

We are from Georgia and had to come down for a doctors appointment for my husband. When we arrived the lady at the counter was one of the nicest people I have ever met. The location was perfect and the rooms were very clean and big. My husband and I will definitely be back in a few wks for his procedure and we will be bringing 2 of the kids with us. We can’t wait!