This hotel has a bad reputation because it hasn’t been updated and decorated in a long time - but I really don’t think it’s deserving of some of the negative reviews. The hotel is deserving of its three stars and if they renovated the “basic” rooms it could easily climb the star ladder. The photos management have posted of the pool area aren’t up to date, for example there aren’t rocks next to the pool and the island only has one bridge not two. I’m unsure when these alterations changed. We booked a basic double room, self catering. The were plenty cutleries, but only 2 mugs and plates etc. It has a coffee maker for those that drink coffee, we would have appreciated a kettle but we were fine boiling water in a pot. The rooms are in need of modernising, and if you want the modern and fresh look you should book the superior rooms as they have been revamped. There’s a sofa, chair, TV on the wall, table and chairs and small kitchen which 2 hobs and coffee machine. Some rooms have a microwave. The bathrooms have a bath with shower overhead, the water pressure was fantastic at all times of day. The bedrooms have fitted mahogany wardrobes with a dressing table, and the bed. We did notice there’s a lack of plug sockets in the bedroom. This hotel is dated in style, by that I mean I bet it was trendy in the 90s - textured wallpaper, mahogany furniture - that vibe. Everything in our room worked. The balcony is bigger than we imaged - double the width of most balconies. The over see the pool area. There is a drying rack and table and chairs too. We visited three rooms whilst there because we were first given a twin bed, and then a second because we saw cockroaches. However, we didn’t change the second time because the night staff and cleaners dealt with the cockroaches for us instead. They assured us they have an exterminator every month but sometimes there is a few around. We saw 9 in total, 7 in the room and 2 by the pool - all at night. There were plenty of roaches around the island wherever you go though, however we haven’t been bitten by mosquitoes the entire stay here. The beds are comfy but we asked for extra pillows to have 2 each. The cleaners were prompt, and rang the door bell if you were in during cleaning hours. The towels were changed everyday too. The staff at the hotel were all helpful and lovely, especially Stefan. The staff speak English, German and Spanish. The pool area is a really good layout with a bar in the middle island. There is a restaurant on the hotel grounds which hosted singers almost every night. However, as we were self catering we ate breakfast in our room / around the pool and went out for other meals. There’s a coffee machine, vending machine and cigarette machine in the lobby too. The bars and dining areas look lovely and are very clean. There lobby and entrance is decorated with a medieval theme - and everything is kept clean and comfy. A bonus was there there are two cats, a black one who guards the
Very Good
105 Reviews