Lisa W
October 17, 2024
Although the hotel staff are lovely this is no reflection of them. The room was unclean, we paid for the air conditioning before we popped out to the shops we left the air con on so the room was cold for our return, each time this was turned off by the maids so we returned to a hot and sweaty room each time, the pool was closed down on the Wednesday late morning and didn't open again till the Saturday morning, I was in the pool on the Wednesday morning, when we returned home on the Saturday evening I woke up feeling unwell on the Sunday, this went on for 4 weeks of feeling extremely unwell to the point I needed hospital treatment that is on going, hospital said I'd had one hell of a virus that effected my liver, not saying this came from the hotel, but when we asked them why the pool was closed we was told the chlorine levels were off, this didn't make sense as they check the pool every morning at 7:30am, why would you check it then close it a few hours later after people had used it and chuck buckets of chlorine into it, then keep it closed for 2 and half days? Also while the pool was closed the staff were scuppering everything, tables, hand rails, even the buttons of the lift, everything got scrubbed and jet washed. I do feel that information was kept from us, whether this is what I got ill from I'll never know,but not a place I'd be going back to in a curry!