RIU Hotels in Playa del Ingles

I have stayed at the AxelBeach numerous times, but sadly the refurbishment of the rooms means this was my last time. The refurbished rooms are oppressive and dingy – all the walls have been covered in a dark, depressing wallpaper, which is only broken up by white, cold lights. The stone floors have been covered with black linoleum, which looks depressing and dirty. The refurbishment is being done as cheaply as possible, leaving the colourful kitchen tiles intact and the bathroom mostly untouched. For some bizarre reason AstroTurf has been placed on the balcony floors. They have taken what used to be cheap-ish beach hotel rooms and given them a morgue/sauna makeover. This is really frustrating as, otherwise, the place remains pleasant – the pool is still great, the staff are lovely (Kevin, the receptionist, deserves a particular shout-out) and the gym has been re-done really well. The location is super handy as well.

We've stayed at the Abora Buenaventura twice now and both times travelled with Jet2 and had a very enjoyable stay. Rooms are spacious and clean, food can be repetitive but that is to be expected, it's the same in any AI accommodation. We always found something to eat, food is varied and contrary to other reviews was always warm (if its not hot enough there is a microwave). Personally I wouldn't say it's a 4* hotel, but that's just my opinion. The only minor and it is minor criticism is the fridge in the room, it's more a cooler than a fridge so doesn't keep drinks that cold. All in all we would return to the Abora Buenaventura. (There is now a campaign running on Facebook by someone who hasn't even stayed there to get people to leave false 1 star reviews, any 1 star reviews left recently I would totally disregard)

Loved the hotel. The staff were always really friendly and super helpful. The hotel and grounds always clean and tidy, and there were plenty of areas to relax around the pool. Breakfast was delicious, and the view from 360-degree restaurant and bar was amazing. Really can't fault the hotel in anyway. We had a problem with the tv in our room but reported it via the hotel app, and it was fixed within the hour. We would happily recommend this hotel to anyone. If we return to Gran Canaria, we will be staying here.

It is impressive how seriously the hotel takes the 3pm check in policy. The room I was given was the one on the far right and I had to walk a lot in the hotel because it's a huge hotel. There are also two flights of stairs. Didn't the front desk see me with my huge suitcase? Glad he might think I'm young. The gentlemen at the front desk are still very enthusiastic. The room is also big enough. The location of the hotel is also good. It takes about 15 minutes to walk to Yingren Beach. The hotel does not have a parking lot and needs to be parked on the side of the road. The breakfast is very rich.

Firstly, you get what you pay for. I paid a 3 star price and a good 3 star hotel is what I got. I paid for the superior room which in my opinion would be a standard room in other hotels. I was happy with it. The rooms are clean & the air conditioning is excellent. Remember to close the balcony door, if you want to use the AC. The bedroom has plenty of storage/hanging space. It is quiet at night because it is at the back with an internal corridor behind it. There are blackout curtains. The beds are hard but clean. We slept ok in them. The bathroom is the best quality room as standards go. The shower is good enough. There is a good size storage drawer for your toiletries. Bring your own shampoo & soap/shower gel as they leave you sachets and the smallest of soaps. The hairdryer is powerful and there is a Spanish shaver socket. The living room is clean, basic, fresh and has a TV with 2 English channels. The kitchenette looks like it has had a facelift but if only they got a handyman back in just to straighten the unit doors, the tiniest adjustments would make this kitchen a lot better. The 2 hob modern electric hob is fast. You power it on first by touching the top right hand button it has a (-) minus sign on it. Then you touch the relevant hob button, then the (+) button to 9. That's it, it will work quickly. To switch off, touch the top right hand button again. There is not a kettle but the pan boils the water really fast. There is a coffee machine which I did not use. There are no cereal bowls. I took my own plastic ones anyway. The balcony is a good size. It has an airer to dry your clothes. We were in room 403 which is at the far end. It almost overlooks the roundabout. I didn't mind it at all. There are not any usb sockets and there are not many plug sockets. We took a small extension lead. The housekeeping is good and came everyday but Sunday. All the staff in the hotel are friendly and helpful. The pool is warm. Whilst we were there nobody reserved sunbeds so we were always able to grab a couple whatever time we went to use the pool. I cannot comment on the food as we did not eat there. The location is good. It is next to a roundabout where you can get buses to everywhere. It is also next door to the Cita Centre. There are supermarkets all over the place. The beach and main beach area is a gentle 10 minutes walk.

It was a pleasure to stay here again. Excellent service from arrival to departure. Staff are very professional, friendly and helpful. Rooms are clean with modern furniture and with all amenities you may need. They were very comfortable, and with the intense heat, the air-con provided a welcome relief. Free WiFi worked perfectly. The hotel restaurant had a great buffet breakfast and continental breakfast. Great times no reservations straight through till 11am. The waiters were amazing, some members having been there for a very long time. Dinner in the evening right through till 22.00pm - amazing. The pool and facilities were amazing, comfortable sun loungers with built in pillows and large blue beach towels. The hotel is located very close to the airport approximately 35 min. There is a free shuttle service from and to the airport, for stays of 10 days or more and I really appreciate that it is included. I would recommend this hotel for pleasure trips. Was made to feel like a member of the Neptuno family

I spent a wonderful 10 days at this hotel in July 2024, and highly recommend it. The rooms are very nice, hotel has all the amenities you could want, the pool area is lovely, the staff are friendly and helpful, and the food - oh, the food is an absolute delight! A few highlights: the bar has high-quality entertainment almost every evening for those who don't like hitting the town at night. The beach is just a very short walk from the hotel (I nonetheless recommend walking a few minutes along the seaside to get to the less crowded areas). And there's a bike store with high-quality rental bikes in the same building as the hotel. I'd like to extend special thanks to the hotel's general manager, Mrs. Karg, who would often personally welcome guests at dinner and whose genuine warmth and friendliness made me feel extra welcome. Thank you to the entire Seaside Sandy Beach for a great vacation and many beautiful memories!

Three of us stayed in one room which had two single beds and a double sofa bed. Super comfy, ideal location (30 mins walk from the beach but there is also a free shuttle). Amazing choices with the buffet and also bars where food is available in between set meal times. Free wifi also a massive plus. During our stay it was my birthday and the staff left free cake and a bottle of wine which was so nice of them! Thank you to the staff for such an amazing time, we would definitely stay here again.