Top rated hotels in Playa del Carmen

Riu Playacar - All Inclusive
4.3/5100 Reviews
Stayed for 2 weeks at the end of September, our first visit to Mexico and had a great time. When we arrived at the hotel we got a welcome drink and the staff on the front desk were friendly and gave us our keys and the cards to collect our pool towels. The bedroom was spotlessly clean, very spacious, a well-stocked mini bar, and plenty of towels to use in the bathroom. The safe was free to use and also in the bedroom was an umbrella and an iron and ironing board. The balcony had plenty of room to sit out and a small drying rack which would have been better if it was slightly bigger as you cannot hang anything over the balcony. The pool area was large, the pool to the right of the bar was the noisier pool as that's where the activities took place however if you don't want to join in and have a quieter holiday then the pool to the left is far enough away. The staff from the bar come around the pool taking your orders and also come around with a trolley to make your drinks at your sunbed. The first week we were there you could go down later and get a sunbed, however the second week people seemed to put their towels on very early and we found there was a party of about 18 that put towels on but very rarely actually used the beds, so we had to get up early to get a bed which wasn't really a bad thing as we got the early morning sun before it got too hot. All the staff were very friendly, and the entertainment team were great a big shout out to Mauricio (hope that's how you spell it) as he always had a smile on his face and was definitely born for the job. The evening entertainment is good we also visited the Riu Tequilla at night especially on the Friday nights for neon night and white night which were fantastic and worth a visit. The food was excellent and always plenty of choice, wine and prosecco was always flowing with lunch and the evening meal and nothing was too much trouble for them. If you didn't want to go in for lunch then there is Pepes who does burgers, hotdogs, salad etc that you can sit on your sunbed and eat. We had great holiday and will definitely be returning.

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