Hotel the Palm
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Hotel the Palm
Health Protected
Calle 8 Nte Mz 29-Lt 5, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This upscale hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (0.9 km) from Mamitas Beach.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 102 Reviews
Amenities
Outdoor Swimming PoolSpaPrivate ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceBarRestaurantMeeting RoomLuggage Storage24-Hour Front Desk
All Amenities
Surroundings
Landmarks: Playa del Carmen
(380m)
Landmarks: Quinta Avenida
(430m)
Landmarks: Parque Los Fundadores
(500m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Deluxe Two Bedroom Suite
Has window
Daily Housekeeping
Check Availability
Signature Suite
1 King bed
Non-smoking
Air Conditioning
Private Bath
TV
Electric Fan
Check Availability
6
Suite
1 King bed
Non-smoking
Air Conditioning
Electric Fan
Private Toilet
Hair Conditioner
Check Availability
11
Standard Room
1 King bed
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Check Availability
10
The Palm Loft Non smoking
Has window
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Private Toilet
Check Availability
7
Deluxe One Bedroom Suite Non smoking
Has window
Non-smoking
Air Conditioning
Minibar
TV
Shower
Check Availability
1
Palm King Room
1 King bed
Has window
Non-smoking
Air Conditioning
Electric Fan
Wardrobe
Daily Housekeeping
Check Availability
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Guest Reviews(102)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
AI SummaryAn AI-summarised snapshot of real guest reviews
Centrally located with easy access to 5th Avenue, the beach, and dining, this property features friendly staff, efficient check-in/out, complimentary wine for Gold members, and a delicious breakfast with Mexican specialties.
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Jasmin
January 24, 2023
Great location, right in the heart of 5th Avenue. Staff were lovely. The pool was amazing. Highly recommend this hotel
Guest User
September 24, 2022
The service was good. I had a good time staying there. I also enjoyed the the roof top swimming pool.
Jose
February 6, 2024
Property was in the center of everything. Nothing to mess there you’re going to get the full experience, beautiful rooftop amenities, including Pool and and full bar.
Michael
February 5, 2024
It’s just okay. The shower is very cool, it’s comfortable enough. There’s no fridge in room or available. No coffee in rooms or on property. No hair dryers in room or available.
Staff at pool seemed to change the price of drinks at will.
Eleena Matilda
February 4, 2024
Nice hotel close to everything that Play Del Carmen offers. The atmosphere was very nice and the rooftop pool area also. Towels need a renew. The staff could be more into helping and serving as working in the hotel hospitality.
Svein Olav
February 4, 2024
This is a ok hotel, which glory days are over. Maintenance is not good; clogged toilet and sink in room. Double rainfall shower, where one head was broken (seems head was broken and water projected out of pipe beteeen roof and shower), and one had no water pressure. Bed somewhat soft for my taste, but quality seemed good. clean and tidy, but no refil on water in room. Ac worked in kitchen/living room, but not in bedroom. Roof top pool was good and the staff welcoming and polite. For the price it was absolutely a good alternative in the center, but could need some TLC to fulfill it’s potential.
Keyanna
February 2, 2024
I stayed at the palm the end of January for a solo birthday trip.. the hotel is near everything! Walmart is three blocks up and the beach is two blocks down. Security was always at the entrance, the area was safe and comfortable. Check in/check out was fast and simple. My room was clean, my tv did not have a remote but the desk rep went and found me one.. tv had Netflix for the nights I wanted to relax. The WiFi is not the strongest and a little hard to connect.. the rooftop was chill and fairly empty.. overall I enjoyed my stay very much and will definitely book again.
Verified traveler
February 2, 2024
Outdated hotel, in a very load area.
On the good side very close to the beach and all the shopping and restaurants.
Not super service minded staff, but we got what we needed.
leticia
February 1, 2024
I was skeptical after all the bad reviews i read about this property. The palm at playa exceeded my expectations it was a pleasant surprise the location, the staff , the room was huge and the parking on site was a great added bonus. Romeo the security was great always very attentative to our needs always with a smile. The pool in roof top is nice they offer and 2x1 happy hour drinks. The hotel is a bit old so the furniture is not new or modern but everything was spotless and the comfort because of the spacious room was nice. The hotel is close to everything and we always felt safe. If you are in a buget and looking for a nice hotel without breaking the bank The palm at playa is perfect. We will back soon
Property Policies
Check-in and Check-out Times
Check-in: 15:00–18:00
Check-out: 11:30–12:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children can stay in some rooms of this hotel.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2012
- Number of Rooms: 70
With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This upscale hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (0.9 km) from Mamitas Beach.
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.
Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.
Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
SpaAdditional charge
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Restaurant
Meeting RoomAdditional charge
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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