Best Hotels near Mamita＇s Beach Club, Playa Del Carmen

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

Amazing Exceptional location, the staff is very pleasant and smiling. The meals are of remarkable quality!

We enjoyed our one night stay in Playa del Carmen and we were glad to have chosen this place. Our room was spacious, very clean and had modern furnishings. We booked our room to include a free breakfast (from the healthy cafe/shop next door) but it wasn't worth what we paid; small cup of coffee, 2 pieces of toast and a few small pieces of fruit. However, the hotel has an excellent location - close to the beach, shopping, restaurants and night life. As well, the hot tub on the balcony was amazing and we will definitely come back and book with Soho Playa Hotel again!....minus the free ”breakfast.”

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

Room was very nice. Arrival day was fine, then it went down hill from there. 2nd day no running water, so toilets weren't functioning nor can you take a shower. The pressure in the water both in the shower and sink was a mere poor. 3rd and 4th day no elevator, harsh when you are staying on the 3rd floor, especially when you are checking out with luggages. The water on the tub took over 1 hour to be fill. Pool needs a lot of repairs, while hanging out in the pool there were workers everyday, replacing the floor, I think they should have put a sign letting the guest know. Front desk, check in was fine, Ceasar checked us in, Amazing worker, excellent and personable. Second shift we were greeted with Alex, now he was rude, awful customer service. Our last day of check out he didn't show up for work, we were greeted by the maintenance guy, Marco awesome person, again he was put to cover because Alex never showed up for work and Marco did not know how to work the front desk and we had to leave so, we weren't checked out. Hopefully I won't have a surprised bill. Overall I would not stay here nor would I recommend this place. Major flaw, they never answer their phone, email or WhatsApp, tried for days to connect with them and we have nothing.

Our third trip in 2023 as we have been going to this resort for last 15 years was wonderful. Chris**as and New Year’s Eve buffets are outstanding. Maria Jose Trejo Perez recognized us at checking. She is very professional . Our waiters in the Captain Morgan very super nice and friendly, especially Taylor! The management also remembered we celebrate our wedding anniversary in December and always remember our birthdays with bottle of Bubbly and a treat‼️ One strange thing. We enjoy going to the Ala carte restaurants, La Fuente and La Trattoria. In the past we always enjoyed nice bottle of wine. In the last 3 years, the wines are outrageously expensive. Just an example:Bottle of The Prisoner ( CAD 55.00 or so) is 360.00 CAD. NOBODY buys any wines. We did speak with some staff few time, with no luck. These wines are going to be wasted as they don’t age well long term. Looking forward to our next trip March/ April