Andaz Hotels in Playa del Carmen

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

Where do I start! I booked this hotel based on the good reviews! On arrival at the hotel I was told check in want until 3, and the room wasn’t ready. I had no issues with this as per the check in details. I was told to place my luggage in an insecure room and I wandered up to the pool area, which seemed lovely on first impressions. I wandered out of the hotel and grabbed some lunch to return at the check in time. On returning to the hotel, there were three guests together clearly having check in issues and were refused a key card each. We checked in and was given a key card for room 010 with no explanation, the member of staff could not speak any English and the security guard pointed in the direction. I had booked a suite. This was the best accommodation on offer. What I was greeted with was vastly different. It was dark, smelt musty, the bedroom was on an internal corridor with no natural light, the terrace overlooked reception and you could hear everything. The bed linen was stained and covered in hairs with the audacity of a note saying charges would be incurred for any stains. We immediately complained and the receptionist was clueless and unable to help and couldn’t understand us. A member of staff from the tour table assisted and we were informed that there were no alternatives until tomorrow. Although we weren’t convinced by this. We didn’t unpack and went to the pool area and after having to request pool towels which were old and stained we ventured up. The pool area wasn’t busy and beds available, although the beds were old and d falling apart and only 8 in total. You had to arrange your own umbrellas which were a mish mash and some broken. Sophia at the pool was lovely and obliged during happy hour. We were informed that the hotel had recently been taken over and the pool bar had separate owners. The next day we attended reception at the requested time and we asked to views before moving, this caused some issues and they agreed. The room was 101 and was much better in comparison, although basic furniture and the bathroom was dirty but the linen was cleaner and the bed wasn’t broken like in the first room. The standard of cleaning was poor and staff would often have small children in the bottom of the cleaning trolleys whilst working. The pool towels were never changed and it was hit and Miss whether you got enough towels in the bathroom, along with toilet roll and without telephones in the room you had to visit reception. There was no hairdryer and water only given on first day.we did laugh when a note was next to say we owned mo way for stained items. I was ready for an argument on check out but it never happened and no money was requested. The hotel is in a good location for 5tb Avenue and has the potential to be so much better

The service is given 3 points because as long as you stay in this hotel for the first time, they will sell you a membership, saying it takes a few minutes, but it turns out to be a few hours, wasting the time of the guests

Staying at Iberostar for the second time, never disappointed! I like their diving shop the most. The arrangement is reasonable, the price is favorable, and there is a 20% discount for advance booking. The restaurant is all-inclusive, brunch is a buffet, and there are many restaurants to choose from for dinner, which requires advance reservation. Suitable for travelers who can travel on their own with good English!

As the Banyan Tree service did not have to say, that is, the charges are expensive, even the expensive is not good for hygiene, the pool villas, the small collapse in the yard can not lie, placed in the corner of the eaves do not say mosquitoes There are many ant bugs and a lot of spider webs. It looks dirty. The colony is also covered with insect secretions and spider webs. The partitions in the room are all gray, which makes people feel uncomfortable. And if it is too far to go to the beach, it is not convenient. It can only be said that this Banyan Tree is relatively backward, not as good as the nearby Viseroy.

Firstly, the staff were fabulous. In the restaurants (Miguel and Carlos), bars (Andres) and at the pool (sorry I can’t remember the lady’s name at the adult pool). The room (villa 15) always felt damp and foisty. A couple of issues we had were resolved quickly and followed up with a call from reception. Bed was very comfortable. We had a kitchen area which didn’t even have a tea spoon in it. We took one from the restaurant (sorry) so that we could make a cup of tea in the room. We were there when a storm hit and there wasn’t a lot to do. Goodness knows how people kept young children occupied. The weather wasn’t the fault of the hotel, but they maybe need to provide space where activities can be done during adverse weather. The food on the whole was very good. Personal favourite was the Italian. The only down side was it got very busy with long wait times. Poor Diego trying to keep everyone happy, but he did a great job. It would have been better if seating was provided while you waited for the Italian (sometimes 2hrs) as sitting on a pool bed wasn’t the best experience. Thai and Brasserie were also good. We weren’t impressed with the Mexican. Music was very loud and the food very average, but that could have been what we picked. I enjoyed being able to go to a restaurant every night rather than battling round a buffet (which was closed). I didn’t mind the waiting around with your buzzer and a drink We really enjoyed the adult pool. Very quiet and relaxing. The restaurant there was also good for a lunch time One thing I would suggest as an improvement is that other than the plaza there’s nowhere to sit and have a drink in the shade unless you’re on a sun bed. This felt a bit odd but didn’t spoil our stay. It was enjoyable holiday and with a couple of minor tweaks it would feel special

Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed. The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait. The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible! I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant. Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism! The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun! I would suggest just having a heated pool, as all of them are not heated. It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!

It is NOT all inclusive and most of the resort smells like sewage! Anything on the beach is most likely you have to pay (the fancy beds, the food) Even the pool by the beach, the same chairs that are free on the beach you need to pay for and reserve at the poor nearby. Marley Coffee..not included, ice cream...not included, the Spa...not included Most of the staff are not aware of the happenings/way things are run on the resort. The guy giving out towels was unaware and surprised that chairs need to be paid and reserved around the pool near the beach. Workers gave the impression the Brasserie restaurant/buffet is reservation only, but when we went there they let us in no problem. Along with the luggage. Rooms are ready by 3pm and if you arrive hours early they will put your luggage away and serve whoever is present/bring them to their rooms before you when you are ready. (Recommend booking a later flight so you arrive after 3) We enjoyed the rooms, and DID have it serviced everyday, my only issue was the bathroom design. The shower design in villas makes it so it will leak out into the hallway. Slit in bathroom/toilet so you can see into. Gross/briny beach that is not really swimmable/deep, along with the pools , they are all about 5ft deep and warm Tips to survive The Fives: 1. DO NOT close the big glass door to your balcony if one of you is not in the room, you WILL be locked out and need to wave down employees to come let you back in. 2. USE interact for buying things if you run out of money, the ATM’s charge you $30 to use. 3. The monkeys will steal your items if they are not secured to you. Be careful when throwing things in trash, in case there is a possum inside. 4. DO NOT brush your teeth/rinse toothbrush with sink water in room, it smells 5. DO NOT eat the lettuce, or you will spend the next few weeks with stomach pain and consistent bathroom visits 6. Save your tip money for when you actually need it!!!...and you will (see following stories) We booked a few excursion via AirTransat/a worker named Dhyada. She was very pleasant and answered our questions...or so we thought. Our first excursion was snorkeling and visiting the Isle De Mujeres. Dhyada mentioned that we need $10 USD for a travel cost. (She failed to mention WHO to give this to) We are not that well versed in travelling, so we gave it to the bus driver and he kept it as a tip. When we arrived at the docks to leave, we didn't have any $, due to the agent saying we only needed it for souvenirs etc. We were bailed out and totally unaware that ”etc” meant EVERYTHING. When we arrived at the island (without any cash/cards whatsoever), we were greeted by the bathroom costing money, anywhere in the shade costing money, water from the bar costing money. Had we known we would have brought some, but we were lead to believe otherwise. We tried to plead with the caravans to take us back we don't want to stay in the blistering sun with no water for 3 hours. But they persisted t

Another great vacation at Grand Velas Riviera Maya. Once again, our lovely buttler CAROLINA took care of everything for us, and particularly all the attentions for the birthday of my wife. CAROLINA is professional, efficient, and always happy. Special thanks to the CAFE AMAT STAFF, all the girls are so kind, and AZUL STAFF, particularly LUCINA, and YAZMIN at the ADULT POOL. And finally, we have really appreciated all the attention the STAFF and the CHEF of LUCA had for us for our last dinner. Muchas Gracias!!