Stuart L
October 28, 2024
Location is next to a German party area so was very noisy. We unfortunately saw two different men, urinating right outside our bedroom doors on two separate occasions which was intimidating for the children. Inside the rooms were clean and staff were friendly but this should not be advertised as a family hotel or more should be done to separate kids from hordes of young men partying. There were a couple of safety issues too, two of our family have allergies and no allergies were labelled on the buffet which meant we had to keep finding people to ask (who were all very busy and didn't have time). Especially frustrating with some unusual menu combinations - vegetable rice had walnuts in as did sweet potato slices. Final safety issue was a ridge along the side of the pool, I tripped as did one of children and we saw 5 others do this during the stay. I mentioned all these items to the manager to try and help them address the issues and got no recognition of them and simply a 'sorry for the noise' comment. We have stayed in occidental before so had expected better. Noise and partying might have been made worse by time of year, we went in October.