Top 5-Star Hotels in Phuket

Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

A nice modern clean hotel. I stayed here with my daughter and used it as a launch pad to the port where Phi Phi tours depart from. The good: Helpful check in, including for organising our tour. Clean and modern. Nice rooms, bathrooms and quiet central air. A top Chinese restaurant attached to the lobby. They had a street food popup rooftop restaurant. The views in the evening were stunning with bush on one side and nightlights on the other. Once you get over the 200 baht charge, the hotel taxi to the old town was very nice. A free shuttle I didn't use - only twice daily, and just to the Central mall. They had connecting rooms, which can be tricky to find. The bad: It's a bit far from things. There is no balcony at the room. The menu prices listed exclude tax and service.. a pet peeve. There was no facility to charge to the room. Paying by credit card in the restaurants they kept setting to the foreign card currency, via some third party with a poor conversion rate. It was a real struggle just to simply get a charge in Thai Baht. The pool is very small but has a nice view. The gym looked pretty good but I didn't use it. Would I stay there again? Yes for sure.

It was a very beautiful and relaxing stay. We had the Senses Suite which came with a jacuzzi and ample room space with living hall, balcony etc. The staff was also very helpful and friendly. Everything is good except for the location which was quite far from the beach as the place is located on a hill top. Nevertheless this is compensated with a complimentary shuttle service which goes to Patong beach and shopping mall, Jungceylon. By foot, you will need 15-20 minutes to walk but by car, about 8 minutes. The swimming pool is huge and very beautiful overlooking the sea and town. Overall it was a really good stay.

I recently had the opportunity to extend my stay at Thavorn Beach Village Resort and Spa Phuket due to a missed flight, and I must say it turned out to be a delightful experience. The hotel staff was extremely helpful in accommodating our last-minute request for an extra night, ensuring a seamless transition to a new room. Although our new room was located further up the hill, away from the beach, it was a luxurious haven. The room was spacious, beautifully decorated, and had all the amenities one would expect from a high-end resort. The panoramic views from the room were stunning, making up for the slight inconvenience of having to take a slow-moving roller coaster car to the lobby area. Speaking of the facilities, I can confidently say that they are nothing short of excellent. The resort boasts an array of amenities catering to various interests and preferences. Whether it was lounging by the pool, indulging in spa treatments, or taking part in the recreational activities offered, there was never a dull moment during our stay. One aspect that truly stood out during our extended stay was the exceptional service provided by the staff. They were warm, friendly, and went above and beyond to make our stay comfortable and enjoyable. From assisting us with our luggage during the room change to offering helpful suggestions for local attractions, their attentiveness and professionalism were commendable. Despite the unexpected change of plans, Thavorn Beach Village Resort and Spa Phuket remained a five-star experience. The comfort and luxury of the room, combined with the outstanding facilities and the hospitality of the staff, made it a memorable stay. I highly recommend this resort to anyone looking for a relaxing and indulgent getaway.

Firstly, they served delicious cuisines that you simply have to try. I mean for me, all the meals I had there was perfect. Dinner - Asian Buffet Breakfast - Breakfast Buffet Lunch - ala-carte at Beach Restaurant Bad thing: Splash Jungle Waterpark needs EXTENSIVE maintenance. If you planning to ride on those “giant” slide, I recommend you not! It causes my back to be itchy and is this acceptable? When was the last you guy sanitise the tube? Is it still up to the standard set and how will you ensure the ridding the tube will not cause any repercussion to its user?

Staffs are friendly . My son likes the fun pool alot . Room with jacuzzi is great . Breakfast spread is nice . Hotel is great especially one of the buggy staff , dint manage to ask for his name but he is most friendly and funny . Just one issue for room : ants can be seen crawling everywhere. Even no food around . We still have to throw containers of food at level one to prevent more ants to room . I extended one more day and Counter staff did not inform that we have to go to counter to renew the check in card . We only realized after we tried tapping card to room after a long day . We have to then walk back to check in counter to enquire . And the staff didn’t explain what happen til I ask . Staff did not apologize too .

I stayed in the hotel for 4 nights. The hotel is amaaaazing. It’s located in a quiet area and it is 5 mins away from patong beach. The neighborhood has whatever needed all within 5 mins walk. The room was spacious, clean and comfy. The soundproofing is excellent. While inside, it’s like separated totally from the outside. Can’t hear no rain and no street cars. Staff were so helpful. I should mention the bell guy abdhakim (Dul) (attached phot), he was so helpful. He made my trip much much better. He even helped plan my trip, booking my tours, giving best suggestions. Other staff were extremely helpful and always greeting with a smile. Ameen ( other bell guy) and Ameey (receptionist) were amazing as well. The pool is great. Not too deep, but very good to sit and relax. I would rate my stay here 10/10. And would be my first choice if ever coming back here again. I would suggest for everyone coming to here

Lovely and picturesque hotel with a beautiful territory and multiple pools, right beside the sea. Very convenient location close to lots of the restaurants, shops, bars and not far from the walking street. Simple but clean and cosy rooms with very comfortable matrasses and nice balconies. We had a slight issue with the Wi-Fi in our room which we reported to the reception. They sent an IT person who fixed it quickly. Very caring and friendly attitude of the hotel staff. I definitely recommend this place! *One thing about the taxi service right outside of the hotel (and it's nothing to do with the hotel itself) - just an advice - be sure you fixed the final price before you started the trip. We took their cars twice and both times they wanted more money at the end of the trip for no reason even though we agreed on a price before (they are very friendly when you are booking them, but get quite aggressive at the end of the trip). They left a bad impression, maybe try to find a different place to take a taxi if you need one.

The hotel is value for money. It is nearby the beach . The room is clean. However, it is quite far from city center. The problem I got is on the check in date the hotel provided the duplicated room with another guest. However, the front office staff took immediate action to find the new room for me. Overall is good.

The hotel is sitting on an pretty sizeable campus, but the curved design helps to manage walking distance between different facilities. There a few swimming pools on site, as well as restaurants if you like to stay on the property. You can easily take a Tutu or taxi from the beach entrance. There used to be a TOPS convenience store according to Google map but it is gone now. Hotel is old with facility in the home. Phone is like still in the 90s. Bathroom was done probably 10 years ago. Their toothpaste comes with a tiny drop it bearly covers one time usage. Overall if you like big hotels this is it. But room is getting old. Will I go back again? Probably not.