Royal Phuket City Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your stay at our hotel did not meet your expectations, as we aim to provide a great experience for all our guests, and it seems we fell short during your visit. Your comments regarding the unexpected charges for ice have been noted, and we'll work to ensure that our price lists are more transparent in the future, as we understand how important the details can be and will strive for improvement in this area. Furthermore, your feedback is not indicative of the standards we set for ourselves, and we assure you that we have shared this feedback with our housekeeping team to prevent oversights like this from happening in the future. While we regret to know that your recent experience was not satisfactory, it gives us the opportunity to improve. We see all reviews as an opportunity to continually evolve our service and guest offerings, and your feedback is critical in guiding these improvements. We hope you will reconsider and allow us the chance to create a more positive and enjoyable experience in the future.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear OYZ,Thank you for your valuable feedback and for highlighting the positive aspects of your stay, including our prime location near Phuket Old Town, Michelin-rated restaurants, and the bus terminal. We’re pleased to know that you enjoyed our well-equipped gym, pool, and spacious room.We appreciate you bringing your concerns about the size of the toilet and the noise of the air conditioning to our attention. Please accept our apologies for any discomfort these issues may have caused during your stay. Your feedback has been shared with our facilities team for review, and we will evaluate potential improvements.It means a lot to us that, despite these issues, you plan on returning. We look forward to making your next stay even more memorable and enjoyable.Best regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Hock,Thank you for sharing your positive experience with us. We are pleased to hear that you enjoyed the spaciousness of our lobby and rooms, as well as the quality of our breakfast served on the 19th floor with fabulous views. Our strategic location outside the old town and within walking distance to the airport bus terminal indeed makes it convenient for our guests to explore the city and travel with ease. Although our hotel has been established for a while, we continually strive to ensure it is well-maintained and inviting for our guests. We hope you had a memorable stay and we look forward to your next visit. Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Lau,Thank you very much for your positive review. We're glad to hear that you enjoyed your stay and that we'll be your choice again for your next trip. Your feedback is greatly appreciated as it helps us continue to provide the level of service that our guests expect. We look forward to seeing you again in the near future.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Valued Guest,We're delighted to read your review and thrilled that you found our rooms to your liking. Cleanliness is a top priority for us, so it's encouraging to hear that it met your expectations, and we're equally pleased that the spaciousness of our rooms contributed to a comfortable stay. Thank you for sharing your positive feedback and your commitment to returning yearly, which we highly value, as we continually strive to enhance our guest experience, and we're excited about any future improvements you may experience during your next stay. We look forward to welcoming you back!Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you found our hotel clean and spacious, and that you appreciated our convenient location near numerous restaurants and the Phuket Sunday Market. As we strive to ensure our guests enjoy both comfort and convenience during their stay, your positive comments motivate us to continue working hard to maintain our high standards. We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Guest User,Thank you for sharing your positive experience at our hotel. It's wonderful to hear that you found our location convenient and enjoyed the wellness facilities, including our gym and sauna. We take pride in maintaining our historic building to provide our guests with a comfortable and unique stay.Our complimentary shuttle service to Phuket town is indeed a favorite among our guests and we're thrilled to know it added value to your stay. We also appreciate your kind words regarding our complimentary breakfast served on the top floor with city views, a feature unique to our hotel that we're proud of.Please know that our team is committed to providing a memorable experience and we continually look for ways to enhance the stay of our guests. We're thrilled to read that you're considering booking with us again and we look forward to welcoming you back to our well-preserved hotel in the heart of the city.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience at our hotel. It's wonderful to hear that you found our location convenient, with easy access to local eateries and transportation. We're pleased that you enjoyed the view from our rooftop bar and the breakfast we offer.We always strive to provide our guests with the best level of service, and your feedback is crucial for our commitment to continuous improvement. We would be delighted to have the pleasure of hosting you again on your next visit to Phuket.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. It's great to hear that our service contributed to making your stay enjoyable, as it is our highest priority to ensure our guests feel well-cared for, and we are pleased we met your expectations. We continuously strive to improve, and your feedback is instrumental in that regard. We hope to welcome you back in the future to provide you with the same standard of service you appreciated during your recent stay!Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Brisa,Thank you for taking the time to provide such a positive review of your stay with us. It's heartening to hear that you found our rooms clean and well maintained, and that our service met your expectations. We pride ourselves on our quality amenities including our gym, spa and restaurant, and it's great to hear that they were to your liking. Our onsite bakery is also a guest favorite and we are pleased you enjoyed exploring its vast variety.As you highlighted, our location is indeed ideal for those wanting to explore Phuket and its local shops and restaurants. We are sorry to hear that the distance to the beaches was a bit inconvenient for you. For future visits, we recommend taking advantage of our concierge service who are more than happy to arrange transportation to the beaches and other attractions that may be a bit further away.Your feedback is incredibly valuable and we are always looking to improve our guest's experience. We hope that you will choose to stay with us again in the future, and we will ensure your next visit is just as memorable. Your satisfaction is our top priority and we look forward to welcoming you back soon.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Narantsetseg,Thank you for taking the time to share your feedback. It's wonderful to hear that you found our location convenient for exploring the old town, and that you appreciated the size of our rooms and beds. We're sorry to hear about the concerns regarding cleanliness and the shower facilities. Rest assured, we take such matters very seriously and your comments have been shared with our housekeeping team to ensure these issues are addressed and improvement is seen moving forward. Furthermore, we're in the process of planning renovations, with particular attention to elements you pointed out, to make sure our guests' experiences match the cozy and welcoming ambiance we aspire to offer.Our hope is that every guest feels comfortable and well catered for during their stay, and we're grateful for feedback like yours that helps us improve our services and facilities. We invite you to stay with us again in the future to experience the enhancements we're making thanks to your valuable review.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for the valuable feedback and for taking the time to share your experience. We're delighted to hear that you found our front desk staff to be polite, helpful and accommodating.It's also good to know our location perfectly suited your needs and you took advantage of the various services and attractions nearby, such as the Sunday Market and the 711 convenience store. Please consider us for your next visit. We'd love to accommodate you again and make your stay even more enjoyable.Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are happy to hear that our gym facilities exceeded your expectations, and we appreciate your feedback on the maintenance of our hotel. We understand how important it is to have all amenities in operational order, and we apologize for any inconvenience caused by the sauna situation. Please be assured that our team is actively exploring options for its repair or replacement. Your health and comfort are of the utmost importance to us, and we are dedicated to making continuous improvements to our facilities, and your feedback helps us with this process, and we genuinely appreciate it. We look forward to welcoming you back on your next visit and providing you with an even more satisfying stay. Best Regards,Royal Phuket City Hotel Management Team

Response from Property: Dear Lynn_Tung,Thank you for taking the time to provide us with your feedback and for rating us with a 4/5. We are pleased to hear that you enjoyed our rooftop bar and breakfast spot with its stunning view. It's especially rewarding to know that our coffee and breakfast offerings were to your liking.We genuinely appreciate your acknowledgment of the service provided and the small details we pay attention to. We strive to create a wonderful experience for all our guests.However, we regret to hear about the issues you faced with the phone service. Rest assured, your comments have been shared with our management team, who are currently reviewing our procedures to provide our guests with better communication. We are committed to offering the highest level of hospitality, and we truly apologize if we missed the mark during your stay.We hope this experience does not deter you from visiting us again in the future. We look forward to the opportunity to show you the improvements we've made and provide you with the service you expect and deserve from us.Best Regards,Royal Phuket City Hotel Management Team