Tina Boutique Resort

Tina is a lovely lady, helpful where she can be and sweet, helped us sort transfers and helped me call the bus company to get us an easier trip, and husband did give us lift to bus stop next morning- although he was late but we were lucky so was the transfer- it’s happens though so no bad feelings at all, just saying for the review. :) HOWEVER; We were put in another hotel that was 10 minute drive away from original place, we weren’t given the choice but we appreciate and are very grateful they did give us a room somewhere else and didnt leave us stranded; although we weren’t told if it was overbooked or not, we just got moved. Unfortunately for us, we did pay for the room that had a double bed, had a pool outside and 24hour front desk; in the new place we had none of these. We were put in a twin room and had to go buy our own toilet roll as we were given only very small amount. We were also given no key to our room, I did ask the owner twice and one of their staff that came to our room, only ONCE, i had messaged the owner about lack of loo roll and keys; she replied to one of my messages but completely skipped over the key query. Not sure If there was a language barrier but it was over message and I did ask verbally to staff member. She is a lovely owner and did want to help where she could but maybe not so many things in check. She also never took a copy of my passport like every other place had, which we thought was slightly strange. No biggie though, perhaps that’s just not what they do! If you get the right room; in the correct hotel; probably a lovely stay! Would have probably given 5* as the other place looked so nice!