1 Khoktanod Soi 3, Mueang Phuket, Phuket Province, 83100, ThailandView Hotel Details
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Sugar Palm Grand Hillside Guest Reviews
4.5/5
Great
413 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(413)
Positive reviews(402)
Reviews with photos/video(194)
Close to beach(60)
Great swimming pool(54)
Large rooms(39)
Delicious breakfast(31)
Nice sea view(29)
Quiet & comfortable(29)
Clean pool(8)
Too many mosquitoes(8)
Negative reviews(11)
Guest User
Grand Pool Access Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Everything was wonderful. The hotel room was spacious and clean, and the staff were enthusiastic. It only took about 5 minutes to walk to the beach. The surrounding area was lively with plenty of restaurants and food stalls. We traveled with young children, so a room with a pool was very suitable.
Travelling Tiger
Grand Deluxe Room
Stayed in Nov 2024
Solo travelers
10 review
4.7/5
Amazing
Posted on Dec 20, 2024
I had a wonderful stay at Sugar Palm Grand Hillside. The room was spacious and came with a huge bathroom and balcony. It has a lovely pool as well. The location was also great, close to Kata Beach. I would stay here again.
Annanku
Grand Pool Access Room
Stayed in Sep 2024
Travel with friends
2 review
4.5/5
Great
Posted on Oct 23, 2024
Firstly it was one of best experiences in Phuket. Staff was friendly. But they have not much information about public transportation. Breakfast was really good that has wide range of choices. Room was comfortable and cozy.
Loy T Y
Grand Pool Access Room
Stayed in Sep 2024
Family
29 review
4.0/5
Very Good
Posted on Nov 26, 2024
Great hotel by the sea. Is mountain side hotel. Room was booked with access to the pool. Room was big and comes with bath tub. Nearby to Kata Beach for the sea activities, chilling and street food. Convenience stalls, restaurants, tour bookings, Kata street market food and etc are plentiful at the area. Just outside hotel is a massage shop conveniently located.
Edcia
Grand Deluxe Room
Stayed in Aug 2024
Couples
18 review
4.5/5
Great
Posted on Oct 5, 2024
The location of the hotel is very close to kata beach couple blocks walking 8-10 min
The room is huge and clean .
We only experienced that our room was located in the 9 floor we had to take 2 elevators and climb stairs up which wasn’t fun at all and 2 days the first elevator was broken so we need to ask for a card service from the hotel to take us to the room .
Other than the location of the room we have nothing else to mention that we consider a disadvantage.
The swimming pool was nice , hotel has a great view of kata beach
Iurii
Grand Jacuzzi Deluxe Room
Stayed in Aug 2024
Couples
7 review
4.0/5
Very Good
Posted on Sep 4, 2024
Well, the hotel looks worn out but they what they can to keep it on track. I specifically booked the room with jacuzzi but unfortunately 4 out of 6 nozzles did NOT work and we had an issue with the plug as well. So, it can be a good idea not to pay for the room with jacuzzi and save your money. Swimming pool is ok just like their breakfast “a la carte”. They have a big refrigerator and nice sea view, please see attached.
Response from Property: Dear Valued Guest, Thank you for bringing this to our attention, We apologize for the issues with the jacuzzi. We've taken immediate action with our housekeeping team to address this issue and ensure it doesn't recur. We strive to provide a great stay in every aspect, and your feedback helps us focus on what matters most to our guests. Best Regards, SPGH Team
Anonymous User
Grand Pool Access Room
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Amazing views, friendly staff and room was always kept clean and tidy.
Just about 15min walk to the nearest beach and located in the middle of kata noi and kata beach, about 20-30min drive to phuket town as well.
Guest User
Grand Pool Access Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Amazing stay with an amazing view of the city from one of the many private room pools and an amazing view of the ocean from the bar.
Emily Louise
Grand Pool Access Room
Stayed in Nov 2024
Couples
12 review
4.0/5
Very Good
Posted on Dec 28, 2024
The room facilities were nice, but for the price I expected a little more. When we first arrived the room smelt like damp.
We stayed on the first floor with the a private swimming pool shared with one other room which was really nice and relaxing! but the outside chairs were not comfortable to sit in- they were like dining chairs rather than deck chairs or lounge chairs.
The staff were lovely and the location was great, a few minutes walk from the beach and loads of restaurants. If you walk to the other end of the beach there’s a lovely night market.
Overall a nice, relaxing stay!
EdxxT
Grand Deluxe Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Excellent stay, this is my 4th time going back to the same hotel. Nice view and exclusive location just at the edge of KATA (away from the crowd). 5mins walk to nearest food and entertainment. Loving the vibes.
Vincent
Grand Deluxe Room
Stayed in Apr 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on May 15, 2024
An amazing hotel for remote work. I was supposed to stay only 3 nights and I ended up booking a week more.
Kin Sheung
Grand Deluxe Room
Stayed in Oct 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Nov 10, 2024
We received welcome drinks upon arrival. Staff is friendly and helpful. Room is clean. Kata Beach is only 5 minutes away. Night Market is about 10 minutes walk. Good location.
alexsun123
Grand Deluxe Room
Stayed in May 2024
Travel with friends
74 review
3.0/5
Posted on Jun 20, 2024
Near too kata beach. Hotel quite clean quite many eateries nearby....
Davidweeisme
Grand Jacuzzi Deluxe Room
Stayed in Sep 2024
Travel with friends
5 review
3.7/5
Posted on Dec 17, 2024
Decent resort, I like the Jacuzzi been placed at the balcony. Location quite ok but the only down time is the high slope to the hotel, so probably not a place for family with young kids and/ or elders.