Impiana Private Villas Kata Noi Reviews
Impiana Private Villas Kata Noi
10 Kata Noi Road, Mueang Phuket, Phuket Province, 83100, ThailandView Hotel Details
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Impiana Private Villas Kata Noi Guest Reviews
4/5
Very Good
53 review
Verified reviewsLocation4.2
Amenities3.8
Service3.9
Cleanliness4.2
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All reviews(53)
Positive reviews(30)
Reviews with photos/video(23)
Awesome stay(12)
Loved the view(9)
Friendly owner(5)
Negative reviews(16)
Guest User
Deluxe Private Pool Suite
Stayed in août 2024
Family
3 review
Outstanding
Posted on 8 août 2024
Everything was great. Especially the dining stuff in the morning & during the night. However, the main reception lady should start smiling or act welcoming.
Response from Property: Dear Guest,Greetings from Impiana Private Villas Kata Noi!Thank you for taking the time to share your wonderful experience and giving us an excellent rating. We are so happy to hear that you enjoyed your stay, especially the dining options. We strive to provide our guests with delicious food and impeccable service throughout the day.Your feedback regarding our front desk staff has been noted. We take all guest feedback seriously and will be sure to address this concern with our team to ensure that all our guests receive a warm and welcoming experience.We hope to welcome you back soon!Kind regards,General Manager Impiana Private Villas Kata Noi
Anonymous User
Garden Private Pool Villa
Stayed in août 2024
Travel with friends
5 review
Posted on 28 août 2024
The glass door to the pool from the room was broken and couldn't be closed completely. I was a little worried about someone coming in when no one was around. The hair dryer was also very small and difficult to use. It couldn't dry the hair even after using it at full power for a long time. Other facilities were good, and it was nice to watch the sunset. Some of the facilities I needed had some minor problems, but everything else was fine.
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Response from Property: Dear anonymous user, greetings from Impiana Private Villa Kata Noi! Thank you for taking the time to share your feedback with us. We're happy to hear that you enjoyed watching the sunset and were satisfied with most of our facilities. However, we regret that you encountered some problems during your stay, in particular the condition of the glass door and the problem with the hair dryer. Your concerns are important to us and we will address these issues immediately to ensure future guests have a better experience. Thank you for your understanding and your overall positive review. We hope to welcome you again in the future and provide you with a more perfect stay experience. Sincerely, General Manager Impiana Private Villa Kata Noi
R-O-C-K-Y
Deluxe Private Pool Suite
Stayed in juill. 2024
Couples
20 review
Outstanding
Posted on 31 juill. 2024
The location is good, the sea view is indeed unparalleled, and the service and hygiene are also very good. Recommended!
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Response from Property: Dear R-O-C-K-Y, Greetings from Impiana Private Villas in Catanoi! We are so happy with your perfect ratings and wonderful feedback! Thank you for choosing to vacation with us and sharing your highlights. We're delighted that you enjoyed our great location, unparalleled ocean views, great service and clean surroundings. We are also glad that you recommend us to other travelers. Your appreciation motivates us to maintain a consistently high level of service. We hope to welcome you back again for another unique stay. Sincerely, General Manager Catanoi Impiana Private Villa
Guest User
Deluxe Private Pool Suite
Stayed in juin 2024
Travel with friends
5 review
Outstanding
Posted on 30 juin 2024
I saw the ratings before coming here, but it was not high, but I felt very good after staying here. You need to go down the stairs in the lobby, and you can go down to find someone to help you move.
The room is very large. Although the facilities are a bit old, there is no problem with hot water and air conditioning for bathing.
The service is responsive. I booked a floating breakfast, but encountered a heavy rain. I called the front desk an hour in advance to cancel and refund.
I needed to move my luggage to return the luggage, so I called the front desk and they came to pick it up immediately.
Because of the heavy rain, I couldn't get a taxi to the airport. The staff actively helped us contact three taxi companies and finally found a car.
The breakfast is not a buffet, but the quantity is super large, and the presentation is exquisite and delicious.
Very good experience.
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Response from Property: Dear Guest,
Hello! Greetings from Impiana Kata Noi Private Villas!
Thank you for sharing your positive feedback and giving us a perfect rating. We are glad to know that you had a great time with us. We are glad that you enjoyed our helpful staff, large room and generous and delicious breakfast.
We are glad to have you and look forward to more wonderful holidays with you.
Sincerely,
General Manager
Impiana Kata Noi Private Villas
Guest User
Deluxe Private Pool Suite
Stayed in juill. 2024
Travel with friends
6 review
Outstanding
Posted on 12 juill. 2024
It's so beautiful, I'll come again next time
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Response from Property: Dear guest, greetings from Impiana Private Villas Kata Noi! We are so happy to see your perfect ratings and wonderful feedback! Thank you for choosing to stay with us and sharing your highlights. We are proud to provide you with such an amazing stay and are delighted that you plan to visit us again. We look forward to providing you with a pleasant holiday again. Looking forward to seeing you soon. Sincerely, General Manager Impiana Private Villas Kata Noi
Guest User
Impiana Private Pool Villa
Stayed in mars 2024
Couples
3 review
Outstanding
Posted on 28 mars 2024
This is a villa that you can’t get out of once you get in. Stay for 2 nights. It’s impossible to have any other itinerary. It’s so comfortable. It’s great.
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Guest User
Deluxe Private Pool Suite
Stayed in fév. 2024
Couples
10 review
Outstanding
Posted on 19 fév. 2024
The boss upgraded our room for free. The hotel is a bit old but the space is large and comfortable. Overall it is very good and the service is great. I will stay here again next time. The sunset in front of the hotel lobby is particularly beautiful.
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Guest User
Two Bedroom Family Private Pool Villa
Stayed in fév. 2024
Family
3 review
Posted on 16 fév. 2024
Very average hotel, costing nearly 11,000 yuan, the facilities are very old, the hair dryer is very bad, it is estimated that there are only 88 hair dryers in China, the air conditioner is very loud, it is impossible to sleep at night, the quilt cover is torn
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NKgod
Deluxe Private Pool Suite
Stayed in janv. 2024
Couples
4 review
Great
Posted on 7 fév. 2024
The facilities are indeed a bit old, but the sanitation is clean. The sea view is definitely worth it at this price. Friends who like independent infinity pools are right to choose this place.
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YIU.
Deluxe Private Pool Suite
Stayed in janv. 2024
Couples
2 review
Posted on 2 fév. 2024
The view of the pool from the room was okay, and the sunset was beautiful.
Facilities: It's okay, but it feels a bit old and the door doesn't feel secure. It's a simple key to open the door. But the environment is very quiet because there are not many people.
Hygiene: OK
Service: It is not recommended for girls to check in by themselves. They need to walk up two flights of stairs by themselves. It is really tiring to carry luggage to the lobby, and then there will be people in the lobby. The service staff saw us and said: You can put it on something similar😅 Nobody told us we could put it on it. There is no one at their gate, and there is no sign saying that you can put it on top first. Just write downstairs is the lobby. At least write down that you can put your luggage here first, and someone will come up to pick it up later. 🥲🥲The direct experience is greatly reduced. There are other things I won’t go into details.
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Jeffrey-D
Garden Private Pool Villa
Stayed in janv. 2024
Couples
11 review
Posted on 9 janv. 2024
The room facilities are very old, and the hotel service is too poor. The service staff does not match the price at all!
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Anonymous User
Deluxe Private Pool Suite
Stayed in nov. 2023
Couples
2 review
Outstanding
Posted on 3 déc. 2023
Very beautiful hotel, the scenery is super beautiful, the swimming pool is very clean, and the breakfast is delicious😋. When I left, the hotel also helped me find a car to the airport. Thumbs up👍
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Guest User
Impiana Private Pool Villa
Stayed in nov. 2023
Other
1 review
Posted on 16 nov. 2023
I booked a room for 2,400, but the middleman in Thailand secretly changed it for me to a room for 2,000. I didn’t find out until I arrived. It was around eight o'clock in the evening. I was so tired with my luggage that I could contact people everywhere to deal with it. Maybe the Chinese are easy to bully, maybe more than once.
The scenery of the hotel is still very good
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Fanfandexiaojiaoqi
Grand Private Pool Suite
Stayed in mars 2024
Couples
18 review
Posted on 13 mai 2024
The environment is good, but the glass door of the room I stayed in couldn't be opened at all. I originally wanted to open the door because there was a swimming pool in the bedroom, so it would be more convenient to swim and look better. But the door was broken and couldn't be opened. I saw that it was taped. I called someone to fix it, but it didn't work. It looked like it wasn't fixed. They didn't even offer to change the room. The facilities were broken. Bad review
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Response from Property: Dear Fanfandexiaojiaoqi, greetings from Impiana Private Villas Kata Noi! Thank you for choosing to book our property and taking the time to share your review. We always strive to provide all our guests with a pleasant and comfortable stay. While we are delighted that you enjoyed the beautiful surroundings, we are sorry that the glass door was damaged and could not be properly repaired. This is not the experience we want you to have with us. We are deeply sorry for the inconvenience caused to you. Please be assured that we will address similar issues with greater caution to prevent this from happening in the future. We hope you will allow us to make amends and provide you with a better stay in the future. Sincerely, Management Team
Anonymous User
Deluxe Private Pool Suite
Stayed in août 2023
Other
2 review
Posted on 5 sept. 2023
I stayed in a hotel with more than 10,000 guests for four days. Before I checked in, I sent an email to ask about the tour group. No one responded, so I felt something was wrong.
On the second day of check-out, I found that important items were missing. I couldn’t get through to the hotel on the phone, and no one responded to the email. I asked Ctrip for help. The hotel replied that the things were found, and then gave us a new email address, and we sent emails to contact;
On the third day, the hotel still didn’t reply, so I contacted Ctrip again, and replied with the third mailbox on the afternoon of the third day, saying that my colleagues made a mistake and I couldn’t find anything. Now there are new guests staying and they will be checking out in 3 days Please help me look for it again; we asked if we could look for it every day while cleaning?
On the fourth day, there was still no reply. I called someone from Ctrip and said that they couldn't get through the phone either, and the agent didn't reply either.
On the fifth day, there was still no news;
On the sixth day, the guest checked out and still no reply to us.
The communication process was extremely desperate. Such a casual and irresponsible attitude really scared me. Friends who consider safety, I suggest you avoid lightning. . .
We would like to express our special thanks to Xiaolu, Ctrip’s after-sales service representative, for helping us follow up and provide timely feedback on the progress!
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