Hilton Garden Inn Phuket Bang Tao Reviews
Hilton Garden Inn Phuket Bang Tao
111 soi Cherngtalay 16, Srisoonthorn Road, Thalang, Phuket Province, 83110, ThailandView Hotel Details
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Hilton Garden Inn Phuket Bang Tao Guest Reviews
4.5/5
Great
532 review
Verified reviewsLocation4.3
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(532)
Positive reviews(510)
Reviews with photos/video(189)
Delicious breakfast(115)
Great swimming pool(57)
Offers pick-up/drop-offs(55)
Loved the beach(48)
Convenient for shopping(15)
Close to airport(12)
Friendly front desk staff(9)
Negative reviews(22)
Alexander
King Room
Stayed in Sep 2024
Travel with friends
3 review
Outstanding
Posted on Sep 18, 2024
Pho and shief its very good people, because they interesting sityation how inside hotel, for example question the client has "how are you?", so it is outside they have plan renovation how better quality in live hotel, good luck Pho and shief in their pathof life
Chonlakarn
Twin Room
Stayed in Aug 2024
Travel with friends
7 review
Outstanding
Posted on Sep 16, 2024
The hotel is very comfort and clean. BFF also good and having more food. The staff is very nice to serve you.
6/7
yuhkha
King Room
Stayed in Aug 2024
Business travelers
2 review
Outstanding
Posted on Sep 2, 2024
Room is nice and clean. Breakfast was great. Good service. Good location.
Response from Property: Dear Valued Guest,I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our room, breakfast and service.Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
Seow
King Room
Stayed in May 2024
Couples
59 review
Great
Posted on May 18, 2024
Hilton garden inn Phuket located about 5 minutes walks to Bang Tao Beach,location is convenient too near to the Boat Avenue(10 minutes walks)where can shop and lots of restaurants nearby .hotel is very clean,staffs are helpful and polite.Check in is fast and they do upgrade me to deluxe room.Thank you.bed is comfortable,room is big .swimming pool is clean,can view beautiful sunset.Breakfast is good,more choices and staffs in kitchen/dining hall are attentive.will stay again if come to Phuket again.
6/14
Response from Property: Dear Seow,Thank you for taking a moment to share your experience. I am happy to hear that you found staff nd service to your liking. We look forward to welcoming you back to our hotel soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
display123
Twin Room
Stayed in Apr 2024
Couples
36 review
Posted on Apr 26, 2024
mouldy smell in the room not sure why this property is highly rated
Amenities not provided in the room you need to call the front desk to get
But has free shuttle bus to nearby
Response from Property: Dear display123,I'd like to start by thanking you for choosing Hilton Garden Inn during your most recent visit to Phuket. Secondly, I would like to thank you for the feedback and I sincerely apologize toward the issue that happened moldy smell in the in the room.At Hilton Garden Inn, we value your comments as we always strive to exceed guest’s expectations. Please note that I have personally investigated the issue and shared the protocol with our head of departments; We have immediately gaged the training of our room attendant as well as the supervision on our service standards. I hope this accounting won't damage your perception of Hilton Garden Inn. I also wish to have the opportunity to welcome you again soon. In case you decide to return to the island in the future, kindly get in touch with me. I will be personally taking care of your booking and guaranteeing a happy stay. Warm Regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
TW612
Twin Room
Stayed in Jun 2024
Solo travelers
2 review
Very Good
Posted on Jul 19, 2024
Very nice hotel with good service, highly recommended.
Response from Property: Dear TW612,Thank you for sharing a wonderful review on trip.com. We are thrilled to hear that you had an enjoyable stay with us. I will pass your comments to all department concerns and I am sure that it will serve us as encouragement and motivation to continue on providing the best service to our guests. Thank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Close Protection Paul
King Room
Stayed in Mar 2024
Couples
7 review
Great
Posted on Mar 11, 2024
Well located for Bang Tao area. Easy reach of the beach and local restaurants and entertainments. Comfy clean room. Nice gym. Lovely roof top pool. Good breakfast buffet and pool
Side food. Bar staff were friendly but inexperienced. I would stay here again .
Response from Property: Dear guest, We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our Comfy clean room. Nice gym. Lovely roof top pool and Good breakfast buffet are received with great pleasure and have been conveyed to all concerned departments. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao
Hanny_oe
Twin Room
Stayed in Sep 2024
Business travelers
14 review
Outstanding
Posted on Sep 7, 2024
the location is near for business trip ,the room is nice and clean but the breakfast just okay not excellent
Response from Property: Dear Hanny_oe,Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager
DanBF
King Room
Stayed in Aug 2024
Family
4 review
Outstanding
Posted on Aug 28, 2024
We had a great stay and hotel near to great beaches. Loved the rooftop pools. We will come back for sure. Highly recomend.
Response from Property: Dear Valued Guest,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao
Guest User
King Deluxe Room with Garden View
Stayed in Jan 2024
Couples
2 review
Great
Posted on Jan 31, 2024
Very enjoyable few nights stay. Staff were excellent, really check in was really appreciated. Rooms are fine nothing special. Nice breakfast with a good variety and again excellent staff. All in all it was a good experience and I would stay again. Nice rooftop pool with food and drink specials.
Response from Property: Dear Our Valued Guest,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Guest User
King Room
Stayed in Jul 2024
Couples
2 review
Amazing
Posted on Jul 23, 2024
Beautiful hotel with fantastic friendly staff. Location to restaurants is good just missing being on the beach but the free shuttle provided is a good addition. Wonderful pool area.
Response from Property: Dear guest user, we are glad that our service has met your expectations. Also, we appreciate your comments on trip.com. We look forward to your next visit to Buji. Goodbye Sirima Pong Supasing Guest Experience Manager Hilton Garden Inn Phuket Bangkok
Tayler Mason
King Room
Stayed in Jan 2024
Couples
1 review
Outstanding
Posted on Jan 17, 2024
Very good service. Very friendly and accommodating. I booked my flight for the wrong month, unfortunately I didn’t catch the ladies name but she spent her time on the phone with the airline getting my flight changed for me. It was 10pm at night and I was suppose to fly the following morning, nothing was too much trouble. Great location, great facilities. Highly recommend. Thanks!
Response from Property: Dear Tayler Mason,We very much appreciate your comments regarding your stay at Hilton Garden Inn Phuket Bangtao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we continuously strive to improve the quality of our services.Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao
Guest User
King Room
Stayed in Jul 2024
Couples
10 review
Amazing
Posted on Jul 15, 2024
Great location. Close to the beach and amenities. Very clean rooms constantly chilled with AC and friendly helpful staff
Response from Property: Dear Guest User,On behalf of Hilton Garden Inn Phuket Bangtao team, we would like to thank you for taking the time to review your recent stay with us.We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our great location and clean room are received with great pleasure and have been conveyed to all concerned departments. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao
Kirley
King Room
Stayed in Jul 2024
Solo travelers
4 review
Outstanding
Posted on Aug 6, 2024
The hotel was nice and clean . I really enjoyed the pool . The service was great .
Response from Property: Dear Kirley,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the enjoyed the pool and the service was great. We hope to have the pleasure of welcoming you back to our hotel soon. Regards,Sirima PongsupasinGuest Experience Manager
Nat ka
King Room
Stayed in Dec 2023
Travel with friends
1 review
Outstanding
Posted on Dec 6, 2023
Very nice hotel with swimming pool on the roof and the price is reasonable and worth to go again
Response from Property: Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear that you found Very nice hotel with swimming pool on the roof and the price is reasonable to your liking. We look forward to welcoming you back to our hotel soon. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao