Hyatt Regency Phuket Resort Reviews

This is a review I would have wanted to see before going. Let’s start with the good: the resort is stunning. Very aesthetically pleasing the lights trees and structure. The resort is big so they have pretty little cold carts to take you around the resort that are on call by simply dialing reception. The staff is responsive which is a perk and everyone smiles and is kind. The attitude is a huge plus. You will like that. Now the bad: it will shock you how quickly the room will become completely wet if you turn off the air conditioning. Unfortunately the AC is turned on super low meaning ice cold. As a result difficult to stay in the room without a sweater and socks. The bathtub also wasn’t working properly (drainage) therefore after freezing at night can’t exactly heat up from a nice steamy bath. The shower is okay though If you learn the dials. So I opted for long hot showers but the bathtub was part of my rest time and couldn’t do it. There was no compensation for this events but The staff did offer to change the room but the only available room was deep down on one of the ground floors with not much light and lots of stairs and no view. I opted out of it. The beach: You should know if you think the beach is connected to the resort it isn’t. You’ll have to exit the resort and cross the road to get there. Make sure you carry shoes as it’s a rough sand beach. It’s not the smooth white sand beach I somehow thought it would be but it’s fairly on the cleaner side in comparison to others. If white find sand clean beaches are what you want this isn’t it. The beach is nice to look at from the room though. There is no free minibar etc like other five star restaurants offer so prepare for that. As it’s a resort it will also cost much more than a normal shop. So here is an honest review. Really nice staff,pretty views. Facilities are okay like casa boho was a nice bar. This is what I wish I read before going so I prepare my mind: I left earlier because I just couldn’t relax like I had hoped. Enjoy!!

Nice envitoment. Staff are friendly. Breakfast is good. Recommend.

Our room was clean and neat. We were amazed at how fast they cleaned the room when we left for breakfast and went out for some activities. The staff were friendly, helpful and cheerful. They made us feel v welcomed. We loved the room, the pool, the seaview (right in front of the pool) and it also caters to Muslims as halal food was served during breakfast. It was nice that we managed to capture the sunset. However , the only drawback is its distance away from the town but they have a free shuttle to and fro so not to worry. Overall, we loved it and highly recommended to stay at the resort!

We booked a family room, nice and comfortable stay. Breakfast was good buffet too. Staff friendly and we had to call buggy when we we want to go out from room due to slopes, service usually very quick after we call guest services. Good hotel!

Service was great, staff was friendly and nice! The room was better than expected! Highly recommended Casa Boho restaurant, great food & music, beautiful sunset to watch too

Very nice resort with a good pool and great food options. Casa Boho - very handy for evening drinks. Unfortunately the gym was poor, especially for avid fitness fanatics who enjoy a workout on holiday. The service was very poor in places especially at breakfast, where it seemed routine to sit guests at a table then disappear before taking tea and coffee orders. Good hotel, but better options out there for sure.

The Hyatt Regency is a beautiful resort with stunning infinity pools, mouth-watering food and delicious drinks. The rooms are spacious and clean with a large balcony that you can enjoy. Staff were always incredibly efficient at bringing things to the room too. Unfortunately, there were a few drawbacks to this trip. The check-in and check-out process was a little disheartening. Even though we arrived a little early, no one really welcomed us and when we approached the check-in counter, we were told check-in is at 3pm and told to just sit and wait. All other hotels, have been so welcoming with a drink and the option to use any of the facilities while we waited. Sadly, this time it was not the case. With our check-out process, we had requested and confirmed a late check out at 1:30pm, but at 12pm, the reception were calling us to check-out. Additionally, we often found the floor of our room wet due to the weather conditions.

Was a wonderful 2 nights stay. Staff were very accommodating n cheerful. Didn't get to enjoy many hotel facilities as we had arranged outside activities. Breakfast was good.

Nice view that's is

Spent 6 days 5 Nights at hotel celebrating wedding anniversary. A cake and some fruits welcomed us upon entering the room. On night of anniversary, the Chef even presented us with another cake during dinner in addition to a fruit basket in room. How thoughtful the F&B team is to present such a memorable experience.! Casa Boho presented a breathtaking sunset dining experience with music by D.J. and violinist at Infinity Pool. Breakfast is sumptuous offering good selection. There is a "Street Food Theme" on Wednesday nights which presents hotel guests with a taste of the famous Thai street food within the safe compound of the hotel. A thumbs up for the F&B team for their job well done! All the staff we come across are courteous and welcoming. Thank you!

The breakfast and service are wonderful. Unfortunately the hotel cleanness still waiting to be improved and the facilities are very old. My room is literally facing a construction site, not pleasant at all

Overall a good experience that I chanced upon on the day of booking as the hotel is relatively new looking with a nice Mexican bar beside my hotel room. Would recommend to anyone looking for value and nearby to Kamala Beach.

Great Hotel, nice location and great staff, would 100% recommend!

Stayed at 4001, room was great. It comes with out door pool. I called inform the jacuzzi not working, she told me it not not a jacuzzi, it is plunge pool. I said the 2 pumps are not working, she told me it is like that, it is not jacuzzi. They did not even bother come to check. It is like that. Pass by the room 4004, the 3 pumps all working. Was wondering, it is because we book from trip.com. Cheaper rates, give us a room, some functions not working. It is ok.