The hill resort

ABSOLUTELY SHOCKING ! Do NOT BOOK. This place is absolutely terrible, don’t even think about booking even if you are desperate. The rooms itself dirty, unsafe, linen disgusting & excuse of a bathroom is terrible. The owner is absolutely vile and will get drunk by the pool & harass you. If I could be bothered I’d report this property & owner to the tourism authority of Thailand.

We booked this place from the 28th December to 5th Jan 2025. We arrived at 10:30pm on 28th December, after a long flight from London via Singapore. On checking into our room, we immediately realised that the property was in desperate need of repairs and our room was not as advertised. The bed was very uncomfortable, the bathroom was disgusting, the TV did not work, there was no safe and the room to our “door” did not lock properly, the walls were paper thin, the pool was disgusting and the list goes on. Linen and towels were dirty on arrival and it was evident that the property was understaffed and under resourced. The property was advertised as beachfront, when it is in fact a 25 minute walk down an extremely dangerous road to the beach. We immediately complained to booking on the same night we arrived but were determined to do our best not to let it ruin our holiday. We mentioned our concerns to the staff (who were lovely) and they tried our best to accommodate us but nothing was rectified. We managed to find somewhere else and decided that the extra money paid would be worth it for our sanity. When the owner found out that we wanted to leave and asked for a refund for the unused dates, he demanded that we remove our complaint from booking, and vacate the property immediately (at 10:30pm on 31st December) or stay until the 5th as immediately planned. We promptly moved out on 1st January and then the abusive messages from the owner began. Over a series of messages, he constantly harassed us, calling us names and insulting me, my partner and our families. This continued sporadically until January 3rd, long after we had left. The abuse dished out by this incompetent business owner was unwarranted, unacceptable and should not be tolerated by anyone, ever. Apart from the safety concerns of the road, insecure room and dilapidated state of the property a would strongly advise anyone to ever stay somewhere where the owner is so clearly unhinged. I have included some of the disgusting messages received from the owner I the photos, and some federal pictures of the disrepair of the property. This has been my worst experience of any hotel anywhere and I strongly advise everyone to STAY CLEAR OF THIS HELL HOLE!!!’