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"As soon as I made the booking I was in touch with the hotel through email - and they were very helpful about their services. They even arranged a welcoming fruit platter and fresh juice, as well as a bathrobe.👘 Once I arrived I was told that the image of the room I booked was wrong on the Trip app and that I would not be getting a panoramic view (also no 🛁!?). I contacted trip and they offered to compensate me with coins, but I didn’t spend the holiday as anticipated. I did get my sunset view and this made it all worth while.🌅 The housekeeping was not very thorough often leaving the room and balcony very dusty. The shower was the worst experience as the shower head was cheap old and the wall holder was broken, and the sewer seemed to be semi-clogged. There was no shelf to place the shower gel and shampoo, and they kept on falling into the soapy water. 🙄 Also there was confusion about the blue beach towels - nobody told me that they are supposed to be returned to the room and replaced the following day by house keeping… they almost accused me of stealing one that I left on the beach… 🥵 The beach and pool are slightly small for full capacity (Christmas/New Year) but the palm trees and sun-beds, shower and beach bar were decent and balanced it out.🌴 The gym was well equipped, but not very clean, and the AC was not very strong. 🏋🏼♀️ The location is great, close to KingKong Mart for shopping, and many coffee shops, restaurants, and bars. However, the loud EDM music from the neighboring OCSEN bar was a bit too much. Earplugs helped. 🎤🎹 Breakfast was surprisingly the best feature of my stay, with enough options for vegetarians, and overall stag was kind and helpful. Lunch at the pool bar was either a 🥗or 🍕 I don’t think I would return as I prefer higher quality service and this resort is just run down and not maintained enough for my standards, but I’m sure many other guests were very satisfied. 🛠️💸"

"beautiful people, very friendly and helpfull"

"Cottage Village Phu Quoc is a charming and cozy resort nestled in a quiet corner of the island. The bungalows are well-maintained and offer a comfortable stay with all the necessary amenities. The resort is surrounded by lush greenery and has a tranquil atmosphere that allows for a peaceful and relaxing getaway. The staff at Cottage Village Phu Quoc are friendly and accommodating, and they go above and beyond to ensure a pleasant stay for their guests. The resort also has a lovely pool area. Overall, if you're looking for a peaceful and comfortable stay on Phu Quoc island, Cottage Village Phu Quoc is a great option."

"First of all, the hotel is located by the coast, a bit remote. Although it is convenient to take a taxi, it takes 20-30 minutes to go to the central town (near the night market), and there is nothing to visit in the night market, so tourists who choose here usually plan to stay in the hotel to rest and do activities instead of going out frequently. The overall decoration of the hotel is primitive and wild, which I love. There will be some dust on the way to the reef house, so everyone can wear slippers all the way, no need to wear nice shoes. The reception is next to the on the Rock restaurant. There are welcome drinks at checkin, which is also very nice to rest while looking at the coastline. We arrived at one o'clock on the day of arrival, but we didn't expect that the room was ready, so we checked in early, which is a plus for service! If you are traveling with more than two people or less than four people, or a family, I strongly recommend staying in the reef house because the space is super large, both rooms have private bathrooms, and the lounge area can hold large parties. It's super worthwhile. Living in this kind of holiday home that maintains the original ecology, you must be mentally prepared to coexist with various insects. Although there is no air conditioning in the room, it is quite cool to install a mini air cooler above the mosquito net. The hotel provides free shuttle to and from the town, live music and outdoor movies in the evening, and free yoga classes in the morning. Overall, the activities are enough for 1-2 days."

"The location of the hotel is first-class, convenient for visiting Yangdong Night Market and massage. The deluxe king room with river view is very good, spacious and comfortable. The air-conditioning is sufficient and the water power is strong. However, the bed sheets are stained and the shower head holder fails. The 2-bed room my parents lived in was very small in size. The air-conditioning was blowing directly on the bedside, making it difficult to sleep, and the water power was weak and unacceptable. The hotel asked us to pay extra money to change to another room the next day, which solved the problem."

"What a wonderful place! The staff were very efficient and friendly. Thank you! The location was great as many restaurants and coffee shops are around, and it’s just a 10 minute walk to the beach too! Love it!"

"Super greenery in and around hotel. ..good shopping market in front of Novotel.....Only concern is....as evening closes in....so do the mosquito near reception area.......overall food also great with indian jeera rice ....nice and lovely stay"

"Crowded breakfast buffet during CNY and it’s annoying with flies flying around the food all the time. There were only a few SUP boards and sometimes I had to wait for one. Some bikes were in bad conditions like flat tires or rusted wheels. Extremely limited choices for in room dining! Staff were generally helpful except one guy in the reception to whom I asked for the key to to the arrival and departure Lounge but he gave me an invalid one!"

"Thank you to the hotel for the lovely birthday decorations and the small cake for my daughter—it was such a thoughtful surprise! Overall, the service was excellent. The breakfast had a wide variety of delicious food and was the tastiest among the three hotels we stayed at during our trip. The pool was clean and spacious, and all the staff were polite and attentive. The hotel also offers great value for money. The only minor downside was that a staff member promised to bring us an extra blanket but unfortunately never did. Despite this small hiccup, we had a wonderful stay and would happily return!"

"A big thank you to the front desk staff for allowing us an early check-in, which made our stay much more comfortable. Our daughter couldn’t celebrate her birthday on the actual day due to exams in Hong Kong, but the hotel kindly surprised her with chocolates a few days later—we truly appreciated this sweet gesture! We especially loved the complimentary beach tools and kayaks available for guests. Special thanks to supervisor Trunh and Dung for their exceptional service—they were very attentive and provided clear, detailed explanations whenever we had questions. Highly recommend this hotel for a relaxing and enjoyable stay!"