Guest User
October 25, 2024
This is the second time we are in this hotel. We came back for two main reasons: the first - because of Zoe. Her personal attitude, caring, availability, the way she cares and handles things is simply unimaginable. It is one of a kind and you will protect it like a big diamond. Apart from her, the rest of the employees at the hotel are all lovely and we knew most of them from last time. We will specifically mention the stunning waitress Nadia, because of which every evening we ate with the girls at the Italian restaurant because they only wanted to eat at Nadia's 😭😭 Even when we went out to eat at a restaurant outside the hotel, when we came back we went to order some dishes at Nadia's 😅. Simply amazing. Regarding the hotel - stunning as usual, good food, excellent restaurants, clean clean clean clean and meticulous. Cleanliness is the most important. What was a bit of a bummer is that you stopped heating the middle pool outside. Last year the water there was very, very warm. And this year, even though I contacted and asked, you didn't warm it up. You tried to explain to me that it can't be heated.. but I and those who were with me are not wrong and I also asked one of the workers from last year at the pool and he told me that they stopped heating it because it is expensive. The second main reason we came to this hotel because we remembered that even when it's cold there is one pool with very hot water and it's fun to be in it with the kids. Which ruined the experience for us because we couldn't be in the pool for more than two days which was pleasant and everything else was cool. We hope you will return to this procedure of heating the water. Beyond that, the gameplay is stunning. The gardens there are stunning, and the location of the hotel is excellent. We will continue and come back every year to visit. And if you heat the middle pool, we will come back 3 times a year even during transitional seasons. Thank you very much for everything. And take care of Zoe and Nadia!!!!!