Somerset Hotels in Pattaya

A jewel in the middle of Pattaya city Im a frequent traveler , I visit Pattaya like 3 to 4 times per year. Stayed in many hotels in Pattaya but in this hotel it is my first time. Positive points : The lobby is superb very well decorated it feels like you are sitting at home in your living room Check in was quick and efficient The door boys are super kind & loving more than the reception employees The building is new and beautiful The location is excellent , the hotel is facing central festival mall & just a few steps away from the beach, bars, restaurants, and massage shops. Room’s size, furniture, bed, toilet along with other facilities in the room are all excellent, there is a small corner you have kitchen utensils & washing machine (quite helpful ), even though didn’t use any. Bed & pillows excellent . Bedsheets and pillow cases clean. The best part no carpet! Excellent pool & pool area don't miss it out, great views The negative points.. When I arrived I found stains on the bedcover I informed the reception immediately everything was changed The cleaning is done daily but not to the standard required. I did speak to the girl who does the cleaning unfortunately she was very unpleasant & unprofessional. This to me made a big negative on my eyes. I made it clear to inform them when I checked out. Towels needs to be replaced as the color is not white any more Breakfast was horrible, pork, pork and pork . They did add chicken in their menu , when I asked them is the chicken halal they had no answer for me. The pancakes and the croissant are horrible hard and not fresh. All in all , I did approach them and informed them that Im a Muslim please try to keep halal food for us as I will be here for 5 nights. Of course they ignored me and I ended up eating boiled eggs & bread for 5 days. Upon my departure Small stains were seen on pillow cases as my elastic hairband shaded colour on the pillow cases . I clearly explained to them what was the reason but without understanding my situation, they made it clear that I have to pay. Of course, charged me. I was shocked but never argued paid as per their request. Upon my departure I hanged my coat in one of their hangers. My intention was not to take it but didn’t want to wear the coat till my taxi arrives, so while I was leaving they approached me like I was a thief who took diamond. I said for God’s sake I don’t want your hanger I just wanted to wear my coat when I leave. That was indeed an unpleasant experience thinking that I would be a thief for a hanger which costs nothing more than 5 baht. Final word Overall I loved my stay regardless of all the negative points. Next time in case I book the hotel again I will make sure to book without breakfast. I wish the management takes care of the cleaning part because the place is so beautiful but with the present standard of cleaning within few years the hotel will look horrible. Otherwise it is a place to be due to its location and the facilities that are available in the room..