peiqi ng
January 2, 2025
Not a place to go if you expect even a tiny bit of service.
First of all, the family room is in a dark corner with no lights at all through the day.
Also, I would like to second some other reviews that you will get no updates from the managers for any incidents. For context, the kids playground was included in the room package, which we had to collect the tags from lobby daily just to visit the playground. We had to leave our shoes/slippers outside and while there is a security camera, it has proven to be useless as I lost my slipper there. No update has been provided after the incident was reported until I probed the manager again. The rest can be told in the screen I provided.
There was also no crowd control during the buffet breakfast, you basically walk in and occupy any available table which may not have been set properly. We have also seen guests taking food from the buffet with their bare hands.