D Eco Wellness Center

This was one of the worst hotel stays I’ve ever had, and it’s shocking that this property claims to be a 5-star hotel on Trip.com. First, the WiFi was atrocious. It didn’t work at all, and I had to repeatedly call the front desk to have it fixed. Even after multiple attempts, the connection was unreliable and slow. For a 5-star property, this is completely unacceptable. The cleanliness was appalling. The room floor was sticky, with visible dirt, and it clearly hadn’t been cleaned properly. Dust coated the surfaces, and the bathroom wasn’t much better—it looked like it hadn’t been maintained for weeks. It felt like staying in a low-grade motel rather than a luxury hotel. The TV didn’t work either. It refused to turn on, and there was no explanation or attempt to fix it. This added to the frustration of having limited in-room amenities and left me wondering how the hotel could neglect such basic facilities. The noise levels were intolerable. Late at night, large groups of tourists checked in, creating chaos in the hallways. Adding to this, the soundproofing in the rooms was awful. Every noise from neighboring rooms, including some extremely “unpleasant” and inappropriate sounds, was clearly audible, making it impossible to relax. The staff were unhelpful and unfriendly. Communication was a big issue as they struggled with basic language skills. For example, when I asked for a toothbrush, the staff simply pointed vaguely somewhere instead of assisting me. This lack of professionalism and hospitality was disappointing and made the stay even more unpleasant. The room’s amenities were outdated and poorly maintained. The furniture was scratched and worn, the air conditioning was loud and inefficient, and the overall condition of the room was far below standard. The hotel claims it was renovated in 2023, but honestly, who knows? Nothing about the state of the room or the facilities suggested any recent renovation. If this is the result of an upgrade, I dread to think what it was like before! This hotel is far from what it advertises and absolutely not worth the price. It needs major improvements in cleanliness, soundproofing, basic amenities, and staff training to even come close to a true 5-star experience. I strongly recommend looking elsewhere for a better stay.

It is very good service