Hotels near Secret Lagoon in Palawan

Our room was very nice, clean and large. The location of the hotel with the private beach was of course the absolute highlight. The staff was super friendly. Kayaks etc. could be borrowed for free, which is also a big plus. Unfortunately, there was only boiled coffee at breakfast, you had to pay extra for the rest - I find it really sad at the price. Likewise, the staff is sometimes very slow. When I sit alone at the pool bar and have to wait 15 minutes for my coke + have to point it out again, it's really a shame.

It is a hotel very close to the beach and close to the excursions that leave from the port, many places to dine, nice pool. I had problems when I arrived with the internet connection, TV working badly, hot water, etc; finally, due to insistence, they upgraded me to a bigger room but with cleaning and maintenance problems as well. Forgettable breakfast. I think it is a hotel with great potential due to its location and facilities, but they should pay attention to the details of cleaning, maintenance and so on, instead of naming everything in the hotel (even the toilet tank cover), manage it with Someone who has been in a large hotel chain to see all the shortcomings as today it seems to be run by families with no experience in hotel quality.

Great pool with a great view - despite the water is not the clean. The room is nice, however the automatic lights in the bathroom is a inconvenient at night… breakfast is good. Due to the design of the hotel, it is very noisy from 6:30am and is a real barrier to a good sleep. Not too far from the center - 100php with tricycle.

The hotel is in an excellent location, just a 2-minute walk to the embankment, where boats depart for excursions. The room is clean, everything is new, they are cleaned well, there have never been any comments. The staff is very responsive! I felt there as if I was an invited guest ❤️ There were problems with the water pressure a couple of times, but I will not lower the rating for this, since everything was resolved as soon as I contacted the reception. Vegan breakfasts are beautiful, but not very tasty, but maybe that’s just the case for me, because I’m not a vegan. For non-vegetarians, the neighboring hotel provides breakfast, which is also included in the price; there is no need to pay extra. Many thanks to the hotel staff for such a warm welcome ❤️

A real mixed bag here, the location is good and the rooms are large, clean, beds comfortable and the ac works well. The staff are friendly. Those are the positives. The food, breakfast in particular is atrocious for a hotel in this price range the restaurant staff idle about playing on their phones. The rooms were cleaned very late in the day on several occasions. The internet is weak from the rooms.Whilst the front desk staff are friendly they are pretty clueless and on wanting to escalate certain issues I am told that the management are based in Puerto Princessa. With good management and a complete overhaul of the menu and some internet boosters this could be a great hotel.

We booked this place for a resort that we can unwind in. We aren’t ones to complain so please read this review and pick another place. El Nido is beautiful and there are some lovely resorts and accomodation around. The Orange Pearl is not this. The service is terrible. The manager is rude and doesn’t help with anything at all, even just asking for clean sheets and towels after our room wasn’t serviced like he said it would be multiple times. Music starts blaring from 7am so no relaxing at all. This is for their breakfast which is poor to say the least as we chose not to eat there after trying it on the first day. The restaurant is nothing great either The best part about the room is the aircon which works well. We are the closest room to the main reception area and we don’t get any wifi and neither do any of the other rooms. There is no coverage in any of the rooms either. The bathroom smells like sewage and the drains don’t work so prepare for the bathroom to flood when you shower. The location is right on the beach which is lovely but it also means you sit on your small balcony and get harassed by people selling things whenever you’re outside of your room which we understand around town but it’s a pain when you’re trying to read or relax. Overall this place is just not like some of the other places around the Phillipines we have stayed and so I’d recommend to stay away from it.

Still have some things to work on.. They didn’t started on top when our pre-booked shuttle didn’t showed up at airport. Waited an hour until a security guard at the airport helped us order a tricycle. Some misunderstanding between booking office and the reception was the answer, but they paid for our tricycle. It was a nice and modern hotel. Not a resort for pool relaxing because they only have few sun beds and always occupied. Even towels were few. Always in laundry was the answer. The rooms were tiny and dark. Always humid and moist. All our clothes and even bed linens felt wet. The food was tasty and good. But as in many places the service isn’t very fast. Long waiting times, from order to waiting even if they weren’t crowded. They were really keen on the allergies and made some offer to try to fix things. Even if they had spring rolls med of rice paper on the menu, of course the rice paper were out of stock they didn’t got new for our whole stay. As much others. No Cola Zero. Out of French fries and so on. They’re not quick to clean used glasses around pool area. Our tv didn’t work. They had not a great interest in trying to make it work. Our door lock same thing.. Good thing is the free shuttle to ElNido, LioBeach and the airport. Upon checkout I got the question how the stay was, my hesitation in answer and that it didn’t fulfill my expectations I didn’t got any reaction or questions how they could have done better. Don’t ask the question if you don’t want the answer.

The hotel is behind a mountain, which means the only way in and out is with their transfers in 4x4, that are absurdly expensive. There is a 3 min path through the forest to a point where a tricycle can pick you up, but you need to call them ahead. The description in booking is not accurate, there is no 6 min walking to el nido, it is more 15 min tricycle + 3 min walking. I would have loved to know this in advance, we travel with kids and would have gone for an easier option. The premium villas are up the mountain, you need to go by funicular, which sometimes is not working due to maintenance issues, then you have to get a car up to your villa, both things you should plan ahead, the funicular operator is not always there, neither the cars. Also the funicular is not working early in the morning. The breakfast is supposed to start at 6 am, which is a reasonable hour if you are planning to go to a tour, but the 3 days that we went at that time, not everything was ready. They picked us up from the airport with a pick up, the luggage was behind in the open and arrived completely covered in dust, the butler tried to clean it but it wasn’t easy. There are several things in the villa that weren’t working properly, like hair dryer, really bad smell in the toilet, dirt in the curtains… but those were small issues, the main issue we had is that in our last night our rooms were full of bugs, they were everywhere and it was impossible to sleep like that with bugs crawling over us, so we moved to a much smaller villa down the mountain and they gave us a discount due to the downgrade. The discount was nice and the staff did their best with the situation, but we lost more than 1 hour trying to kill the bugs to sleep there and also in the morning we had to review all the clothes in the luggage and remove the dead bugs after the fumigation. The pool toilets are out of order and you need to go to a first floor. In summary I don’t think the above is acceptable in a 5 starts hotel with the price they have. The tours were absurdly expensive, but I can’t tell if they were nice because we outsourced.

It was situated in a very convenient location in El Nido Town so it was within walking distance of stalls, restaurants and bars. However, it also was very noisy at night and rooms lacked soundproofing. If you’re a light sleeper, I would not recommend this resort as it can be very loud. Rooms were clean though. With the showers, it was also quite difficult to regulate the temperature.

We stayed in one of their villas. Bottom line; find another property to stay at. The A/C was mediocre until it started spewing Freon. Took a look and it was basically a block of ice so zero maintenance. You can’t really enjoy the ocean in front of the hotel as its all coral under your feet. A few buildings down though a great sandy bottom. The breakfast buffet is cold. The CR looks to originally been a shower stall converted to a bathroom so no real ‘privacy’ so we used the CR’s outside. The internet is horrible and I mean horrible! We got better internet at little cafes. The upside is the staff are very nice people. We spent a fair chunk if coin for a villa but it wasn’t worth it. Much better and less expensive properties in El Nido. We’ve learned our lesson for our next trip here.