Guest User
May 28, 2024
I did booking in super deluxe ac room and did full payment in advance. I tried to make call for request early check-in, but the number is not valid. The room they offered was quite fine in area but there was water dripping from the ceiling near the bed. The bed was very dirty under the mattress having insects. The toilet was smelly and stinky. Bathtub was very dirty. There was an issue of power failure in multiple times, they made considerable delay while switching on to a alternative alternative power source, i and my family could not sleep. Well there, nobody was picking up the call at night. Room service was very poor. The staff was well aware of the condition of that room which they offered to me earlier, but they thought that their idea will work but next day i denied to stay in that room so they arranged another room for me, which was fine. But first night of my two days stay was a worst experience in hotel paradise.