Hakkai Konohanakan

Overall, the butler service is exceptional. She is diligent and friendly, contributing significantly to our experience. The space is new, clean, and tidy, creating a welcoming atmosphere. Both dinner and breakfast are superb, with an impressive menu that showcases high-quality ingredients and beautiful presentation. However, I would appreciate it if the check-in and check-out schedules allowed for more flexibility. We had to start dinner early, with our 6:30 PM reservation being the last available slot. Additionally, we left almost immediately after finishing breakfast at 10 AM, which did not provide a relaxing experience. I also noticed that the back office is connected to the Snow Room, and while the butler kindly knocked before entering, there is no way for guests to lock the door from the inside. This could raise privacy concerns for some guests. I believe this is a facilities issue, perhaps a teething problem for such a new premises, that management should address to enhance the overall guest experience.

Checking in was great with dinner served on arrival, gold room is spacious and a view of mt Fuji. Breakfast was a big spread but all Japanese options. Second night dinner however the prawn wasn't fresh and the chef tried all means to defend himself. There's a 150 yen charge per person per day for use of the onsen which is not included in the booking. Please take note

We like to thank and applaude the staffs and chef that took good care of us during our stay at Hakai Konohanakan. The services and amenities provided were top notch and the staffs were very thoughtful in making sure that we were well taken care of. Not to mention, the omakase is of really good quality and variety. Every day was a new experience with new dishes! Really well done on the chef and staffs part. Although the location maybe abit secluded, we like to appluade the staff effort in offering to arrange a taxi for us to take us to a location. As the bus services here may be a little unreliable, if your itinerary is packed with 3 to 4 places for the day, we recommand to book a chartered services for at least a day so you can go around freely from one end to the other. We were lucky to have a staff that speaks Mandarin but nevertheless, even if the staff can't speak Mandarin or understands English, they take an effort to explain and understand you through translation apps. All in all, we have no regrets in booking and staying here. Would highly recommend to stay here if your itinerary revolves around lake Yamanaka as it is only a 10 minute drive away! Not to mention a step outside and you can see mount fuji!

The host who received us was very kind and beautiful. The original check-in time was between 3 PM and 7 PM, but we arrived at 9 PM because we were playing at the nearby Fuji-Q Highland. Even though we arrived late, we were warmly welcomed. Since we missed dinner, the host personally drove us to a nearby convenience store. The service was excellent. As compensation for missing dinner, breakfast was very generous and delicious. The environment was particularly good, and the room was very clean and tidy. We were very tired from playing all day, but after soaking in the hot spring, we felt completely refreshed. It was very comfortable. This was a very worthwhile experience, and I highly recommend it! 私たちを迎えてくれたホストはとても親切で美しかったです。本来のチェックイン時間は3時から7時の間でしたが、近くの富士急ハイランドで遊んでいたため、夜の9時に到着しました。9時に到着したにもかかわらず、暖かく迎えてくれました。夕食の時間を逃してしまったため、ホストが近くのコンビニまで車で連れて行ってくれました。本当に素晴らしいサービスでした。夕食を逃したため、朝食は非常に豊富で美味しかったです。環境も特に良く、部屋もとても清潔で綺麗でした。1日中遊んでとても疲れていたため、温泉に入った後は全身がリフレッシュされ、非常に快適でした。これはとても価値のある体験でしたので、ぜひお勧めします！

Small hotel with view of Mount Fuji. Very comfortable. Superb service.