2 Chome-2-4 Nishishinsaibashi, Chuo, Chuo Ward, Osaka City, Osaka Prefecture, 5420086, JapanView Hotel Details
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Mercure Tokyu Stay Osaka Namba Guest Reviews
4.4/5
Very Good
1660 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(1660)
Positive reviews(1578)
Reviews with photos/video(436)
Average lighting(211)
Convenient for shopping(163)
Near shopping area(139)
Large rooms(109)
Well designed(86)
Nice bathtub(13)
Perfect for honeymoons(11)
Negative reviews(82)
Hwee Leng
Deluxe Room (Twin With 1 Extra Bed) And Washing Machine
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Jan 9, 2025
The room was spacious, clean, and beautifully decorated but too dark (due to black wallpaper). It had all the amenities I needed, toiletries (from lobby), bathtub n triple beds.
The location was perfect, with many local attractions, restaurants, and shops within walking distance, and public transport was easily accessible. I felt safe and well-connected throughout my entire stay.
The housekeeping was not excellent done as we hv to empty our own waste (the dustbin).
Response from Property: Dear Hwee Leng, Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for staying with us.We glad to hear that you enjoy your stay with us especially inconvinience for the location. We apologize to our housekeeping team that didn't taking care your room very well during your stay, we will tell them to do not make a same mistake in the future.Thank you very much and have nice day!Best Regards,Mercure Tokyu Stay Osaka Namba
Guest User
Deluxe Room (Twin With 1 Extra Bed) And Washing Machine
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 20, 2024
The hotel is too dark for me. But I like the location as it is in between 2 subway stations. And i love the washing machine too.
Response from Property: Thank you for choosing our hotel.We are very honored to receive such a high evaluation.We look forward to seeing you again!
Euch
Deluxe Room (Twin With 1 Extra Bed) And Washing Machine
Stayed in Oct 2024
Couples
3 review
4.0/5
Very Good
Posted on Dec 8, 2024
Nice location. However, room is very dark. To find things, you probably need a torch light. Hotel design is modern and artistic.
Response from Property: Thank you very much for staying at Tokyu Stay Mercure Osaka Namba.We apologize for the inconvenience caused by the darkness of the room.It is stylesh design.We have some lights for rental, Please let us know next time.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Anonymous User
Superior Room With 2 Single Beds And Washing Machine
Stayed in Oct 2024
Travel with friends
6 review
4.5/5
Great
Posted on Dec 3, 2024
Location is near to the Shinsaibashi street, exit from the Shinsaibashi train station and either take the elevator from Parco or take the escalator from exit 6 to reach the ground level. Family mart is just opposite the hotel & there are many food options available nearby.
Cleanliness was ok, but perhaps the decoration and furnitures are in dark colour, you could see quite obvious dust going around. There is a limited (empty bins & change towels) or full house keeping option every day. They do not top up the bottles of water if you have not consume the current ones placed inside the room.
The washing machine & microwave in the room works well. Laundry soap is also provided. There is a QR code for you to scan to operate the washing machine. One minus point is there is no drying rack or enough hangers going around if you were to wash one full load (total 6 hangers provided in the room).
The room was well lit in the day as there is a big window and sunlight can shine in. Night time is abit insufficient as the lights inside the room are too dim.
Response from Property: Thank you very much for choosing Tokyu Stay Mercure Osaka Namba out of many hotels.As you mentioned our hotel is located near Namba Station and Shinsaibashi Station . We are very happy to receive your comment regarding our locationWe apologize for the inconvenience caused by the darkness of the room and dust .Let share to housekeeping to improve.We do mugnet style for house keeping as you mention.Please put it out which stlye you would like to.We will continue to improve our service.We are looking forward to seeing you soon.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Shelyn
Deluxe Room (Twin With 1 Extra Bed) And Washing Machine
Stayed in Oct 2024
Family
2 review
4.5/5
Great
Posted on Dec 2, 2024
The hotel is located in the heart of shinsaibashi and namba. They are literally just across the street. The room is well equipped with washing machine. The room is very big and bed is very comfy. The only downside is the dim lightings of the room.
Response from Property: Thank you very much for choosing Tokyu Stay Mercure Osaka Namba out of many hotels.As you mentioned our hotel is located near Namba Station and Shinsaibashi Station . We are very happy to receive your comment regarding our locationWe apologize for the inconvenience caused by the darkness of the room.It is stylesh design.We have some lights for rental, Please let us know next time.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Coolkieees
Superior Room With 2 Single Beds And Washing Machine
Stayed in Oct 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Convenient location in Namba area
~10 mins to AirPort Express
Which also takes us to Takashimaya and underground subway to USJ
Walking distance to Mcdonalds, Dotonburi and street of shops
Only downside the rooms are really dark, not suitable if you are a makeup person
Washer/dryer in room was helpful!
Response from Property: Thank you for staying and sharing your review with us.Thank you for your compliments regarding our location.Dotonbori and Namba are nearby, making it a very popular location for international guests.We are also very sorry for the inconvenience regarding the lighting in your room.We will communicate customer feedback to all relevant parties and strive to make improvements.Thank you for your time and contribution.Mercure Tokyu Stay Osaka Namba
CHEE KEONG
Standard Room with 2 Single Beds
Stayed in Oct 2024
Family
3 review
4.5/5
Great
Posted on Nov 9, 2024
It was convenient & easy to book thru trip.com. The room is big, cosy but light very dim. For those who want make up will be inconvenience cause very dim light. Room service after 11am no more so expect people to go out early. Gym facilities is not up to expectations and small. Overall good only, location is very good. Thank you trip.com
Response from Property: Thank you very much for your stay with us and share your warm commentThank you for your compliments regarding our location.Dotonbori and Namba are nearby, making it a very popular location for international guests.We also apologize for any inconvenience caused regarding the facilities in the hotel.We will communicate this information to all parties concerned and make every effort to improve the situation.Thank you for your time and contribution.Mercure Tokyu Stay Osaka Namba
Eileenleong97
Privilege Family Room with 2 Extra Bed and Washing Machine
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Location was good - cross one road and can reach the shopping street. Was assigned to the room on the highest floor and the view was good!! The hotel is clean. Just a downside that the hotel is dark (dark theme) so there might be areas where it will be dark and abit hard to pack/find items. Overall, will come back here again if I plan to travel to Osaka
Response from Property: Thank you very much for staying at our hotel.We are very happy to receive your comment regarding our locationWe apologize for the inconvenience caused by the darkness of the room.It is stylesh design.We have some lights for rental, Please let us know next time.We will continue to be a better hotel in the future, so we hope that you will stay at our hotel when you come to Osaka.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
YingXuanL
Standard Room with 2 Single Beds
Stayed in Sep 2024
Family
16 review
4.2/5
Very Good
Posted on Oct 14, 2024
Located in the heart of dotonburi, just a street across the main dontonburi street. Hotel is located opposite the Korean embassy, so security is good in the area. We arrived at the hotel earlier than check in time but they allowed us to check into our rooms. This hotel receives many guests, there were multiple other groups checking in at the same time as my group. Staff also speaks limited English, but was able to communicate with them using google translate. Front counter is at level 1, with a bar counter right beside. Level 2 is a lounge area, with seats and even a pool table! Gym is also located at level 2. Shared washing machines were located at level 15, but guests are required to collect a key to enter the laundry room from the front desk. Rooms were of decent size, but lighting was slightly dark in my opinion. The shampoo, body soaps, hand wash were great, I loved the smell of it!
6/10
Response from Property: Thank you for staying and sharing your review with us. We apologize for the inconvenience caused by the issue. We will continue to improve our service. We are looking forward to seeing you soon.
Joshibells
Deluxe Room (Twin With 1 Extra Bed) And Washing Machine
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Modern style it will give you a cool vibes once you step in it. Convenient store just next to hotel, attractions , shop and restaurants are close by.
Response from Property: Thank you for selecting us out of the many possible places here.It's a pleasure to serve you, thank you for your valuable feedback.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.May you have a nice day.Best regards,MERCURE TOKYU STAY OSAKA NAMBA
Guest User
Deluxe Room (Twin With 1 Extra Bed) And Washing Machine
Stayed in Sep 2024
Family
4 review
4.7/5
Amazing
Posted on Oct 11, 2024
The location of Mecure was unbeatable. Close to transport and the hub for shopping and tourist locations. The hotel is modern and rooms are clean, modern and well designed.
Response from Property: Thank you very much for your stay with us. We are glad that you had a great time in Osaka. We will continue to improve our service. If you have an opprtunity to visit Osaka, we hope to see you again.
Kritin
Standard Room with 1 Queen Bed
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Nice location nearby highlight location of Osaka. Very kind stuff. Very good breakfast.
Response from Property: Thank you very much for staying at Tokyu Stay Mercure Osaka Namba.All of our staff are very happy to read that you were able to relax in your room.And thankyou for the good revew for restaurant also.We appreciate your valuable feedback and will do our best to make your stay as comfortable as possible.We will continue to be a better hotel in the future, so we hope that you will stay at our hotel when you come to Osaka.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Yi Xiang
Superior Room With 1 Queen Size Bed And Washing Machine
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Hotel ambience is dark but cosy. Breakfast spread is okay only.
Response from Property: Thank you very much for staying at Tokyu Stay Mercure Osaka Namba.We will continue to strive to be a better hotel in the future, so we hope that you will stay at our hotel when you come to Osaka.We appreciate your valuable feedback and will do our best to make your stay as comfortable as possible.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Vonvonne
Privilege Family Room with 2 Extra Bed and Washing Machine
Stayed in Sep 2024
Family
3 review
4.2/5
Very Good
Posted on Oct 25, 2024
Room is dark concept, will get use to the lighting after 1-2 days. Room is clean too.
Response from Property: Thank you very much for your stay with us and share your comments. We will continue to improve our service. If you have an another opportunity to visit Osaka, we hope to see you again. Thank you very much for your time to write the review.
Tuck Chuen
Superior Room With 1 Queen Size Bed And Washing Machine
Stayed in Aug 2024
Couples
41 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Fantastic location provides easy access to dinning, shopping and entertainment. The service provided by the staffs is top notch. Room are clean and bed is really comfortable. Enjoyed the breakfast very much. Great hotel to stay!
Response from Property: Thank you for choosing our hotel. We are very honored to receive such a good evaluation. We will continue to make every effort to satisfy our guests. If you have any questions during your stay, please feel free to contact us. We look forward to welcoming you back for another stay with us! Sincerely, Receptionist/H.OHSHIBA