Art Hotel Osaka Bay Tower

Art Hotel Osaka Bay Tower Reviews

Art Hotel Osaka Bay Tower

1 Chome-2-1 Benten, Minato Ward, Osaka City, Osaka Prefecture, 552-0007, JapanView Hotel Details
Art Hotel Osaka Bay Tower
Art Hotel Osaka Bay TowerArt Hotel Osaka Bay TowerArt Hotel Osaka Bay Tower
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Art Hotel Osaka Bay Tower Guest Reviews

4.5/5
Great
528 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(528)
Positive reviews(505)
Reviews with photos/video(209)
Easy to get around(99)
Delicious breakfast(54)
Convenient for shopping(53)
Close to metro(36)
Loved the night views(34)
Stayed multiple times(14)
Delicious buffet(12)
Tasty restaurant(11)
Negative reviews(23)
george benigno
Superior Queen Room - Non-Smoking
Stayed in Aug 2024
Family
3 review
4.5/5
Great
Posted on Aug 18, 2024
Nice interior. Clean. Fast checkout. It’s near everything you need.
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay. We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services. We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Anonymous User
Superior Queen Room - Non-Smoking
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 13, 2024
It was an amazing stay in the Hotel with an Onsen place right in the same complex. Super convenient as it’s just opposite to a JR station, but do look for the right exit which connect to the hotel with a easy accessible walk over a footbridge - going the bumpy and chaotic way along the street with all our luggages weren’t fun. It’s chic & chill, and with an amazing view! The sunset was nice - I was up before 4:30am to catch it.
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay. We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services. We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Vera
Superior Twin Room - Non-Smoking
Stayed in May 2024
Couples
2 review
4.0/5
Very Good
Posted on May 29, 2024
We had a wonderful stay at this hotel, which offers spacious rooms and a convenient location. There are supermarkets and restaurants in the area, making it very convenient for us. One of the highlights was enjoying the hot spa which’s nearby hotel. As hotel guests, we received a discount of about one thousand Yen for the entry. The breakfast experience at the sky restaurant on the 51st floor was delightful, with a beautiful view and delicious food. What made the whole experience even better was the great deal we got from Trip for this hotel.
Response from Property: Thank you very much for your highly positive review of Art Hotel Osaka Bay Tower. We are truly delighted to hear that we could provide you with a comfortable stay. Your satisfaction with the beautiful views from your room, cleanliness, and breakfast brings us immense joy. We prioritize delivering exceptional experiences to our guests, and we are pleased to see that your feedback reflects the fruits of our efforts. We will continue to strive for service excellence to meet and exceed your expectations. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower. Please do not hesitate to stay with us again. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Sze Wan
Deluxe Triple Room
Stayed in May 2024
Family
4 review
4.0/5
Very Good
Posted on May 31, 2024
Good service but think the opening hour of hot spring is better to be longer to midnight
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay. We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services. We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Tieny
Superior Queen Room - Non-Smoking
Stayed in Aug 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 15, 2024
Over all experiences were good but the 51 Buffet breakfast receptionist was not immediate told me that was no table to be served if the customers had no pre-paid coupons for the breakfast, he requested us to wait for him to served the customers who had coupons first and we line up for more than 20 mins and end up he wasn't explained why we needed wait beside the lines until I asked what was happened and he used his google translate to explained there were no table would able to served us, that made me so angry why he didn't let me know immediate, poor english is the major problems in this hotel too.
Response from Property: First and foremost, we sincerely apologize for the discomfort you experienced during your stay. We have carefully reviewed the issues you raised in your review and are actively considering improvements. We take your feedback seriously and are committed to enhancing our staff training and service quality to prevent similar situations in the future. We deeply regret that your stay at Art Hotel Osaka Bay Tower left you with a negative impression. We will make every effort to provide improved services moving forward, and we hope to have the opportunity to welcome you back to our hotel in the future. If you have any questions or requests, please feel free to let us know. We look forward to your next visit. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Ho
Deluxe Triple Room
Stayed in Jul 2024
Family
3 review
3.2/5
Posted on Aug 4, 2024
The room is spacious and staff are quite nice and responsive. However, the items in room are not very clean. Cups are dirty. Toilet has some little smell. We stayed on 24th floor. I wondered why the corridor has no air conditioners 😅so hot while walking through the corridor on that floor.
Response from Property: We would like to express our sincere gratitude for choosing to stay at Art Hotel Osaka Bay Tower. However, we deeply apologize for any discomfort you experienced due to issues with the cleanliness during your stay. We understand the importance of a clean and pleasant environment for our guests, and we are truly sorry for falling short of your expectations. To prevent such incidents from happening in the future, we will reinforce our cleaning and inspection procedures. We are committed to learning from this experience and striving to provide a comfortable space for our guests. We are truly grateful for your valuable feedback, which gives us an opportunity to improve. We would be delighted if you would consider staying with us again in the future. Our entire team is eagerly awaiting the chance to welcome you back. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Cher.ylyl
Standard Double Room - Non-Smoking
Stayed in Dec 2023
Couples
5 review
4.2/5
Very Good
Posted on Dec 15, 2023
Nice view from hotel, very convenient and near the train station(2 lines) The room size is also okay, enough for 2 pax, not squeezy. As it was during winter when i went, the building didnt had aircon but had heater on. The room was abit stuffy then since the air flow was very little. The laundry machines was very bad, take very long to wash and dry (2hrs) but the clothes was still not dry. Had to go to a nearby laundromat.
Response from Property: Thank you very much for choosing Art Hotel Osaka Bay Tower from among many lodging facilities. The air conditioning in the rooms is controlled by the entire building and cannot be set individually. We apologize for any inconvenience this may cause and appreciate your understanding. If it gets cold, we will bring blankets to your room. If it gets hot, we will bring an air conditioner to your room. We look forward to welcoming you to our hotel again when you visit Osaka. Best regards, Art Hotel Osaka Baytower Reception
Guest User
Sky Floor Twin Room
Stayed in Jun 2024
Couples
3 review
4.7/5
Amazing
Posted on Jun 16, 2024
Love this hotel. Very near the subway and onsen. The hotel lobby looks grand. Big supermarket, Daiso, restaurants, family mart are within walking distance. The breakfast on the 51st storey is value for money and worth paying for it . Will definitely stay here again.
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay. We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services. We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Wong
Superior Twin Room - Non-Smoking
Stayed in Jun 2024
Travel with friends
2 review
2.7/5
Posted on Jun 19, 2024
Nice convenient spot. Service normal, air conditioner far not enough. Staff just normal, not much helpful
Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay. The air conditioning system operates centrally and cannot be adjusted individually for each room. We kindly ask for your understanding in this matter. However, we do offer rentals of cooling and heating units, so please feel free to request them if you have the opportunity to stay with us again in the future. Lastly, we would like to extend our heartfelt gratitude for sharing your valuable feedback despite your busy schedule. Sincerely, Front Desk Art Hotel Osaka Bay Tower
Guest User
Standard Twin Room - Non-Smoking
Stayed in Mar 2024
Couples
2 review
3.2/5
Posted on Mar 24, 2024
A bit surprised that the onsen is about 2minutes walk from the hotel... The renovation of the room has room of improvement, there was even used bottle water placed in the fridge when I checked in.
Response from Property: We are very sorry for your disappointment in choosing Art Hotel Osaka Bay Tower as your hotel of choice. We will share this information with cleaning-related departments and further promote thorough confirmation. Thank you for taking the time to give us your honest feedback. Best regards, Art Hotel Osaka Baytower Reception
Guest User
Magical Stage Triple Room
Stayed in Jul 2023
Family
7 review
5.0/5
Outstanding
Posted on Jul 23, 2023
Amazing hotel! Room was clean and spacious. Place was convenient, very near the mrt and just right outside the hotel about 100m away is solaniwa onsen theme park which was is a great location for tourists! Furthermore, there was a discount for the onsen as we were staying in the hotel. The hotel breakfast was great too with a good view of the city.
Response from Property: Thank you for staying at our wonderful hotel! We are very happy to hear that your room was clean and spacious. It is also really fascinating to hear that the location of the hotel is convenient, close to the subway and also about 100 meters walking distance to the Solaniwa Hot Springs Theme Park, which is a wonderful place for tourists! You also mentioned that the hotel offered a discount on the hot springs to guests staying at the hotel, which is a wonderful service.Furthermore, you commented that the breakfast at the hotel was excellent and that you were able to enjoy a great view of the city, a wonderful experience!Thank you for taking the time to share your review with us. We will continue to make every effort to provide you with a better stay. We hope your next stay with us will be another wonderful memory. If you have any questions or need any assistance, please let us know anytime. We hope you have an enjoyable trip.Reception OU
P Trip
Superior Queen Room - Non-Smoking
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 24, 2023
Cozy room but very comfy. Clean, freshy and great view over the city. The location is great if you wanna go to universal studios and good if you wanna go to the flashy night life. The area is chill will some small hidden restaurants gems.
Response from Property: Thank you for the nice review! We are glad to hear that you had a cozy room to relax in and enjoyed the clean and fresh atmosphere. In addition, it sounds like you had a great stay, as you enjoyed the wonderful view of the city.You mentioned that the location is convenient to Universal Studios and a good place to enjoy the fancy nightlife, which is a great location! You also commented that there are hidden little restaurant gems in the area that would be fun to explore.We appreciate you taking the time to share your review with us. We will continue to strive to provide a pleasant and enjoyable stay for our guests. We look forward to your next visit. If you have any questions or need any assistance, please do not hesitate to let us know. Have a wonderful trip!Reception OU
Guest User
Family Room
Stayed in Jul 2023
Family
10 review
4.0/5
Very Good
Posted on Jul 15, 2023
The hotel is nice and clean. Nice view from the room. The hotel is close to station, restaurants and convenient store. Staff are very nice.
Response from Property: Thank you for your kind review! We are delighted to hear that you had a nice and clean stay with us and enjoyed the beautiful view from your room. Our hotel's convenient location near the station, restaurants, and convenience stores is designed to provide our guests with a hassle-free experience.We are also glad to know that our staff provided excellent service and made your stay even more pleasant. We take pride in delivering top-notch hospitality to all our guests.Your positive feedback motivates us to continue providing the best service possible. We look forward to welcoming you back in the future for another enjoyable stay! Thank you once again for your review. reception OU
Anonymous User
Sky Floor Triple Room
Stayed in Dec 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 13, 2023
Very close to JR train station, just 5 mins walk.Polite an helpful staff.Relatively spacious room for 3 adults. Wonderful city view from my room. Definitely will choose it again!
Response from Property: Thank you for choosing to stay at Art Hotel Osaka Bay Tower, and for sharing your feedback with us. We sincerely appreciate your kind words regarding the hotel's excellent transportation accessibility. Art Hotel Osaka Bay Tower indeed benefits from its convenient transportation connections, making it easy for our guests to access various destinations within Osaka and its surrounding areas. If you ever need assistance with information on nearby transportation options or directions to local attractions, please do not hesitate to reach out to our front desk staff. We are here to assist you with any inquiries you may have. We remain committed to continually improving our services to ensure that our guests have a comfortable and convenient stay. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower in the future. Front Desk Art Hotel Osaka Bay Tower
Guest User
Superior Twin Room - Non-Smoking
Stayed in Nov 2023
Family
1 review
4.5/5
Great
Posted on Feb 25, 2024
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Response from Property: Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower