Cross Hotel Osaka Reviews

Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.It is an encouragement to hear that you're satisfied with our breakfast.We strive to offer a diverse breakfast menu that caters to both local tastes and Western preferences to satisfy all our guests.Your feedback is greatly appreciated and serves as a wonderful motivation for our team. We also appreciate your feedback regarding the breakfast start time.We will share your feedback with our management team and use it to improve customer satisfaction in the future.Thank you once again for your valuable feedback.Should there be any chances for you to come back and visit Japan in the future, we certainly hope that we can welcome you again here in Osaka.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing us for your stay and taking your time to write the review and wonderful photos.We are extremely delighted to know that you were satisfied with our location and the facilities.Specially, our unique Japanese style bathroom with bathtub is well-received from a lot of guests as you mentioned. Your kind words are greatly appreciated, and we will continue to strive to provide the best possible experience for all of our guests. We look forward to welcoming you back and hope you explore more of our hotels in the future. Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very glad to know that you are extremely satisfied with the location.As you mentioned, we are located in the middle of Osaka city and it is a few steps away from GLICO sign board (Osaka' Glico running man), shops, restaurants, department stores, and of course the stations, where you can easily access to Kyoto, Nara and even Kobe for sightseeing. Once again, we highly appreciate you for sharing your precious experience with us.We look forward to welcoming you back on your next visit to Osaka.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for staying with us in Cross Hotel Osaka and taking the time to leave us with your valuable feedback.It is an encouragement to hear that you're satisfied with our location, the size of the room and also amenities.The bath salts available at the front desk are called "Karesansui" in three varieties cherry blossom, yuzu and white tea.These bath salts express the fragrance of hot water and color under the theme of “wabi and sabi,” words that express the sensitivity to Japanese beauty.Unfortunately, we do not sell them, we are very delighted to hear that you like our bath salts.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Once again, we greatly appreciate your feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location and the room.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for choosing us for your stay and taking your time for the feedback.We are very happy to hear that you enjoyed your stay with us, and you are satisfied with our location and breakfast.Regarding the Dyson hair dryer that you pointed out, our hotel has standard floor guest rooms from the 6th to 12th floors and cross-floor guest rooms from the 13th to 14th floors.Our standard floor and cross floor rooms have different amenities and benefits.Therefore, the Dyson hair dryer is not provided in all rooms, but only in the Cross Floor and Glico View Rooms.We think you saw the review of our guest who stayed in a standard room. However, we apologize for causing the misunderstanding.We would appreciate it if you could refer to this information when you make your next reservation.Thank you once again for your valuable feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are delighted to hear that you were pleased with our location and the big bathtub.Both are one of the attractive points of Cross Hotel Osaka.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Once again, thank you for sharing your experience with us.We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.Room rates will change depending on the reservation date, the reservation site, and the plan on sale.Therefore, the phenomenon you mentioned may occur.We appreciate your understanding.Once again, we highly appreciate you for sharing your precious experience with us.Should your travels bring you back to Japan, we would be delighted to welcome you back to our hotel.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for staying with us in Cross Hotel Osaka and taking the time to leave us with your valuable feedback.We are happy to hear that you enjoyed your stay with us.Specially, the toilet with a separate shower area and a huge bathtub is well-received from a lot of guests as you mentioned. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.Thank you also for your valuable comments about our breakfast.Should you have any chances to visit Osaka again in the future, we hope you will take more time to enjoy our breakfast.Once again, we greatly appreciate your feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We are glad to hear that you are satisfied with your recent stay. We also do appreciate you for recommending our hotel to other travelers.As you mentioned, we are right in the middle of Osaka city, and it is very convenient not only for dining or shopping but also for sightseeing inside of the Kansai region!Should your travels bring you back to Japan, we would be delighted to welcome you back to our hotel.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay at Cross Hotel Osaka and taking your time to give us your feedback.We would like to sincerely apologize as well that your recent stay did not meet some of your expectationsWe also apologize for the inconvenience caused regarding the early check-in We truly wanted to offer you a room as soon as possible.However unfortunately, we were fully booked the night before and not all rooms were ready, so we were unable to early check-in to their rooms until 3pm.Thank you for your understanding and cooperation.We do also appreciate your comments regarding the decor and the lobby. Your insights are valuable to us, and we will work on making improvements in these areas.We sincerely hope to have the opportunity to welcome you back again with a further positive experience that you deserve.Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are delighted to hear that you had a fantastic experience at our hotel.Your kind words motivate us to continue delivering exceptional service to our guests.Thank you very much for taking your precious time to share your wonderful comments! We are looking forward to welcoming you back to Cross Hotel Osaka in the near future!Sincerely yours,Cross Hotel Osaka

Response from Property: Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are glad to hear that you are satisfied with our location.However, we sincely apologize as we were unable to provide body lotion as you requested.As a matter of fact, body lotion is not available as an amenity in our rooms, but is purchasable at our front desk.The body lotion is the same brand of the bath amenities are available in standard-floor guest rooms called Provincia.Should you have any chances to visit Osaka again in the future, we hope you will consider to purchase it next time, on your next stay with us.Thank you once again for your valuable feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka