HOTEL MYSTAYS Shinsaibashi

HOTEL MYSTAYS Shinsaibashi Reviews

HOTEL MYSTAYS Shinsaibashi

1 Chome-9-30 Nishishinsaibashi, Chuo, Chuo Ward, Osaka City, Osaka Prefecture, 542-0086, JapanView Hotel Details
HOTEL MYSTAYS Shinsaibashi
HOTEL MYSTAYS ShinsaibashiHOTEL MYSTAYS ShinsaibashiHOTEL MYSTAYS Shinsaibashi
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HOTEL MYSTAYS Shinsaibashi Guest Reviews

4.3/5
Very Good
174 review
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(174)
Positive reviews(157)
Reviews with photos/video(44)
Easy to get around(24)
Convenient for shopping(24)
Close to metro(16)
Awesome stay(14)
Strange smell in room(9)
Friendly front desk staff(9)
Negative reviews(17)
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
7 review
3.5/5
Posted on Jul 19, 2024
Don't know why the toilet smelly for all 4 days 😥 They should consider to better control the cleanliness...
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Shinsaibashi to spend your holiday. Thank you for taking the time out of your busy schedule to share your valuable opinions with us. We sincerely apologize for any inconvenience caused by inadequate cleaning check. Our cleaning staff and we will make every effort to ensure this does not happen again and provide all guests a pleasant stay. We are sincerely looking forward to your visit again. HOTEL MYSTAYS Shinsaibashi Receptionist
Guest User
Standard Semi Double Room
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Perfect stay, as it is near to convenience store and station.
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Shinsaibashi from many hotels. Our hotel is located in the city center which make it easy to visit places like Umeda, Namba and Kuromon Market for sightseeing and shopping. We are very happy to hear that you were satisfied with the stay and the positive review make our day. All the staff are looking forward to see you again in the future. Have a wonderful day. HOTEL MYSTAYS Shinsaibashi Receptionist
Guest User
Superior Queen Room
Stayed in Feb 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 1, 2024
Good location
Response from Property: ゲスト 様 Thank you very much for choosing Hotel MyStays Shinsaibashi from among the many accommodation facilities available. We are relieved to hear that you were able to relax and enjoy your stay without any inconvenience. We look forward to using our hotel again when you come to Osaka. HOTEL MYSTAYS Shinsaibashi front staff
Anonymous User
Superior Twin Room
Stayed in May 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Very convenient close to the Lawson and subway room is nice good for travel
Response from Property: Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,Hotel Mystays Shinsaibashi
samanthalummmm
Superior Queen Room
Stayed in Dec 2022
Couples
18 review
4.0/5
Very Good
Posted on Jan 17, 2023
Nice hotel with good location. Will come back to this hotel again when i visit japan next time.
Response from Property: Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Best regards、 Hotel Mystays Shinsaibashi, Reception.
Kelvinchiu1127
Superior Triple Room
Stayed in Feb 2023
Travel with friends
10 review
2.5/5
Posted on Mar 5, 2023
The location is good. But the hotel facilities is not good. Wi-Fi is suck, always disconnect. The charging pot is not convenient to use. Bed madtress is not comfortable. The window is block and nothing can be seen so the room is dark. Reception is close after 10pm.
Response from Property: Dear guest, Thank you for staying at HOTEL MYSTAYS SHINSAIBASHI. We appreciate you taking the time to write to us. Thank you for your comment regarding charging pot and the windows in the guestroom. Your feedback will be instrumental for us to improve our service. There are two charger pots near bed side lamps. Even the Reception is closed after 10p.m., you can call the night staff by using the white telephone near the front desk. And you can call the night staff by interphone on the first floor when you have trouble to enter to the hotel after 10 p.m. We sincerely hope to welcome you again at our hotel. Best regards, Hotel Mystays Shinsaibashi Front Staff
Wenlong
Superior Twin Room
Stayed in Nov 2023
Family
1 review
4.0/5
Very Good
Posted on Jan 1, 2024
Very good location for shopping
Response from Property: Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Hotel Mystays Shinsaibashi
Guest User
Standard Semi Double Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Perfect
Response from Property: この度は数あるホテルよりホテルマイステイズ心斎橋にご宿泊頂きまして、誠にありがとうございます。 お褒めの言葉を賜りまして、誠にありがとうございます。お客様より頂戴いたしましたお言葉に甘んじることなく、更なるサービスの向上に日々精進してまいります。 またお会い出来る日を心よりお待ち申し上げております。 ホテルマイステイズ心斎橋 フロントスタッフ
Guest User
Superior Triple Room
Stayed in Nov 2022
Travel with friends
1 review
4.0/5
Very Good
Posted on Dec 22, 2022
Great location, 2 mins walk from the Shinsaibashisuji Osaka Metro station and 4 mins walk from the Shinsaibashisuji street.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Hotel Mystays Shinsaibashi
Guest User
Superior Triple Room
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Good service and very kind staff
Response from Property: Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,Hotel Mystays Shinsaibashi
Guest User
Superior Triple Room
Stayed in Nov 2022
Family
1 review
3.7/5
Posted on Dec 26, 2022
This hotel, MYSTAY, was okay, but they could improve in their cleaning and facilities. They would have more potential if they had room services and professional cleaners for their rooms. This is because when we got our hotel room, they had a left over shoe box behind the door from the last costumer and it gave us a bad impression of the hotel.
Response from Property: Dear guest, Please accept our sincere apology regarding this unfortunate situation. Our cleaning crews work hard to pay close attention to each room and ensure their pristine conditions for our guests. However, in this case, we are aware we failed to provide comfortable conditions for you and therefore caused you a great inconvenience and discomfort. Although we can't change what already happened, we can assure you this case will be closely examined to improve our services and operations. We are truly sorry. Hotel Mystays Shinsaibashi Front Staff
Guest User
Superior Triple Room
Stayed in Sep 2022
Family
3 review
4.5/5
Great
Posted on Nov 2, 2022
great deal and the location is very convenient. Metro station is just two minutes away and shinsaibashi is also very close.
Response from Property: Thank you for staying at Hotel Mystays Shinsaibashi. We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests. We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future. Hotel Mystays Shinsaibashi Front staff
Guest User
Superior Double Room
Stayed in Oct 2022
Couples
3 review
4.5/5
Great
Posted on Nov 13, 2022
Very convenient place Space is only enough for 2 ppl.
Response from Property: Thank you for staying . We appreciate you taking the time to write to us. Your warm remarks are sincerely appreciated and further encourage the exceptional service and quality at our hotel. We hope to see you again at Hotel Mystays Shinsaibashi your next trip. Best Regards, Hotel Mystays Shisaibashi
Guest User
Superior Triple Room
Stayed in Nov 2022
Family
13 review
3.2/5
Posted on Jan 2, 2023
very good location hotel
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Front Staff、 HOTEL MYSTAYS SHINSAIBASHI.
Jaji
Superior Twin Room
Stayed in Sep 2024
Family
30 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Osaka Kyoto never disappoints and is simply a food paradise, this time I came with friends and family to have fun, eat, photograph and shop. This time staying at MYSTAYS Shinsaibashi Hotel, the location is very convenient to walk, there are many shops nearby to stroll, around the food, transportation is not difficult, the hotel attendant attitude is very good, happy to help guests, must recommend friends and family, will again Check in. 
Original TextTranslated by Google
6/19
Response from Property: 敬愛的顧客, 感謝您對我們酒店的好評及肯定。 能讓您有賓至如歸的感受,我們亦倍感榮幸。 衷心期待您的再次光臨。 MYSTAYS 心齋橋酒店 前台人員