Sarasa Hotel Shin-Osaka Reviews

It is our first mother and son vacation to Japan and Sarasa Hotel Shin-Ōsaka is the hotel I chose after going through so many other choices because of its location.  The hotel room we stayed is of a decent size because we have anticipated it to be small due to the country's high population density.  So we are comfortable with it.  The bathroom is of a decent size and I love the shower pressure.  Not to mentioned my son was literally soaking himself in the bathtub every time when he shower.  I have used their laundry machine twice and twice the machines were occupied with one still running and another done but the user didn’t pickup their cleaned laundry. So I have to seek help from the front desk and they were helpful.  I need to wait for 10 minutes before the hotel staff could remove the cleaned laundry from the machine, which is their protocol, so I could use it, not knowing that I was just waiting around the lobby, the staff went up to our room wanting to inform me that she has free up the laundry machine.  I was impressed because I didn’t reveal to her my room number but she knows.  I will definitely choose to stay in this hotel if I am coming to Shin-Ōsaka again.

Comfortable hotel with delicious breakfast, clean room, warm service, and great location. I got room upgraded from single room to standard room for 2 pax. 😊 In 2nd floor they have coffee machine by UCC, operate from 12pm to 12am.

I loved everything about this hotel! ✨ Its a few mins walk from the station, since it is located in Shin-Osaka the JR train and shinkansen were very much accessible! There were a lot of convenience stores nearby and a few good restaurants. The room was everything I am looking for in an affordable hotel. It’s very big for a solo traveller, clean, cold and all toiletries/essentials, slippers were provided (which I didn’t bring to save space from luggage). There is a mini fridge in the room too! A laundry machine and microwave were available at the lobby! I would definitely book this hotel again if I am staying in Osaka!! Missing my room already!

I love staying here. The staffs are friendly. The locqtion of the hotel is near JR and Metro Stations. Neighbourhood is nice and safe.

Room is clean but there's a few spots in the room such as table and bed frame had been split open, some had been taped up with clear tapes while some are just left in the open. Location is good, near to one of the subway line exit 7 which is well connected to many places of osaka city. Relatively near the JR lines too which is around 8mins walk. There's multiple convenience stores around the hotel. Service is good, they provide small thrash bags when you're going around Japan. However there is no other amenities such as shaver, etc., what were provided were toothbrush set, hairdryer, bathing items. Stayed for 5 nights, where upon check-in, they asked if I needed my room to be clean, which I have opt for none, but subsequently on day 3, I needed a simple cleaning for one day but was rejected and was told that no room cleaning can be provided. So if you wish to have your room clean do tell them during check in only.

Good location , the hotel Is right next to Osaka metro shin Osaka station. 10 mins walk to JR station and Shinkansen.

easy to find. the location just 5 min walk from shin osaka. nearby with convenient stores and supermarket a few blocks away. fast check in and check out. spacious room and large double bed. individual air conditioning so that u can control the temperature by yourself. bathtub and toilet are big enough. water pressure is strong.

Everything was great in this hotel, clean, quiet and calm, very convenient location

Best hotel I've stayed at so far. Very clean room. Very helpful and nice staff. Very delicious breakfast. Very quiet rooms due to great sound insulation. Smart quiet door closing system so you don't have to hear slamming doors. The hotel is very close to Shin Osaka station so you can go anywhere easily.

Beautiful hotel with clean and convenient rooms. Perfect location for the train as well.

All was clean and comfortable. The staff were helpful and pleasant.

I stayed several nights, I may skip the breakfast next time but overall it was ok. The room itself was clean, but the area above the airconditioner was very very dusty.

We enjoyed our stay. Room is nice but the floor could have been cleaned a bit better. Location is not bad if you don’t mind traveling into the main city area. Hotel staff were lovely and very welcoming.

The hotel is good considering the price. Rooms were clean and it was close to the train station