Sotetsu Fresa Inn Kitahama Reviews
Sotetsu Fresa Inn Kitahama
2-4-10 Koraibashi, Chuo Ward, Osaka City, Osaka Prefecture, 541-0043, JapanView Hotel Details
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Sotetsu Fresa Inn Kitahama Guest Reviews
4.6/5
Great
319 review
Verified reviewsLocation4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(319)
Positive reviews(310)
Reviews with photos/video(93)
Easy to get around(60)
Close to metro(39)
Quiet & comfortable(34)
Convenient for shopping(27)
Friendly front desk staff(15)
Perfect for business trips(12)
Would stay again(11)
Nice toiletries(9)
Negative reviews(9)
gerardo
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in Dec 2024
Solo travelers
7 review
Outstanding
Posted on Jan 10, 2025
Very convenient stay, just a few blocks from Yodoyabashi metro station. Room was very clean and comfortable. You can choose some takoyaki for breakfast. ill definetly stay again in any of the Fresa Hotels.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.Thank you for your appreciation of our proximity from the station.As you mentioned, our hotel is within a 10-minute walk from Kitahama Station and Yodoyabashi, and we have received great feedback from other guests.We are very pleased to hear that you had a pleasant stay at our hotel.We hope you will choose our hotel again when you come back to Japan.Sotetsu Fresa Inn Kitahama Front Desk
TravelNett
Deluxe Twin Room
Stayed in Sep 2024
Couples
33 review
Amazing
Posted on Nov 3, 2024
We stayed in this room for a night. The room is small as expected but the bed is comfortable for 2. Although small, we were able to open up our 24inch and 28inch luggage side by side along the corridor. The amenities are free for everyone at the reception counter. You'll have to collect it yourself.
Overall we are very satisfied and will recommend this room type for short stays.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama from among the many hotels available. We would also like to thank you for taking the time to leave a review despite your busy schedule.We are pleased to receive such nice comments. We are very happy that you had a relaxing time.We hope that you will choose Sotetsu Fresa Inn Kitahama again the next time you visit the Osaka area. We look forward to welcoming you again.
G-Sep
Comfort Double Room-Non-Smoking
Stayed in Nov 2024
Solo travelers
13 review
Great
Posted on Dec 21, 2024
I selected this hotel for its’ price coupled with excellent location; the lobby betrays the image of the room. It is clean but everything is starting to feel a little old and in need of some freshening-up. Other than that it was fine.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama.We are very sorry to hear that your room was not clean and that we made you feel uncomfortable. As a hotel, we should be clean, but we are very embarrassed to have shown such a room to you. We will inform the person in charge of cleaning about this matter and we will try to improve the situation so that this does not happen in the future.We would like to apologise again and again for the inconvenience and discomfort caused to our guests, when we should be providing them with a room where they can spend their stay in comfort.We take your comments very seriously and all our staff will do their utmost to provide even more comfortable and satisfying service to our guests.We look forward to welcoming you again.Sotetsu Fresa Inn Kitahama Front desk
Helen
Standard Double Room -Non-Smoking
Stayed in May 2024
Solo travelers
5 review
Posted on Jun 11, 2024
Lacks cleanliness. Front desk service is good. Location is great (few minutes walk from the midosuji line to head to umeda.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We are very pleased to hear that you found our front desk staff to be helpful.Our staff will do everything possible to make your stay as pleasant as possible. Although there are times when our staff may not be able to assist you, we will do our best to accommodate you.We apologize for the inconvenience caused to you by the uncleanliness of the room. As a hotel, we are very embarrassed to have provided you with such a room, which should have been clean. We will inform the person in charge of cleaning about this issue, and we will make every effort to improve the situation so that this will not happen again in the future.We apologize repeatedly and sincerely for the inconvenience and discomfort we have caused to our guests, when we should be providing rooms where they can spend their time comfortably.We take your comments seriously, and all of our staff will strive to provide even more comfortable and satisfying services to our guests.We look forward to welcoming you back to our hotel again.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Standard Double Room -Non-Smoking
Stayed in Oct 2024
Travel with friends
26 review
Great
Posted on Nov 27, 2024
Always love staying at this hotel. One I have stayed at several times when in Osaka and will continue to stay here. Great size rooms, good location, great service. See you next time.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama.Thank you once again for taking the time out of your busy schedule to post your valuable review.We are very happy to hear that you enjoyed your stay with us.All of our staff will continue to work hard to become a hotel that satisfies our customers.We look forward to seeing you again.Sotetsu Fresa Inn Kitahama Reception
Guest User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in Apr 2024
Solo travelers
11 review
Outstanding
Posted on Aug 24, 2024
Lobby provides many things ~
Breakfast is so good
Room is big enough for one person.
Response from Property: Thank you very much for having stayed at Sotetestu Fresa Inn Kitahama.And thank you for your encouraging words!We will continue our effort to provide the best service for our guests.We are very much looking forward to your next stay.Sotetsu Fresa Inn Kitahama
Victor Mint
Standard Twin Room-Non-Smoking
Stayed in Feb 2024
Travel with friends
11 review
Outstanding
Posted on Mar 24, 2024
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Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We also thank you for taking time out of your busy schedule to post this review.Thank you very much for giving us the highest rating.Our staff is very happy to hear that you had a relaxing stay at our hotel.We will continue to make every effort to be a hotel loved by our guests, and we look forward to your continued patronage.We look forward to welcoming you to our hotel again.Sotetsu Fresa Inn KitahamaFront Desk
Guest User
Connecting Room
Stayed in Jul 2024
Family
5 review
Great
Posted on Aug 11, 2024
Nice decent hotel, the room services are good and the twin room is cost effective for a family trip
Response from Property: Thank you very much for choosing Sotetsu Fresa Inn Kitahama from amongst our many hotels. We would also like to thank you again for taking time out of your busy schedule to write a review.We are delighted to receive your kind words. We are glad that you were able to relax and enjoy your stay.We hope that you will use Sotetsu Fresa Inn Kitahama again next time you visit the Osaka area. We look forward to welcoming you again.
ChrisAn
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in Jun 2024
Couples
2 review
Great
Posted on Jul 18, 2024
The location is really good with access to a lot of restaurants, cafes, convenience stores, etc. The staff was really friendly and answered any questions or requests we had. I was also surprised at how thorough and spotless the room cleaning service was! The building was a bit noisy at the time because of the construction around us, but I would definitely recommend this place for traveling!
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We are very honoured to receive so many compliments.We are glad that we could help you feel at home.We will keep striving to provide services that satisfy our customers, and we would like to ask for your continued support.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in May 2024
Couples
2 review
Amazing
Posted on Jun 23, 2024
Room was quaint as expected, but had everything we needed. Only minor issue was that there was no place to put luggage, so we had to keep moving it around to either access the front door or the bathroom, which can be tedious if staying multiple days.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama from among the many hotels available. We would also like to thank you for taking the time to leave a review despite your busy schedule.We are very happy to hear that you had a comfortable stay.We also have larger rooms than the one you reserved this time, so we hope you will consider this the next time you make a reservation.We hope that you will choose Sotetsu Fresa Inn Kitahama again the next time you visit the Osaka area. We look forward to welcoming you again.
Ping Lai
Standard Double Room -Non-Smoking
Stayed in May 2024
Solo travelers
19 review
Very Good
Posted on Jul 13, 2024
Good location with a lot of eating places and convenient store and just 2 minutes walk to metro station . The room is a bit small , but clean and neat. The room price is good
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We appreciate your compliments about our rooms. As you mentioned, both the front desk staff and housekeeping staff at our hotel make every effort to keep not only the rooms but also the lobby and other common areas clean.We are very pleased to hear that you had a pleasant stay at our hotel.We hope you will choose our hotel again when you come back to Japan.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Comfort Double Room-Non-Smoking
Stayed in May 2024
Couples
6 review
Great
Posted on Jun 15, 2024
The hotel is very clean, located not so far from two subway lines and a railway line, and was perfect for our short-stay sight-seeing trip.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time to write a review of our hotel.We appreciate your compliments about our rooms. As you mentioned, both the front desk staff and housekeeping staff at our hotel make every effort to keep not only the rooms but also the lobby and other common areas clean.We hope that you will choose our hotel again when you come back to Japan.We look forward to welcoming you again.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in Mar 2024
Solo travelers
7 review
Very Good
Posted on Apr 7, 2024
Overall, the stay was good. The bed takes the most part of the room. They offer a variety of complimentary items such as face masks and hair treatment.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon.Sotetsu Fresa Inn Kitahama
Anonymous User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in Apr 2024
Business travelers
9 review
Posted on Jun 3, 2024
I expected a little bit better cleaning from this branded hotel
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We apologize for the inconvenience caused to you by the uncleanliness of the room. As a hotel, we are very embarrassed to have provided you with such a room, which should have been clean. We will inform the person in charge of cleaning about this issue, and we will make every effort to improve the situation so that this will not happen again in the future.We apologize repeatedly and sincerely for the inconvenience and discomfort we have caused to our guests, when we should be providing rooms where they can spend their time comfortably.We take your comments seriously, and all of our staff will strive to provide even more comfortable and satisfying services to our guests.We look forward to welcoming you back to our hotel again.Sotetsu Fresa Inn Kitahama Front Desk
Nang Khong Kham
Standard Twin Room-Non-Smoking
Stayed in Nov 2023
Family
18 review
Outstanding
Posted on Dec 30, 2023
The hotel has the nice location. Train stations are walkable. Good facilities and the service is good. The room is a little bit small but it’s acceptable.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon.Sotetsu Fresa Inn Kitahama