Guest User
November 26, 2024
This hotel is really terrible. You have to be prepared to not be able to get in at any time. I came back late on the first night, and I couldn't enter the password. I couldn't get in no matter what. The hotel was only staffed for half a day. Fortunately, I had Ctrip and contacted the hotel staff. The funny thing is that she couldn't open it either. In the end, she used a universal key to force it open, and then started to change the battery of the electronic lock. Then I asked her what happened, and she said it was my responsibility. It was almost five in the morning at this time, and it took me two or three hours to get in. The next day's trip must have been delayed. Do you think only Japan has password locks? China has long popularized them. Can't I tell the difference between not being able to enter the password and entering the wrong password? In order to evade responsibility, you said it was my fault. You are stubborn and don't want to take responsibility. No matter what you say, it's useless. It's your fault. My changing the battery has nothing to do with this, and it doesn't matter if you remove the lock. You took a photo and asked me to delete it. If you don't put the photo, how can you prove that you changed the lock and repaired it? Then I couldn't get into the hotel's main door when I came back on the third day. There was no notification of a temporary password change. Later I found out that there was an email notification. That's really good. You can say hello when you change the password. I check my email at any time What's going on? The weird thing is that the password in the email couldn't open the door, and the password you sent couldn't get in either. At 1 a.m., at least a dozen people from four countries couldn't get in. Everyone was using the wrong passwords, and couldn't contact the hotel at all. In the end, we had to rely on a Malaysian international friend to contact them. It turned out that the password we were told was wrong, and both the notification and the non-notification were wrong. Everyone stood outside for more than an hour, and other people's babies did the same. The hygiene was a mess. The room was cleaned every five days. Can you strongly suggest that it be cleaned every three days? The waiters are just slacking off. They don't care. They can't speak Japanese, they don't speak Chinese, and the scary thing is that they can't speak English either. Are these front desk staff just slacking off? I don't even know what country they are from. You've paid, but they try to prevent you from coming in. Once you're in, they won't let you open the room and just make you spend the night on the street. Isn't that infuriating? The most reliable thing here is Ctrip's customer service, who has been following up and trying to find a solution, and even tried to find me a place to stay temporarily. I like Ctrip's customer service. Here are two photos: the photo of them trying to fix the lock and the photo of people from four countries unable to get into the street in the early morning.
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