YOSHITOKU family inn TWO(Near Namba)

The hotel is very close and easy to find. The room is warm and comfortable. Most importantly, the landlady is really kind and takes good care of us. We will support her if she opens more hotels in more places!

I am a young man from Taiwan🇹🇼. I stayed here for a total of 7 nights. I really like the overall experience that Jide Hotel gave me during my trip From the outside, it is a very Japanese-style building. There are many different room types inside, suitable for a variety of different people. From the environment, there are a total of 4 subway stations nearby that you can take. It is exactly as he said. It is easy to find the way to Shinsaibashi, Universal Studios, Aquarium, and Kansai Airport. It is also easy to get there. In addition, there is a department store nearby (AEON Department Store) where you can buy souvenirs. In the evening, you can also buy heavily discounted Japanese bento boxes, fried foods, and many cost-effective supermarket products. The most important thing is that it is very close to Osaka Dome. There are activities to participate in, so it is very suitable to stay here. Two days before I checked out, there happened to be a yoasobi concert. There were huge crowds, but it didn't affect your place of stay at all. From the service, the eldest sister is always like a family member. She will care about every guest who stays and will help provide travel advice. Sometimes I feel really helpless. Fortunately, I have the help of the eldest sister to help sort out the itinerary. A conscientious operator needs everyone’s support No matter how good you are, there are bound to be shortcomings, but these shortcomings vary from person to person. It’s because it’s a family hotel, so the distance between people is relatively close. For guests who want peace and quiet, guests should consider But if you like to make friends, I think this place is very good and can give you great opportunities. Ps I forgot to take a photo of the hotel, but it’s the same as the photo they attached. The picture I attached is from AEON Department Store. It feels super big and easy to shop.

The Kujo Station area is a pure residential area, with few people and quiet, but also not lacking in supplies. There is a long classic Japanese commercial street next to it, where you can buy food, drinks, daily necessities and medicines, and there are also many restaurants. There are also large Family Mart and 711 at the station exit, which is really convenient for life. Transportation is also very convenient. Kujo Station is not far from shopping areas such as Shinsaibashi and Osaka Station. You just need to transfer to a subway line, and you can get there in about 20 minutes. This place is also relatively close to Universal Studios. You can take a tram from Kujo to Nishi-Kujo, and then transfer to the JR line to go directly to Universal Studios, which takes about half an hour. The location is right next to Kujo Station, and it takes 10 minutes to walk out (but! There is no elevator or escalator at this exit! If you carry luggage, take Exit 2, and you can get there in five minutes!). The overall cost-effectiveness of the stay is still quite high. After all, the room is clean and tidy, the space is large, and you can refrigerate and heat meals, and it is close to the subway station... Overall overview of the room. The facilities are quite complete, and the use is no worse than that of a hotel. The space is quite large, and it is no problem to put three or four large suitcases in it and unfold them...

It was my first time to travel alone in Osaka and I booked a room at this hotel for 10.12-17. The original intention was that the location of the B&B was okay, the owner was Chinese, it was relatively safe, and it was easy to communicate if there were any problems during the trip. I never expected that coming here would be the biggest lesson I learned on this trip. There was a problem on the day of check-in on 10.12. According to the boss's side of the story, it was because the backends of booking and Ctrip were not synchronized, which led to an explosion of bookings. Many guests who booked in advance came that day, but there was no room to stay. We were not notified of this situation in advance, so we didn't know until we arrived very late and had no time to change our itinerary and find another hotel. After negotiation, I slept on the sofa in the reception hall on the first floor that night and did not get a room. The boss promised to free up a room for me the next day and refund the corresponding amount. The fact is that the guests quarreled on the night of the 12th, so we couldn't rest until 1:30 in the morning, and I had plans to get up early the next day. Room 13 is still tense, I am staying with another traveler For one room, the boss also promised to refund the corresponding amount. It was not until the 14th that I could check into a room per person that matched my order, but the room size was also smaller than the room type I ordered. I communicated with the boss in person for a refund on the night of the 14th. The booking amount on the 12th was RMB 747 per night, and starting from the 13th, the price was RMB 279 per night. I requested a total refund of RMB 650 on December 13th. The boss said that he was very tired and wanted to go back and think about it. Then they told me that the price for the first day included a cleaning fee of 3,000 yen, so I asked for a refund of 500 yuan excluding the cleaning fee. The cleaning fee would be verified by the platform later. She also said that she needed to go back to discuss it with her husband, and also needed to call the platform to communicate. The platform was off work and she needed to wait until the next morning. The matter was resolved by asking the customer service of the Ctrip platform. The platform believed that my appeal was reasonable and intervened, and the boss immediately refunded the money. This series of events made me feel the following doubts: 1. You said that you just joined the Ctrip platform and the backend has not been synchronized well, but we can see the comments from May and June of this year to the present on the platform. Moreover, the platform handles problems very quickly. Is it really not synchronized for you in time? 2. On the day the order was placed, my boss asked me if I wanted to go to her other apartment. I felt it was not safe and secure, so I didn’t agree. 3. When I wanted to negotiate a refund face to face that day, you said you were too tired and didn’t have the energy to think about it and gave me an answer the next day. But after a while, I heard you talking to the owner on the second floor about the loss of compensation for overflow of orders in the past few days. The chat lasted quite a long time, and then he told me on wx that there was such a cleaning fee. You don’t have the energy to communicate with me face to face and ask for compensation. Do you have the energy to remember and review what happened in so many days? And this is more than the cleaning fee. Why didn't you tell me directly in person? 4. It takes so long to discuss the refund. On the 12th, many of us saw with our own eyes that while you were asking our Chinese guests to help and understand you, you were being made difficult by the Japanese guests. You immediately paid for the money when asked to pay, and paid the taxi fare when you gave up the taxi fare. We didn’t see you and your husband. Is there any platform discussion? You replied that it was an emergency on the 12th and you couldn't refund the money immediately. This was discussed in advance. It’s hard to say, but I was there from the time those Japanese guests came in until they settled in. You obviously didn’t intervene in advance and couldn’t respond in time. So the problem with my order was actually a problem on the 12th. Why did it take so long to renegotiate when the refund was just a few days late? You turned around and asked me why I was in such a hurry when I wouldn't leave until a few days later. ? Can I negotiate with you on the day I leave? 5. You said that you want to discuss the refund with your husband, because you are a company and you cannot make the decision alone. I didn't think about the points that needed to be discussed. I asked for the process to be made public, but you said it was your private matter. ? Isn't this a business matter? Why should you close the door and make conditions for refund negotiation and I have no right to know? 6. You said at the time that the Ctrip platform customer service had taken a break at night. No, the platform's manual customer service was online 24 hours a day and immediately stepped in to handle the matter for me. After the platform intervened, you immediately refunded the money, but now you didn't discuss it. Regarding accommodation conditions: Everything is fully furnished, but there are many rooms, washing machines and bathrooms are few. If you check in during peak hours, you will have to wait for a long time. The soundproofing of the room is very poor. You can hear people talking and moving around clearly, including very few bathrooms where you need to come into contact with other passengers. I am in a room on the third floor and there is no signal on the wireless network. The transportation and surrounding shopping are really good. There is a swing in the nearby park which is very fun. The boss is indeed enthusiastic and will greet you, chat and make suggestions, but when it comes to disputes like this, he has this kind of attitude. The B&B does not have a systematic management framework. We can chat, and we can understand when we encounter difficulties, but in official matters, we should not be inexplicable and make things unclear. The thing that made me angry for a long time is that on the 12th, the Japanese tourists had a tough attitude and couldn't coordinate. They told us that they were all Chinese. Please help us understand. We sat on the sofa and didn't talk about anything. I was even helping you communicate with us. passengers explain the situation. There were two Chinese people who slept on the sofa in the hall that night. I was very tired that day and had a bad rest. I didn’t dare to tell my family that I had encountered such a thing for fear that they would be angry and worried. Later, I negotiated for a refund and met you again. What's going on with such an attitude? Blocked forever, will not come back again, and will also be a shield for friends around me. No stories are made up, relevant pictures are included to explain the facts. Different people have different opinions, please make your own judgment.

Overall it's good, the lady boss is quite welcoming, and the two rooms are quite spacious. The only downside is that there is no separate bathroom, and the stairs are quite steep, so it would be difficult for the elderly to climb the stairs.

The boss is a caring older sister, very attentive, and even brought snacks for the children. The check-in experience is very good and happy. For those who go to Osaka for the first time and don't speak the language, it is very suitable to stay at the elder sister's place! Because you can ask for directions in Mandarin! When we returned to China, we were in a hurry to go to the airport. We didn't understand Japanese when buying things in the supermarket, and we talked to the boss on the phone. She helped me communicate with the supermarket staff. So she is very considerate and careful! You really have to rely on your compatriots in a foreign country! It's been more than a month since I came back, and I've been thinking about not giving the boss a good review! Hahaha🤣 I have time today, so I wrote down my sincere evaluation. Next time I go to Universal Studios, I will stay here with the boss! The transportation is also very convenient and not noisy. The Japanese tatami is very comfortable to live in. It is mainly close to the subway and very convenient to get to Centrishabashi. It is also very convenient to take the subway to Universal. I like the quiet streets there too! I will make an appointment with the boss in advance next time I go! ㊗️The boss's business is booming! The picture below was taken downstairs of my accommodation. There is an octopus ball shop nearby. It looks a bit old and tastes good. You can pay with Alipay! There is also the boss's bicycle 🚲!