Orio al Serio Hostels

Location is excellent for a late incoming flight or an early departure. There are plenty of signs leading the way from the airport, first follow the ones directing to Oriocenter shopping mall and once you reach the parking hall, you simply cannot miss the signs leading to NH hotel. The shopping mall next door is huge and has several restaurants. We checked in around 2am and got our room without queuing. Service quite efficient but not very friendly, hardly any smiles. Small room with a modern bathroom and a comfortable bed. AC worked fine for one night. Breakfast was good for an Italian hotel, coffee from the machine being the only negative point.

I arrived just past midnight from Orio al Serio Airport, I walked to the hotel, it is just 1,43 km from the airport. Taxi takes 15 € minimum charge so why not. At the hotel a man and young woman did not even say hi or well come, just took my reservation and stoned faces. I asked, can I get room umber one as I requested in in the reservation form. No you cannot, you have booked superior double room the man said almost with anger. I said, but I wrote the note as I was requested on the previous trip 2 weeks before by the hotel manager. No you can not he repeated. I said, why you have not read my note on the reservation? No reply. I asked why I should pay 15 € more for the room 47 when I asked room number 1, where I had stayed. Their English was very poor. I ask the young woman, do you have any painkiller medicine as I have terrible head ace after traveling from North Europe all day. No we do not have she said. I said, you are a hotel you must have some first aid kit if something happens with customers, no she said so unfriendly way. I told them, this the very last time I stay here, this was my fourth time in 1,5 months. In the morning usual breakfast in the next door restaurant. Typical poor continental breakfast, even service was good. If one pays 85-100 € for one night, hotel must provide better breakfast. In the morning I told the manager what happened at night. He was sorry and said, we read the notes on reservation nest time. Too late I never stay in this hotel, there was NO service at all!

Great service, Francesca went out her way to make my brief stay ever so more enjoyable. The room was very clean, large and well appointed, the breakfast was fresh and comprehensive, the coffee was really good