Home2 Suites by Hilton Hotels in Omaha

I love it

We booked 3 rooms at the friends and family rate, upon check-in their system only showed 2 rooms booked, even though I had my reservation pulled up on my phone clearly showing 3. The woman working the front desk had no idea how to fix it and was apparently the only one working that night. It was new year's eve, however, reading previous reviews it doesn't seem like management ever staffs the hotel properly so I don't think the holiday was a factor. After quite some time of trying to figure it out and me even calling the hotel help line (which was on a 15 minute wait) the front desk employee said she could just book me another room at the discounted rate. She was doing all she could to help but clearly shouldn't have been the only one working that night when she wasn't sure how to fix that sort of problem. Pool and rooms were fine but with only the 1 employee on staff, she was constantly running trying to refill towels in the pool area and the phone at the desk constantly rang with no one behind the desk to answer. We were having drinks in the lobby and watched someone stand at the desk for probably 20 minutes before they were greeted. No fault of the 1 employee working, they were just understaffed! Breakfast the next morning was inedible. Potatoes still cold/frozen in the middle, pancake mix started coming out normal then after a second it was completely watery. Hilton has some work to do on this location.

The rooms are very clean and extremely comfortable. The Staff went out of their way too make sure my stay was excellent. I ordered some room service for lunch and breakfast and it was prompt and excatly what I wanted. I became ill and had to go to urgent care. The shuttle service at the hotel drove me there, picked me up and took me to a pharmacy for my prescription. Just a warm, professional experience. I highly recommend the Magnolia in Omaha.

A little pricey but loved our stay, beautiful room and good service

Homewood Suites by Hilton Omaha-Downtown, Nebraska, is located across from the TD Ameritrade Park, home of the College World Series, and just a few minutes from Century Link Convention Center and Old Market Area. Enjoy easy access to Downtown Omaha. Each suite has a fully -equipped kitchen with refrigerator, microwave and dishwasher. Relax on the sofa bed and enjoy high-speed internet access. Savor a free hot breakfast daily and complimentary dinner and drinks, Tues - Thurs evenings.

We made a quick trip to Omaha with the family in the location of the hotel is perfect and the shuttle made it so easy to get around without having to use a car. We did have an issue with our room that was not something the staff could control, but once we brought it to their attention, they handled the situation as quickly as possible and made things right for our family. We will definitely stay at this hotel again due to them going above and beyond to take care of us!

Experience the best from our downtown Omaha, NE, hotel when you book a room at Omaha Marriott Downtown in the Capitol District. Showcasing sleek and engaging design, our hotel is the anchor for our city's new Capitol District and is located across the street from the CHI Health Center Omaha and Charles Schwab Field Omaha, home of the NCAA College World Series. Host your next meeting or training session in one of our six event venues, offering more than 20,000 square feet of total space. Take a dip in our hotel's rooftop swimming pool or visit our 24-hour fitness center, equipped with cardio machines and free weights. Wind down after a busy day in Omaha, NE, by curling up on your downtown Omaha, NE, hotel room's plush bed and watching a movie or the latest series on a flat-screen TV. Omaha Marriott Downtown at the Capitol District invites you to relax and enjoy our unrivaled hospitality and alluring amenities.

A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.