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I recently checked in to the Marriott hotel in Omaha, Nebraska. This hotel seems to be new and lavishly constructed and decorated. However, the staff is not well trained. I do not believe them to be graduates hotel management, as I was checking in. I waited approximately 20 minutes as I was goingto to the counter Person at the counter let someone who just started waiting ahead of me after I checked in. I went to my room. The Wi-Fi did not work. I have had to call the front desk at which point the person gave me wrong information although later did ,I would not recommend the Marriott hotel in Omaha Nebraska to anyone. It seems to be extremely sub par and The employees are not trained.

The hotel is in a good location, close to the airport, with parking. Self parking is 15 dollars a night. However, the hotel facilities are average, bath towels are not provided, and sanitation is average, so I will not stay again next time.

I traveled here with my 2 small children. I’m going to write my review based on what I wish I knew prior to booking this hotel for a family weekend. At check-in, I was told no information - nothing about breakfast, pool, fitness room, nothing. I’m a diamond member and normally receive some water at check-in but the gal checking me in literally gave me my room keys and that was it. Breakfast is a joke. $8 for a continental breakfast for kids 10 and under. If you have children, you know they barely eat, so $8 for a bowl of cereal. Do yourself a favor and stay somewhere else, literally anyone else and get a continental breakfast for free. Even the buffet for adults is $15, but included eggs, nasty potatoes and meat. Again, other hotels offer this for free. The rooms where nice and clean. The people above us were very loud, not really the hotels fault but I’ve been other hotels were sound proofing is better. There is no hot tub so when you take your kids swimming, you’ll be forced to go in the actual pool. And it’s pretty small at that. When returning to Omaha, I will stay elsewhere.

Only stayed one night, just me and my wife. Room was overall very clean. Great water pressure in the shower. Got lucky and had a great East-facing view from our window on the 6th floor. Bed and pillows were comfy and the triple blinds kept the room extremely dark into the morning (for those of us that enjoy sleeping in.) Only very minor complaint is that a couple of the lamps didn't work, but there were so many other working lamps in the room that it didn't really matter. Didn't use the TV because there's a million things to do downtown, but if we had stayed longer I would have enjoyed spending more time relaxing in the room. Pool was closed, when we arrived at night but was open the next morning. No hot tub. The checkout time of 12:00pm made lounging in the morning extra enjoyable. Breakfast options at the hotel were typical/satisfactory (toast, bagels, yogurt and fruit, juices, milk and non-dairy milk, coffee and tea). Option to spring for something fancier at the adjoined cafe for a price. Breakfast area was pleasant; large and fairly spacious. Parking was $15 for the night but totally worth it; so many great places were within walking distance. Location is awesome, with tons of breweries, restaurants, ice cream places, and shopping within 1-2 blocks. Will definitely be returning to Omaha and staying at this hotel!

The rooms are very clean and extremely comfortable. The Staff went out of their way too make sure my stay was excellent. I ordered some room service for lunch and breakfast and it was prompt and excatly what I wanted. I became ill and had to go to urgent care. The shuttle service at the hotel drove me there, picked me up and took me to a pharmacy for my prescription. Just a warm, professional experience. I highly recommend the Magnolia in Omaha.

A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.