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5 star

Grand Fiesta Americana Oaxaca
4.7/5101 Reviews

Grand Fiesta Americana Oaxaca

Oaxaca|0.79km from Oaxaca
We stayed here for 1 night while in Oaxaca. This is a new property and it's nice. The room was quiet and comfortable. The building itself is neat - they created multiple interior courtyards so that all the rooms have windows. We had breakfast at the hotel and it was nice. I used the gym - it's small but has everything that's needed. This is a nice 4 star hotel. Some of the reviews talk about how nice it is...it is nice, but this is not a 5 star hotel, so definitely set your expectations on that, especially if you're used to 5 star properties. The only issue we had was w/ the concierge desk. We'd emailed about airport transport and they wrote back right away setting that up for us. When we wrote a second time about the botanical gardens, we received no response. Then, since we assumed the gardens were closed the day we were going to be there, we wrote to ask about a tour to Monte Alban. No response. I sent a follow up email and did not receive a response. So I called. The person I spoke with on the phone told me someone would call me back. I explained they could call or simply reply to my email. No one called or wrote so I went ahead and booked a tour w/ a provider I found on Trip Advisor. Upon arrival at the airpot, our driver told us asked us about our tour for that day. It turns out the concierge desk had booked us a tour but not bothered to tell us. This was so unfortunate because 1) I'd literally followed up twice trying to get a response and 2) we had to tell the tour company we were not available, which I felt really bad about. Anyhow, sorry to write too much about that experience but it was frustrating and something that could have been avoided with slightly better communication.

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Top rated hotels in Oaxaca

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One Oaxaca Centro
4.2/5100 Reviews
The hotel is simple, small rooms but if you only need it to sleep it is excellent, it is very well located and the service is excellent both in front desk and in administrative staff, The hotel is a good place to go to my home state and you've got to go to my home state.
Casa de Sierra Azul
4.3/5101 Reviews
Durante nuestra estancia contamos siempre con el apoyo de todo el personal, muy amables y serviciales. Tuvimos una mala impresión de la gente del estacionamiento con el que se tiene convenio y nos apoyaron para guardar las motocicletas durante la noche. Gabriel y Juan Carlos en el restaurante fueron excelentes. Estuvimos en la habitación 5 y el único detalle es que el agua caliente tarda en salir. Un gran lugar céntrico, bien ubicado, pequeño y acogedor. Seguro regresaremos.
Hotel Tabaa Oaxaca
4.6/530 Reviews
We recently stayed at this cleverly restored, calming, minimalist gem. Don’t be put off by the lack of reviews as the hotel is brand new!. We were a large family group with very varied needs, some kids and 14 adults. The location was perfect in a quiet area but near enough to walk to the center of Oaxaca in 10 min. Tabaa staff went out of their way to accommodate us, and although it’s a small boutique hotel, they have staff available at reception 24 hrs. The rooms were beautiful and spotless with luxurious linen and towels. The large showers with great water pressure and lush complementary toiletries were the cherry on top. One feature we must mention which is more about function than look it’s that they have installed very good air conditioning units. They provide continental type “help yourself” breakfast with fresh fruit and locally made fresh bread every day. Nespresso coffee, tea making facilities available all day. Large glass water bottle gets filled everyday in your room.
Hotel Esperanza Oaxaca Central
3.2/522 Reviews
This place is TERRIBLE apparently anyone can just walk in and claim they have a room to get a key. My key was given to someone else, as we were checking in I stood at the desk for 10 minutes while the receptionist held the door open for some construction workers that were finishing up carrying bags of debris at 8pm instead of addressing the mistake, she never asked for my ID or anything no explanation as why my key was given away she just ignored me like I wasn’t there, she never offered any type of assistance, basically there’s no check in process. This property is under remodeling or construction the noise didn’t stop until past 9:30pm. No bell staff to carry luggage upstairs either. THE ROOM IS A NIGHTMARE!! We booked a family room with 3 beds since it was 5 of us, literally a dungeon, dark with broken furniture and with the dirtiest carpet I’ve ever seen in my life! It looked nothing like the pictures!! The beds were so hard with stained sheets and hard pillows as well. Only 1 dirty towel was offered and the bathroom was disgusting, the shower had a torn plastic shower curtain, a broken window (please see picture) and a water heater inside the shower, the receptionist will not tell you that you have to turn it on 15 minutes before you shower so be aware, no fans in the room, beds are hard as rocks, no remote control for the TV we asked for one on our way out to dinner the receptionist said it was lost, no A/C in the room (they claim they do), no WIFI either maybe the receptionist should give you the access code but again she ignored me and never offered assistance, no room service (they claim they do) only a KFC QR code on the wall. And to my horror a broken door latch, or none whatsoever. We used a chair to to block the door just to feel safe. Terrible practice of lying to get people to book a room, the rooms look nothing like the pictures. They are scamming people in their ads. Maybe I wouldn’t mind the accommodations if I knew upfront what I’m getting myself into. But don’t lie to my face showing me pictures and offering amenities you don’t have. It’s just wrong. Either they are pretending to be a part of the OYO hotel chain or they have just been neglected by the chain.
Hotel Mayis
4.1/528 Reviews
The Mayis, while in an old traditional building in central Oaxaca, is in pristine condition and may well have been refurbished since its last review in 2017. Although my room had a view of the street, it wasn't too noisy. A bit on the expensive side, showing that Oaxaca is very much back on the tourist map---not that I would begrudge this, with hospitality having suffered so much during the pandemic. And my room was a bit on the small side; I could have done with a chair for the table instead of having to sit on the bed. Still, not a bad hotel and I couldn't fault it for its immaculate condition.

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