America's Best Value Inn of Novato

Bed was too hard, otherwise it was good. I did not see anything that showed extra care on ecology

Only complaint is the towels felt like sandpaper. Please break down and buy new ones. Otherwise, perfect!

The staff was awesome the Gentlemen that check me in was very nice kind and they got me checked in quicker than I expected and I was super grateful for that! The room was awesome my daughter and I give it two thumbs up! very different but very cool! The one and only thing I didn't like about it was that the hot tub was out of service But so not the staffs fault And super grateful for the two ladies that were working the front desk Super friendly and very kind and hold me because we left our cables behind all in all I would stay there again💯

The hotel tried to charge my card before i even got to the room. I keep my cards locked until i use them, so since they couldn't charge my card without my permission theg canceled my room. I chose the option to pay when i arrived, not before. So the hotel canceled my room, then i had to drive back home 2 hours away cause i couldn't secure a room for the holiday weekend cause everything was extremely high cause of memorial day. I very much upset about the whole experience cause it cost so much money to drive back and forth this weekend. Very unacceptable.

Not the cleanest and beds are cheap! Rooms are very noisy! The hotel is between an overpass and freeway on ramp so there’s lots of traffic noise. Then there’s the trains tracks too! Noisy neighbors had their TV blasting until 2 am! Breakfast is half muffins, raisin brand, or Frosted Flakes. Watered down orange juice and okay coffee. Checkin staff and night staff were very friendly and polite!

Great value. Microwave, fridge & AC were In good working condition. Sounds from the light rail nearby were minor. Quiet night’s sleep. Good bed.

Nice and friendly staff. They need more handicap parking around the property because we had to take all our items from the front of the property to the elevator several doors down and also lots of uneven walkways to the elevator. Bathtub slippery and no grab rail so I couldn’t take a shower.

The hotel is well located- just off the freeway. Pros: The staff are wonderful! They were very helpful. the grounds are well kept. It's within easy walking distance if the SMART Train. There is camera surveillance so there's not a lot of rowdiness, grocery stores are nearby, and it has a working elevator. The trash is picked up daily from the trash cans. There is laundry on site and a pool . The room was sparse but clean- lots of pillows and curiously, one bed was soft and the other was extra firm. They are pet friendly for an extra $10/day. There is breakfast of muffins and cereal. Cons: people can't seem to remember what trash cans are for so there was trash in the parking lot daily. The elevator needs a good scrubbing and the walkways to the rooms need to be hosed down. The train runs right next to the hotel and it's loud. Fortunately it runs relatively daylight hours. There's a railroad crossing right in front of the hotel so the bells and train horns go off intermittently. (I didn't know the train was right there when I booked) it's an older hotel so you can hear the party next door but the rooms are better insulated than most. Yes, you can hear the traffic noise. No, the pool was not available.

For the high price paid, this place is not in a desirable location, has transients roaming around, broken glass in parking area, no secure parking lending it to easy car breakins, shower knob was not correct and falling off making it difficult to regulate water, shower curtain was wrong size, breakfast choices very limited.