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The hotel is decentralized, the hotel room is a separate row of houses, parking is at the door of your room, parking is free, breakfast is too simple, the photos are thought to be a resort hotel, in fact not. The iron in the room was bad. I changed it to the front desk and changed it. The ironing board is very old, not clean, and the facilities are general. Don't expect it. The hotel is on the high speed side and it is very noisy. What machine on the side of the hotel screamed in the morning.

Very good. The staff is very enthusiastic. The room is very clean. The breakfast is relatively simple but has a variety of options. Ctrip's room is next to the restaurant. It is a little noisy in the morning. If you mind, you can confirm the room location in advance.

The room, though compact, was well-appointed. However, the ambiance leaned towards the dim side, which might not be everyone's preference. It would be great if they considered enhancing the lighting to brighten up the space a bit more. Overall, a decent stay, but there's room for improvement.

Quiet, good view, spacious

San Rafael! The perfect suburban/nature city to visit in California. It’s located in Marin County and is about a 40 min drive from San Francisco. San Rafael is the perfect city to explore (especially Civic Center or Downtown) or to make a pit stop if you are heading towards Sonoma/Napa County to do some wine tasting. If you do decide to stay in San Rafael, you should book your next stay at Fourpoints by Sheraton hotel! I got the pleasure in staying at the Four points by Sheraton hotel.When I first walked into the lobby, the staff Pesty and John were able to take care of me right away. They were Very nice a friendly at the front desk as I was checking into the hotel. They even are offering free cookies to guest at the hotel as well so that was a plus. After I was all checked in, I was able to be on the 4th floor which is the highest floor at the hotel. I got to stay in the modern Deluxe Guest room- 1 king bed During my stay. When I walked in my room the room was modern, casual room that was clean and all prepared for. The bathroom was also modern and clean as well with everything working. The most beautiful part about this room was the view. I can’t tell you how beautiful my view from my room was. It was so gorgeous that it looked like a million dollar view. You can see the beautiful pool patio including the palm trees and see the astonishing mountains of San Rafael . I highly reccomend staying at the fourth floor if you can facing the pool because you get to wake up in the morning to that incredible million dollar view. That is a major plus in my opinion. I wanted to highlight the pool patio at the hotel because I think it’s such as gorgeous area to look and be in. When you walk outside, there are a bunch of seating area where people can hangout and just relax. At night, what is so special about that area is there is a fire pit are where you can get yourself warm after a long day. The pool in general is a nice large pool with a hot tub and Four Points by Sheraton is known to have the largest pool patio in Marin County. People can just relax at the pool or go for a swim as well. Overall, this area has to be the nicest area at this hotel. Overall, if you are looking for a nice place to stay in San Rafael, I highly recommend staying here at Four Points by Sheraton. The views, the staff, the scenery, the cleanliness of the hotel was on point. If I’m ever in San Rafael again which is a huge yes, I would stay here agaian and you guys should book your stay at Four Points as well. Thank you to Pesty, John, and Aashna (director of sales) for this incredible stay!

Very nice hotel, quiet, large room with coffee machine and microwave, Starbucks coffee and black tea delivered daily, there is a fountain park next to all birds, and the lobby is being renovated when checked in, and it's beautifully packed. Breakfast was average and not enough to eat. After eating breakfast every day, I took two loaves of bread and went out to feed the seagulls. A lot of birds were waiting. After going out for a 2 minute drive and crossing the bridge, Macy's Department Store has a lot of food. Safeway supermarket is next to it. Things are cheap and fruits are cheap. Find white cashiers can borrow membership cards. It is much cheaper. Black cashiers generally ignore you. There is a parking lot at any time. The gas station at the intersection of the Sheraton Hotel opposite is the cheapest in San Francisco. It is highly recommended.

A last-minute getaway as the friends we had planned to stay with came down with Covid and we had to make a decision about where to stay. We are Marriott Bonvoy members and rarely ever stay at Sheratons, but thought we'd give this a go. Sigh. Not quite up to Marriott standards I'm afraid.... We got a king suite with a balcony that was supposed to be a marina view, but looked out over the adjacent ”marsh” and freeway/railroad track. Here's the good: very comfortable bed, bathtub (most hotels are ripping these out and replacing with walk-in showers - I love a real tub), short drive to downtown Petaluma which is cute with upcoming restaurants, coffee houses and quirky shops, staff friendly; the location is easy access off 101 and good for a base to explore Sonoma County. The not-so-good: the hotel lobby is freezing cold so not a place we could hang out, the fire was never lit the whole weekend; it's so cold that the staff behind the check-in desk had their own space heaters on the counter blasting hot air at themselves to stay warm! The pool is tiny, the photos of this place make it look more like a resort, but it's really a hotel bolted on to the end of a mall/offices as part of the marina development. You can't walk into downtown - it's a hike along very busy roads with industrial office buildings. The new train line (yay - public transport!) is just across the river adjacent to the freeway and is noisy as you'd expect. We walked into the marsh and around the nature loop - it was OK...nothing special, really - didn't see much in the way of birdlife. I imagine it gets stinky in the summer! In general, the hotel could do with a solid refurb - it feels dated. I think we would have actually been better off at the Courtyard TBH.

The owner is very kind