Bastion Hotel Nijmegen

My recent stay was a regrettable experience, marred by a terrible location and a complete lack of trustworthiness from the staff. Beyond the inconvenience of the location, my experience took a turn for the worse when I lost my glasses during my stay. Initially, the hotel staff assured me that they had found my belongings and would keep them safe for retrieval.However, upon my return to collect my lost items, the glasses were mysteriously missing. Despite my efforts to contact the hotel for months, my attempts were met with silence. Upon revisiting the hotel in person to address the issue, the situation took an even more frustrating turn. The staff on-site suddenly claimed ignorance about the lost glasses and offered no assistance or solutions. Suddenly they sent me a policy about lost items that had never been mentioned before. Save yourself the frustration and avoid wasting your money. Choose a hotel that values its guests and their belongings.

Late check in. Pleasant welcome from friendly staff. Decent clean and tidy room. Free underground parking. Coffee making facilities in the room and accessible at reception. Comfortable beds. Large shower.

Although recently supposed to has been renovated the hotel doesn't give a fresh impression. The sink of the shower was clogged. On the 2nd day it got cleaned after I asked about it. A colleague claimed about the same issue in her bathroom. The curtains on the windows don't block the sunlight. That caused me waking up much earlier on a sunny day. One has to keep the double windows closed to be isolated well the traffic noise (my room was in the 5th floor). The rooms have air conditioning. The breakfast was very basic.

We had heard a lot about the new Bastion Hotel in Nijmegen. And every good description of the hotel, room, bed, facilities and staff was correct. We enjoyed our staying very much. We visited our friends for the new years eve and we found out that we had a very good overnight solution.

This hotel is completely understaffed. It's ran by one front desk person who's never there, and a guy who's not in hotel uniform at night who plays poker with his rowdy friends in the lobby who doesn't want to help with anything. The AC does not work unless the outside temperature is above 18'C (for "eco" reasons which is just a trick to save money of course). Meanwhile inside it's 25'C and you can not cool the room. There's no water bottles in the room. If you want to buy water, there's a vending machine, but you can't pay with bills or card. You need to pay with coins. If you ask the front desk for coins, he doesn't have coins of course. The cleaners did not clean for 2 days when we stayed for 4 days. So half the time there was no cleaning. Even when we explicitly asked the cleaners and front desk for cleaning and put the door sign up to clean. The gym has no weights, dumb bells, barbell. Just treadmill, bicycle, rowing machine. That would be okay, but it's not even cleaned once during our stay. It looks like this hotel chain is ran with the minimum staff and costs possible to maximize profits. But it's not a great experience. The building is functional and renovated and good though.

This stunning hotel on the outskirts of beautiful Nijmegen is the hidden gem you didn’t know you needed. Standing boldly next to the Netherlands answer to the Autobahn, its magnetism invites you in. The staff, in all their Dutch glory welcome you with open arms, the offer of cold drinks and the friendliest smiles I’ve ever seen. The artificial flowers sparsely scattered across the faux-modern lobby were as welcoming as a hot Stroopwaffle on a cold day. Thankfully, the hotel takes its security very seriously so if you can manage to navigate your way from the lobby to your room without having ACCESS DENIED consider yourself one of the lucky ones. Upon entering the room… I was dazzled by the ambiance set with clever use of synthetic red curtains, casting gentle tabernacle vibes o’er the room. The extensive lighting system cleverly positioned in the deepest darkest crevices of the room made sure our coffee machine was never out of sight. Not to be outdone by the Moroccan themed ceiling lamps the ‘piece de resistance’ was actually the outrageously large table lamp which took centre stage. At first glance you may have thought it was a hookapipe, then perhaps an urn of some description, maybe even a sports trophy, but NO… it was just a lamp. A glorious lamp. We didn’t have the nerve to approach the lamp so we admired the lamp from afar for our 5night stay. Thankfully, after working up a hot sweat from being overwhelmed by the beauty of the lamp there was a 5* Spa style shower experience awaiting us. Large enough to fit the entire All Blacks rugby squad, the rainforest shower will be the sole reason I return to Nijmegen. Can’t recommend this place enough. *****