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"We might have stayed at unprepared room. The shampoo and conditioner were empty so I had to call front desk to get it. According to a lot of reviews, there used to be some coins in the room to get water and pops from vending machines. However we couldn't find any coins from anywhere and we weren't even explained about that. There's no amenities except for Shampoo, Conditioners, Shower gels, Hand soaps, so I highly recommend bringing your own. Wifi also didn't work at all. Tried to connect but errors occurred. All employees were very nice, but service was poor and not worth it for the price and reputation."

"Loved my stay Heater & MayQueen are and were amazing customer service, communication and more two amazing women who helped add to the stay I had planned for my mothers birthday. We loved our stay the view of the Falls were amazingly beautiful. At check in I was given discounts to help enhance our trip or give us extra things to do. The view from the restaurant on site was ok and having a wider range of options to choose from would have been nice but food was good. Overall great stay!"

"I had a disappointing experience during my stay at this hotel. The washing area had no body wash. I called the front desk three times asking for help, but still had to wait nearly an hour before someone finally showed up. Because of this delay, my kids had to go to bed without a proper bath, which was very frustrating. This situation could have been easily avoided. Basic amenities like soap and toiletries should be checked and ready before guests check in. It’s the hotel’s responsibility to ensure that everything is clean, stocked, and working properly. Guests should not have to chase down staff just to access essential services. I hope the hotel takes this feedback seriously and improves both its room preparation and response time moving forward."

"Customer service was great, Tucker (one of the new hotel staff) was very friendly and ready to help, they allowed us to check our bags with the concierge while we went around Niagara, the beds and pillows were perfect! Most restful sleep we’ve had after a long day of exploring! Coffee was available 24/7. Check out was a breeze. View was great."

"The hotel really needs to listen to its reviews. Most people have really damned them for being a dirty stinky cesspit of a venue but actually it is pretty amazing. Very smart foyer, lovely warm and cosy rooms and an amazing location. However, the internet is SUCKY away from the foyer - I had to talk with reception and a support tech person to explain that the internet was bad in the room and it was turned around to seem like I was wrong. Get more routers in, it’s not that difficult. Also, breakfast MUST INCLUDE healthy options. There is not a fruit or vegetable in sight. If you don’t count the options of raspberry or strawberry yoghurts. Personally, I think the hotel should rethink their pricing strategy. It is far too affordable; and breakfast (with fruit and veg) should be an upsell option. You have the location! You have an amazing swimming pool and hot tub! You even have top quality toiletries! I would have paid twice the rate without breakfast, which most properties in the area are doing. Sorry for my rant but I know the hotel should and can do better."

"The room is spacious, and the sofa bed in the family room can accommodate 2 people. The tea cabinet has a coffee machine, but no microwave or kettle. There is a small refrigerator. The heated swimming pool is good. Our favorite is the water park inside, where you can choose different activities for all ages. Check-out time is 11:00. There are family music activities in the lobby on Thanksgiving and Christmas."

"I give a thumbs up to the front desk team of Days Inn ~ The overall feeling is good [strong]. Whether it is the service attitude or the communication with the guests, they are warm and thoughtful. When the guests have needs, they solve the problems in a timely manner, making the guests feel at home and the satisfaction is very high."

"It was new or under renovation, and interior construction was underway. There was no restaurant, so I couldn't have breakfast. I arrived before the check-in time of 4:00 p.m., so I asked them to store my luggage, and they showed me to a room that was ready. The room was minimal, but very luxurious, and you can walk to the city center, so it's enough for those who want to have fun."

"The location is perfect! There is no kettle for coffee, no slippers, no toothbrush and no bath tub. These are free items/things i get or have when I was travelling in China. It is quite normal to have a kettle for tea or coffee. I understand that there is no bath tub because I did not actually check the amenities when I booked it. I was at the 29th floor and my view was the city and not the falls but its ok because that is what I paid for. The best thing is if you go to the 25th floor you will have an amazing view of the Niagara Falls. I would still highly recommend this hotel for those who will go to Niagara Falls. Thank you Tower Hotel..."

"We stayed for just one night upon our arrival from Toronto, as we were unable to secure additional days at another hotel. The room was spacious, featuring two queen beds and effective air conditioning. The bathroom was also roomy and well-equipped with all necessary amenities. Breakfast offered a good selection with self-service options and standard choices. I would definitely recommend this hotel for a short stay."