"Location is ok, not exactly at the centre.
The room is fine, it’s neat after tidy up everyday, liked bedding, cup cleaning, toilet paper and coffee / teabag refilling, however, have not cleaned the toilet bowl, shower room and floor."
"Our experience at this hotel was fantastic.
**Location:** The location was ideal for nightlife, with laughter and excitement nearby. However, the hotel's corner position shielded us from noise, ensuring a peaceful night's sleep for our kids. It was just a 7-minute walk to Central Station and the town, surrounded by numerous restaurants.
**Service and Cleanliness:** We arrived before the 3 PM check-in and were allowed to check in early, despite the 4 PM policy. The room was clean and spacious enough for our family. The lobby had a lovely sitting area and a small bar, but we chose to explore the many dining options in the city instead."
"The hotel is conveniently located right next to NCL airport with private parking and wonderful staff. The hotel offers early breakfast which is fantastic for early fliers. They also have a gym with a great view!"
"Frankly, the size of the room is beyond my imagination, very spacious apartment. The kitchen has everything that should be set. You can make breakfast and dinner yourself. We have one night to make our own seafood dinner. You can wash clothes. It feels like home. The facilities are old. Travel is also very convenient, very close to the train station and supermarket, will consider here next time."
"Hotel is located conveniently next to the river. We had received a very warm welcome by the hotel staff. The room is fully equipped with basic cooking amenities. Just wish to give our special gratitude to the guy welcoming at the front desk, he has granted us everything we need and is super caring to guests. We'll definitely choose this hotel if we travel to this part of the country again."
"Booked a room away from the lift. Gave us a room next to the lift. Went down to see ifcwe could get it changed as we wanted a quiet room On check in we requested this so obviously next to the lift facing the stack is not a quiet room. Next room was directly above the hotels air conditioning unit gave up as obviously the receptionist was having a serious customer service melt down especially when we went out 10 minutes later and she called over ..is that room OK for you? Obviously not as the air conditioning unit screamed all night long we just said yes as what was the best room going to be ?? Certainly will not be back thanks to the totally piss taking receptionist"
"The hotel needs updating, staff friendly, the gym & pool we had to pay for, that was disappointing as we stayed 3 night, it was extra money we hadn't accounted for, we haven't had to pay to use them facilities in other hotels."
"Great hotel. Great location.
This hotel was perfect.
I would definitely recommend this hotel to anyone and will be staying again when I’m in the city."
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8.9/10
Very Good
SSuk HaThe cleanliness of the hotel deteriorated, and the furniture and fixtures were also torn and worn out.
The water closet had dirts inside on thd day when we arrived. The dirts still attached to the water closet when we left.
The mattress was not In good condition, it was not flat but like a shallow basin in the middle.
The bed also had problem. When you sleep on it and want to change your position and turn to the other side, the wooden part of the bed shook and create a big ”eat. eat, eat” sound.
The room door of all the rooms on the fifth floor were with problem, in order to close it properly. You have to close the door with severe force and result in a big ”bang, bang” sound. This is extremely disturbing to other guests especially when this happened when they were sleeping.
The hotel is old and fully utilized during the past years, it needs instant maintenance and upgrading.
GGuest UserNice large river view room. Bathroom dated we had a problem with bath plug got stuck so had to call reception who promptly came and hit plug with large screwdriver to release it. Before the receptionist left room i tried it to ensure we could have bath and water would drain away. Plug stuck again looking at it it had several gouges in metal where it has obviously hit on numerous occasions to free it. This meant we could not have a bath and only shower because closing the plug hole it became firmly stuck. Not good enough repairs should be carried out. Shower gel top fell off and went down plug hole so we could only wash in shampoo.
AAbdulraheem MohammedNice environment and nice staff order and the attendants are so good and my telecom had issue from first day i entered but was told its going to be fixed but it was not after two days i spent there and no one came to ask about it anymore
AAnonymous UserNeed to take note whether the booking is for the County Hotel or the County Aparthotel. It wasn’t clear when we booked it. The County Hotel is better located but the Aparthotel is further away from the train station. The Aparthotel room that we stayed in was big but it was slightly older - the bed was very well used and had little support. But overall, the room was still okay, not the best.
GGuest UserThe hotel is located in the ancient city, with a very unique, classical and stylish decoration and appearance. You can walk to the river in a few minutes. Recommended! If you arrive by car, the hotel has a doorman to keep your car keys, which is quite interesting.
BBev RussellStaff were absolutely brilliant they rescheduled my booking I was able to call back with a few different dates until I found a suitable one , the only negative was , the hairdryer didn’t work we had a bit of hassle with the tv remote had to have it changed twice , and had noisy upstairs neighbours , but apart from that couldn’t fault it , really comfortable bed , although there was no chair in the room it is an accessible room but with two people we had to sit on the bed it would not have been comfortable for anyone with posture issues
GGuest UserThough not in the immediate city center, getting around is easy with Jesmond Station nearby and a bus stop directly in front. It's situated in a residential area, offering convenient access to pubs and supermarkets. The room was spacious and impeccably clean, and the bedding was spotless.
GGuest UserLiterally next to the train station so perfect for us. On site pool was fab for my son. Fridge in room was perfect as I had medication that needed to be kept cold. The window was open when we arrived. So we closed it. But our room was freezing. We were given a heater for our room which helped. We got a too good to go surprise bag (breakfast) from the reception and my son couldn’t eat it all. There was loads. 11am checkout was perfect too. Definitely stay again.
PParmo1000I understand that the hotel has been renovated. I just cannot understand why there were so many bad reviews. I found it perfectly nice for an airport hotel especially. The price fluctuated wildly but on the day when I was arriving, the price reached its lowest since I have been monitoring it. By foot it's opposite the terminal and slightly to the right. It only takes 7 minutes and a small sign will appear. It is harder to find than you think, best to ask advice or use an online map.
It had everything you expect, courteous staff, kettles and coffee, even a bath! The only think I found slightly sub par was the bed, the mattress seemed to be cheap, slightly uncomfortable it was just what I needed. There was nothing wrong with it whatsoever. 10am checkout is a bit stingy though.
KKing KouaméIt was an okay stay. The facilities are doable and the hotel is well located. It is within walking distance of the city centre, which makes for ease of access.
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