Best Hotels near Upper East Side, New York

The room is the same as the picture on the app. It's not too narrow, and it's spacious and has a terrace, so it's comfortable. The subway station is about a 10 minute walk. By the way, I paid for breakfast included, but when I checked in, they said that breakfast was only coffee and tea due to a pandemic? Breakfast is $14 per person, $84 for 3 nights for 2 people, which is not a small amount. You must indicate at the time of reservation that only coffee is available. The hotel did not respond, and fortunately, Trip.com apologized and was compensated with tripcoins.

Had a brilliant experience here. For such an affordable stay the quality was excellent, the room was lovely, clean and cosy and the services offered were great - kitchen, lounge, computer/library area and laundry room. They also have activities like movie nights which is such a great bonus. The staff were extremely kind - especially Yari - who helped my friend and I when we missed our bus. We really felt taken care of. The location is also great and well connected with a subway station a few minutes away and it felt safe walking home at night. I couldn't believe we found this place and that it was as good as it seemed, especially for NYC! I would highly recommend staying here. Thank you so much to the staff who made our stay so enjoyable ❤

I have never, ever stayed somewhere that remembers my name. Bella is one of the warmest people I know. She is the face of this hotel. I was also greeted by multiple team members asking how my stay was. Everyone was truly caring and waited for my answer, ready to fix anything or just lightly chat about me moving my Son to NYC. The area seems sketchy but everyone keeps to themselves. Close to subway and fairly quiet compared to other areas. The room was very clean and fresh. Beds could use warmer blankets. We found street parking for our car. You really do not need a car here!

The rooms are super clean, but unfortunately extremely loud. The windows are not insulated and leaky, as is the room door. The people passing by or showers/TVs from other rooms are as loud as if they were in the room itself. We couldn't really sleep through the night for 7 nights because of the noise. The staff seems disinterested. The toilet didn't work and was only repaired within 12 hours after repeated requests. Nevertheless, extremely clean and modern hotel. The location/area seems threatening at first glance, but we never felt unsafe. We wouldn't book again because of the price and the noise. It's about a 9-minute walk to the metro. The F Line takes you quickly and easily to Midtown without having to change trains.

Traveled with a family of 5. Loved our stay. Staff were very welcoming and nice. We needed accommodations and they meet our needs with no problems. Valet parking were courteous. Our rooms were clean organized, and very well structured. We loved the bathroom behind the mirror. Very nice. Kids loved it and enjoyed the stay. They have a small Gym, beautiful breakfast lobby, lower terrace with tables, and upper terrace with a beautiful view. Their breakfast was ok. Do need a little more work on. Offered toast, bagels, cerial, oatmeal, waffles, eggs, tater tots, fruits, coffee, juice and water. Eggs were watery, and tater tots were cold, and not well done. Bagel tosted with cream cheese were great. We rate it a 4 out of 5 since it does need work on their breakfast, but we enjoyed our stay and will visit again. Thank you!

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't speak English).

The hotel is more like a hostel. Very small rooms small double bed or bunk beds because you will not fit two single beds in the room. Shower very good. No tea or coffee making facilities in the room. Yes tv. No breakfast included. You have to go to a nearby cafe to get a proper meal. You can get various coffee and tea bagels scones continental style breakfast in the bar area in the POD. For 4 nights accommodation only Thursday to Sunday cost app 1200.00 euro per room.

Was unable to get early check in even though requested a few months back when initially booked. But that’s ok, they had a convenient luggage hold. And checkin at the ready time was very smooth! Biggest issue with this specific location, they have over 40 floors of rooms and only 2 elevators. It took forever to catch one anytime coming back to the room.

as expected, the pod room is compact and clean. the shower is great. having the toilet in it is odd. ok for a solo traveler but not ideal for a couple. air con worked well. wifi was good tho not super fast. the location is fantastic, very close to great shops and cafes etc. having a good sized safe under the bed is great to store valuables. the bed is big and comfy - tho it was very easy to bash your leg against the edge of the frame, which i did three times within a day before hanging a towel over it to avoid further leg scuffs! only four hangers in the room but another four delivered swiftly when requested. having a mini fridge in the room would have been welcome.

Hotel was amazing, the front desk workers and managers were very nice! They gave us wonderful advice and directions around the city! Hotel is located in a very convenient spot every is walking distance.