New York Marriott Marquis
Latest booking 14 hrs ago
I booked into the Marriott for 3 days over New Year's Eve. Based on the hotel star rating and the price that I had to pay for that period of time, I was expecting a certain level of service standards. Unfortunately, what I found was that the housekeeping of the hotel seemed to be dysfunctional during that period. I requested at the front desk on New Year's Day at 1pm to have my room made up as we slept in late for the day since we were out late the night before. The front desk confirmed that they would get it sorted. However, when I got back in the evening, no housekeeping was done for my room. Additionally, the general cleanliness level of my hotel level was lacking on the day. At the general lift area, I saw some Cheerios cereal spilled by kids the night before. It was still there on New Year's day evening and not cleaned up. As for the dining options, the hotel mandated a $30 fee that we could convert into food spend. We decided to spend it on the Level 8 Broadway Lounge. We found the food quality inconsistent. On the first day, I ordered a decaf coffee. It was good and the quality was great. On a different day, the decaf coffee was watered down and really bad. I must however commend them for their good handling of the re-entry of guests back into the hotel after midnight. The queue moved fast and they provided water at the entrance to all returning hotel guests. Overall, I would not be booking the Marriott Marquis in New York ever again because of this experience. It was a real let down as the Marriott hotels that I had been to in other parts of the world had much higher standards.
Very Good
231 Reviews